Customer Ratings & Reviews
- Model:
- PN50-751-24U
- SKU:
- 6543648
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers admire the 50" Class LED 4K UHD Smart Xumo TV for its excellent picture quality, ease of use, and affordable price. Many also appreciate its ideal size, simple setup, and good color. However, some customers have reported issues with internet connectivity, the operating system, and the remote control. Additionally, a few users have expressed concerns about app support and overall reliability.
This summary was generated by AI based on customer reviews.
TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Goog i love tv Perfectamente satisfecho con mi compra
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you, JossyL! We're glad you're enjoying your Pioneer - 50" Class LED 4K UHD Smart Xumo TV. We appreciate your business! - Mae | Pioneer Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Buy another brand
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv only lasted 14months. It shows a nice picture but overall its something I wouldn't purchase again. The screen just shows a white screen now. I purchased the tv in June 2024 and its now Aug 2025 and I need another tv. Also when you cut the tv off 30 minutes later it powers back on by itself
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi GeminesseD, thank you for sharing your experience with the Pioneer 50" Class LED 4K UHD Smart Xumo TV. We're truly sorry to hear that your TV stopped working after just 14 months and that you've encountered issues with it powering on unexpectedly. That’s definitely not the experience we want for our customers. For assistance with this issue, we recommend reaching out to Pioneer Support directly at 800-421-1404. Their team will be happy to help troubleshoot the problem and explore possible solutions. We appreciate your feedback and hope your concerns are resolved quickly.
- Shiela | Pioneer Support
it’s OK
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really don’t like the way the pioneer operates like the insignia much better
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing your thoughts on the Pioneer 50" Class LED 4K UHD Smart Xumo TV. We’re sorry to hear it didn’t quite meet your expectations compared to your experience with Insignia. Your feedback is valuable and helps us better understand what features and functionality matter most to our customers.
If there’s anything specific we can assist with or if you have questions about the TV’s features, our support team is here to help. Ivy | Pioneer Support
My TV I like woo hoo
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great timely delivery, great product, undamaged, excellent price and courteous efficient customer service. Thank you guys.
I would recommend this to a friendHad it for a few weeks and love it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was kind of skeptical of the tv because of how cheap it was but that stopped after the first few days of having it.
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Dear Jce302589, we value your feedback, even if it was a mixed experience. We’ll use your input to enhance our TV. - Carl | Pioneer Support
Average
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent but very hard to control the saturation and it is not very good at auto-adjusting.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you, JimmyMac. We appreciate your thoughts and are glad the TV delivered decent value overall. Your input on saturation and auto-adjustment features is helpful and will be shared with our team. Tine | Pioneer Support
Digital cable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst purchase I ever made. You can’t even connect to your basic cable.
No, I would not recommend this to a friendResilient product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I sent this television to cuba by a cargo company and arrive in proper conditions.
I would recommend this to a friend- Pros mentioned:Picture quality
OK
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.decent work TV .... good pic good sound ....not as good as my Samsung TVs
I would recommend this to a friend nice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good tv, only issue is it takes a bit to turn on sometimes. not long just 10 seconds
I would recommend this to a friendBest tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was a little confused whether to buy it or not, I took the risk and now I don't regret it.
I would recommend this to a friendOpen Box Television
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like new! My son was so excited to get his new tv!
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for your review of the Pioneer 50" Class LED 4K UHD Smart Xumo TV! We're thrilled to hear that the open box TV was in like-new condition and that your son is excited about his new TV. It's wonderful to know that you're happy with your purchase. If you have any questions or need further assistance, feel free to reach out. Enjoy your new TV! -Ed | Pioneer Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
- Pros mentioned:Price
Nice view
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t beat the price. Not as nice as my LG or Sony Bravo but does the job
I would recommend this to a friend - Pros mentioned:Picture quality
TERRIBLE SMART TV
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I Purchased this smart television on 12/23 unboxed it and set it up on Christmas day. The television has a great picture and sound. But, after playing for an hour or so I turned it off. Two hours later I turned it on and received tv said" wifi not connected ". I went through the setting to have tv seach for wifi network, and nothing. I then unplugged it and restarted it. My wifi connection was restored, but the premium peacock and starz accounts weren't present anymore. This smart tv seens like its going to be more trouble than its worth. I will be returning it to Best Buy.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi VincentL, Thank you for taking the time to leave a review of our Pioneer - 50" Class LED 4K UHD Smart Xumo TV. Please know that we are improving the quality of this product by considering our customers feedback, for further assistance you can contact our customer service at 1 (877) 467-4289 Monday-Saturday 8am - 9pm CT.
