Customer Ratings & Reviews
- Model:
- PN50-751-24U
- SKU:
- 6543648
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers admire the 50" Class LED 4K UHD Smart Xumo TV for its excellent picture quality, ease of use, and affordable price. Many also appreciate its ideal size, simple setup, and good color. However, some customers have reported issues with internet connectivity, the operating system, and the remote control. Additionally, a few users have expressed concerns about app support and overall reliability.
This summary was generated by AI based on customer reviews.
Do Not Buy
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got a line in the screen within a few months and it is clearly in warranty. Yet Pioneer is impossible to get a hold of and then they jerk you around and pretend that someone will be in touch to fix their crap product and nothing. No calls, messages or emails. And Geek Squad doesnt work on anything over 40" So you want decent service go elsewhere. Worst customer service in the game.
No, I would not recommend this to a friendPioneer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good overall quality, no issues, sound not so good
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for your feedback, SofianeG! We're glad to hear you're enjoying the overall quality of the Pioneer 50" Class LED 4K UHD Smart Xumo TV—it's great to know it's performing well and meeting your expectations, and we truly appreciate you taking the time to share your experience. Jeth | Pioneer Support.
Pioneer Xumo
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality is good and the price was fantastic! Best Buy has always been my go to for electronics!
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you, Christmas, for your wonderful feedback! We're thrilled to hear that you're pleased with the quality and price of your Pioneer 50" Class LED 4K UHD Smart Xumo TV. It's great to know that Best Buy continues to be your go-to for electronics. Your satisfaction is important to us, and we appreciate you sharing your experience. Enjoy your new TV! Jeth | Pioneer Support.
Good budget purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent quality product for the price range of available options for the features and specs listed
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you, RJ916, for your feedback on the Pioneer 50" Class LED 4K UHD Smart Xumo TV! We're pleased to hear that you find it to be a decent quality product within its price range and appreciate the features and specs it offers. Your satisfaction is important to us, and we value your support! Jeth | Pioneer Support.
New tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great purchase my kids love the tv, and can’t wait for a new offer
I would recommend this to a friendSolid TV for the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very solid Tv for a great price. The smart tv set up can be frustrating for some lack of customization like rearranging applications but otherwise I really like. I use it with my ps5 and it performs perfectly.
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing your feedback on the Pioneer 50" Class LED 4K UHD Smart Xumo TV. We're glad to hear that you are enjoying the TV overall, especially when using it with your PS5. We appreciate your feedback on the smart TV setup and will pass that along to our team for future improvements. If you have any further questions or concerns, please don't hesitate to reach out. Enjoy your new TV! Patricia | Pioneer Support https://www.bestbuy.com/site/pioneer-50-class-led-4k-uhd-smart-xumo-tv/6543648.p?skuId=6543648
no auto timer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the only thing I don,t like that it don,t have auto shut off thats the only thing
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for your feedback on the Pioneer 50" Class LED 4K UHD Smart Xumo TV. We're glad to hear that overall, you're satisfied with the TV. We appreciate your input regarding the auto shut-off feature and will take it into consideration for future improvements. Your comments are valuable to us, and we thank you for sharing them. Jeth | Pioneer Support.
Pioneer fan
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Along my life I ever have buy Pionner products. Always satisfied with allí.
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you, EnriqueL, for your loyal support and wonderful review! We're honored to hear that you've always been satisfied with Pioneer products throughout your life. Your trust and satisfaction mean the world to us. If you have any questions or need further assistance, please feel free to reach out. Patricia | Pioneer Support
Christmas gift
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality for the price! Wasn’t expecting it to last as long as it has.
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for your feedback, RanishaC! We're delighted to hear that the Pioneer 50" Class LED 4K UHD Smart Xumo TV has exceeded your expectations in terms of quality and durability. It's wonderful to know that the product meets your needs. If you have any other thoughts or experiences to share, we'd love to hear them! Jeth | Pioneer Support.
TV that will Last
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We got two of these TV's for an employee raffle during out Holiday gathering. They all loved it and are happy with their gift.
I would recommend this to a friendWow Graphics!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality in the graphics! Everything show so bright and clear.
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing your feedback on the Pioneer 50" Class LED 4K UHD Smart Xumo TV. We're delighted to hear that you're enjoying the great quality graphics and that everything appears bright and clear. Enjoy your viewing experience! Jeth | Pioneer Support.
