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Customer Ratings & Reviews

Model:
PN43951-22U
SKU:
6462309
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Customer reviews

Rating 4.5 out of 5 stars with 1062 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.6 out of 5 stars

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Brightness

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers have good things to say about the picture quality and ease of use of the 43" Class LED 4K UHD Smart Fire TV. Many also appreciate its price and the functionality of its smart TV features. However, some customers have reported issues with the remote control and a few have experienced problems with the TV's reliability. A small number of customers also mentioned concerns about the refresh rate and the power cord.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 53 Showing 1,041-1,060 of 1,062 reviews
  • Rated 5 out of 5 stars

    Great Tv

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    amazing, much better than a TCL panel tv, had to buy it cause tcl burnt out 10 days out of warranty.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good tv

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No complaints about this tv. Kind of wish the stands were in the middle instead of on the sides

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been a supporter of Pioneer long enough to date myself, so I had little hesitation to purchase this while shopping for a TV on Consumerism Day.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and Easy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good price and great service. Walked in and shower my barcode and picked up tv.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Its ok

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Compared to other budget TVs, its not fully worth it unless its on sale for a great price. Rather pay full price for a TCL Class 5 - that has the best screen for the price. Not very bright and also too bright - Difficult to set the picture right - I find myself in settings all the time.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Pioneer TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is Outstanding! I’ve never had a pioneer TV before. I didn’t even know that they even made TV’S

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great tv

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Grandson loves it. it works nicely in his new room.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pioneer 43in tv

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a nice tv. Shipping was super fast. Very satisfied

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Sound but no picture!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchesed tv on June 6 2022. Tv screen went out today but still have sound. I purchased a 2yr warranty but obviously it's too late! I'll look into getting tv repaired but probably cheaper and save time by buying another tv.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Pioneer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV, extremely satisfied with my purchase!!!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    43 inch pioneer fire TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The main problem with this TV is brightness the color is not too bad but the brightness really is bad the interface is great though it's smooth quick so I give it a three and a half and that's because of picture quality

    No, I would not recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Hi HombreLewis,

      ​You could try go to seetings -> Picture -> adjust brightness, contrast and backlight, or try advance setting -> dynamic contrast BBY-ExBrand_Best_Buy_Pioneer

  • Pros mentioned:
    Picture quality

    Rated 1 out of 5 stars

    Unusable - Requires Restart Every Time

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredibly slow. We have to turn it on and restart it every time to use Hulu, Netflix, etc., not to mention that it freezes frequently. The picture and sound are good but it’s infuriating to have a NEW tv be so slow and unusable.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not impressed with this tv.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was not impressed with the quality of this tv. I ended up returning it and purchasing another brand.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Works well enough on a budget

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV works well enough, its a decent budget TV. My specific unit has terrible coil whine, audible from nearly 2ft away! The image and sound quality is okay for an off-brand. I wouldn't use this as a main TV.

    No, I would not recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Hello Lokon,
      Thank you for taking the time to review our Pioneer - 43" Class LED 4K UHD Smart Fire TV. Please know that we are improving the quality of this product by considering our customers feedback, for any question you can contact our customer service at at 1(888) 287-7658 Daily 8am - 9pm CT
      Pioneer Support
      Molina
      www.usca.pioneer-tv.com BBY-ExBrand_Best_Buy_Pioneer

  • Rated 1 out of 5 stars

    Bad quality, bad customer service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered online and received a couple weeks before my daughters birthday. Say that she opened it and we set up it was glitching and screen blacking out, very defective. Called Best Buy and they wouldn't help me because it was just over 15 day return window. Very difficult getting in touch with the manufacturer. Beware of the quality and shadiness.... might just be done with Best Buy (and this brand) after this time suck!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Disappointing

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is does not allow the installation of the spectrum tv app , very dissatisfied sine I thought it was a smart tv .

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Great until it's not

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was an *excellent* buy for $249 — so I thought. Out of nowhere the screen developed vertical lines. I've owned for 8 months. I cannot recommend this model. Will update review after I contact manufacturer. Guess I'm lucky it's still under warranty.

    No, I would not recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Hi Jenj,

      We apologize for your experience about this product. Hearing your feedback is important to us so we can continue to improve the quality of our products. You may also contact us if you need further assistance.

      Pioneer Support
      Lea
      https://www.pioneerelectronics.com/ BBY-ExBrand_Best_Buy_Pioneer

  • Rated 1 out of 5 stars

    Dark Screen of Death

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this TV for less than a year. Everything was fine until about 2 weeks ago. Now the TV is unusable because it has the Dark screen of death. I'm very very unhappy with this TV.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Lasts all of 2 Months a waste of money

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Created an account here just to say DONT BUY THIS EVEN IF ITS $50. It took 2 months if that for the screen to start jumping up and down half way across the screen. Terrible product

    No, I would not recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Hi there! Thank you for writing a review about our 43" Class LED 4K UHD Smart Fire TV! We understand that you're having issues with your fire TV screen. We would love to check this situation further with you! Please feel free to contact us at the link below to get troubleshooting assistance with your fire TV.

      Rudson S.| Pioneer Support. www.usca.pioneer-tv.com/en/index.html BBY-ExBrand_Best_Buy_Pioneer

  • Rated 1 out of 5 stars

    Missing wires and remote

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It came with just the TV no wires no remote. Had to come out of pocket for wires and remote, besides that its great tv

    I would recommend this to a friend