Customer Ratings & Reviews
- Model:
- PN43-R851-26U
- SKU:
- 6623790
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers admire the 43" Class LED 4K UHD Smart Roku TV for its overall performance. Users report that it "works great," suggesting a positive experience with the TV's functionality.
This summary was generated by AI based on customer reviews.
STILL WAITING FOR MY FULL REFUND BAD CUSTOMERS SE
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.12/27/2025 Both tvs were return back to best buy as of 1/5/2026 they have nit returned my full refund for the 2 tvs nir do they have any update messages about my refund ? BestBuy this is bad customer service business, GIVE ME MY FULL REFUND...I RETURN THE 2 TV IN ORIGINAL CONDITION , I HIGHLY DO NOT RECOMMEND THIS BUSSINESS....
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hello Deloise! Thank you for bringing this to our utmost attention, if you have returned both the TVs at your best buy store, it will take take up to 7-10 business days for the refund, we truly apologize for the inconvenience caused here, please do try contacting our customer care 1-888-237-8289 for further notice on this.
Riddi | Pioneer Products
Not happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It crackles from the speakers. The very 1st night straight out the box we started experiencing this.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi, thank you for reaching out. We’re truly sorry that your Pioneer – 43" Class LED 4K UHD Smart Roku TV (Model: PN43‑R851‑26U) is experiencing speaker crackling. We understand how upsetting and disappointing this can be. You may try the troubleshooting steps in the user manual, or proceed with an exchange. Our team is here to support you and guide you toward the best resolution at 888‑287‑7658 or bbysupport@bestbuy.com.
Adam| Pioneer Products
Never recieved
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never recieved it so can't review it. Best buy never replaced it either
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi there, we’re really sorry to hear about your experience. That’s definitely not the experience we want for our customers. For assistance please contact BestBuy at 1-888-237-8289.
Mueez | Pioneer support
- Pros mentioned:Picture quality
Very good cheap tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really good TV so far picture quality for such a cheap price. Would recommend getting this TV if you looking for one
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thanks, Cory! Happy to hear you're impressed with the picture quality for the price. Definitely a strong pick in the budget range.
- Shiela | Pioneer Support
Poor Speakers
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After purchasing this TV from Best Buy, I brought it home, set up my apps, and discovered a crackling noise in the right speaker, so I ended up taking it back to the store. I can’t say whether this is a known issue with this TV or an isolated incident, but they need to improve their quality assurance process.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi Pioneer Customer, thank you for sharing your experience. We’re really sorry to hear about the crackling noise in the speaker that’s definitely not the quality or experience we want for our customers. We really appreciate your feedback, as it helps us continue improving our products and overall quality. Thank you again for taking the time to bring this to our attention. Please feel free to contact us at 888‑287‑7658 or bbysupport@bestbuy.com if you need any further assistance. Vennila | Pioneer