Fantastic tv
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic tv could not have gotten a better deal for the quality and features this tv has. Games look amazing!
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for your fantastic review of the Pioneer 50" Class LED 4K UHD Smart Xumo TV! We're thrilled to hear that you're enjoying the quality and features of the TV, especially for gaming. It's great to know that you feel you got an excellent deal. If you have any questions or need further assistance, feel free to reach out. Enjoy your new TV!
Decent bedroom tv fornthe proce
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I picked this tv up to replace my broken 43 led one. The only complaint i have is thst the response can sometimes be slow. Other then that, no complaints
I would recommend this to a friend- Pros mentioned:Picture quality
Just OK
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Since day one this TV would not sync the voices. Has to go back out to sync. The picture is fine. I was tempted to return it right away, but the box had been disposed of, so I didn't try to return.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi LindaW,
Thank you for your feedback on the Pioneer 50" Class LED 4K UHD Smart Xumo TV. We're sorry to hear about the voice sync issue. Please contact our customer service for assistance. We appreciate your input and hope to improve your experience. -Ed | Pioneer Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
- Pros mentioned:Picture quality
Good for the price but...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The brand is okay but the XUMO software not to good it's super slow (changing apps, volume, etc.) if you don't mind that it's a good TV and good quality picture for the price.
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing your feedback on the Pioneer 50" Class LED 4K UHD Smart Xumo TV. We're glad to hear that you find the TV to be of good quality and appreciate the picture for the price. Your observations about the XUMO software's speed are valuable, and we appreciate your insights. It's great to know that overall, you find it to be a good TV. Jeth | Pioneer Support.
- Pros mentioned:Picture quality
Great until it wasn't
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this TV in April as a replacement garage TV. Picture quality was great, sound worked for me as well, and it was fast. By August there is a 6" line from top to bottom on the screen where the screen is shot. The line is either green, blue, or red depending on whats on the screen. You get what you pay for...
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing your experience. We’re sorry to hear about the issue with the screen on your Pioneer 50" Class LED 4K UHD Smart Xumo TV. It’s disappointing when a product that initially works well develops problems so quickly. The line on the screen must be very frustrating, especially after only a few months of use. If you need assistance with a return, exchange, or finding a more reliable alternative, please let us know. We’re here to help!
XUMO TV IS OUT OF DATE
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Tv kept restarting, they WIFI wouldn’t pop up or connect. But I had to factory reset the whole tv multiple times just for it to connect to the internet. After all that it finally worked. One more thing is that the UI isn’t the best I would prefer something more modern when it comes to the design of the UI and the television it’s self. But I guess you get what you pay for.
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi YRGJr, Thank you for taking the time to leave a review of our Pioneer - 50" Class LED 4K UHD Smart Xumo TV. Please know that we are improving the quality of this product by considering our customers feedback, for further assistance you can contact our customer service at 1 (877) 467-4289 Monday-Saturday 8am - 9pm CT.
Mariepel C.|Best Buy Support
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Good for the price
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A little bit slow, but for the price I definitive recommend this TV
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for your feedback on the Pioneer 50" Class LED 4K UHD Smart Xumo TV. We're glad to hear that you find it good for the price and would recommend it. We apologize for any inconvenience caused by the slight slowness you mentioned.
If you continue to experience performance issues, please reach out to our customer support team. We're here to help and ensure you have the best possible experience with your TV.
Thank you for your understanding and for choosing Pioneer! -Rolf | Pioneer Support https://www.bestbuy.com/site/pioneer-50-class-led-4k-uhd-smart-xumo-tv/6543648.p?skuId=6543648
XumoTV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great price and quality. Shipped super fast and was on sale.
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi CynthiaC,
Thank you for your feedback on the Pioneer 50" Class LED 4K UHD Smart Xumo TV. We're thrilled to hear that you found it to be a great price and quality, and that it shipped super fast while on sale.
Your satisfaction is important to us, and we're glad the TV met your expectations. If you have any other questions or need further assistance, please feel free to reach out. Patricia | Pioneer Support
Nice tv for a good price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv works fine, I watch Netflix, HBO, Disney, YouTube.
I would recommend this to a friend