Mariepel C.|Best Buy Support
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Avoid at your own peril.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this to use outside on my covered lanai so thats what this review is based off of. Granted, this is about as inexpensive as youll get for a 50" tv but if its as bad inside as it is outside I'd spend a few dollars more & get something else. The picture is absolutely awful. Colors are washed out, image is somewhat grainy (even on 4k movies) & the reflections are so bad its basically unwatchable. The 'out of the box' settings were nothing short of atrocious, after tweaking I managed to get it to just awful. I'm very experienced at tweaking the settings on my tvs & my projector--can't remmember the last time I had a device that I didn't tweak on my own & have been very good over the years at making a very good picture look pristine but that's not going to happen with this 50" Pioneer Xumo. It really is so bad that I can't imagine that inside use would be much better. The reflections would still be there, just maybe not as pronounced as would the poor color quality. Then there's Xumo. It's actually worse than a couple of the 10 year old TCL tvs I had in my kids' rooms. The selection is sparse, to say the least, no matter which genre you choose. That brings me to the response time from when you make ANY selection with the remote to when the tv actually decides to follow through on your choice. If it was any slower I could use an hour glass to time it. Now you may be asking 'if he hates the tv that much then why didn't he just return it'? Well, I bought it in early January & hurt my back the same day so it's been sitting here in the box & now it's obviously past the return period.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .I'm truly sorry to hear about your disappointing experience with the Pioneer 50" Class LED 4K UHD Smart Xumo TV. It sounds like you've encountered several frustrating issues, from poor picture quality and reflections to slow response times and limited content selection.
We appreciate your detailed feedback and want to help address these concerns:
1. Sometimes, adjusting the picture settings can improve the quality. You might want to try different picture modes or manually adjust the brightness, contrast, and color settings. However, if you've already done this and still find the quality lacking, it could be a hardware issue.
2. TVs can be particularly reflective in bright environments. If possible, try positioning the TV in a way that minimizes direct light hitting the screen.
3. Slow response times can be frustrating. Ensure that the TV's firmware is up to date, as updates can sometimes improve performance. You can usually find the update option in the TV's settings menu.
4. We understand that content variety is important. While Xumo offers a range of channels, it might not meet everyone's preferences. We will pass your feedback on to our content team for consideration.
Given that your TV is past the return period, I recommend reaching out to our customer support team directly. They can provide more detailed assistance and explore potential solutions, including possible repairs or other options.
We apologize for the inconvenience and appreciate your patience. Thank you for bringing this to our attention.
I like my Pioneer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this tv for my guest bedroom.Now i am pleasantly surprised with my choice.
I would recommend this to a friendTv
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv for my son so he can play his PS5 on. Color screen is perfect. Can hang to the wall as well
I would recommend this to a friendI love Best Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love Best Buy and this TV that I bought is a great buy for the price
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you, GoodSamaritan, for your kind words! We’re delighted to hear that you love both Best Buy and your new Pioneer 50" Class LED 4K UHD Smart Xumo TV. It’s wonderful to know that you find it to be a great buy for the price. Enjoy your viewing experience! Patricia | Pioneer Support
TV review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.An impressive piece of equipment, great for gaming. My only complaint is that the software is kinda slow. 4/5
I would recommend this to a friendXumo Tv
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works very well! I’ve had it going on a year. Looking for another!
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi Laquasia! It's great to hear that your Pioneer 50" Class LED 4K UHD Smart Xumo TV has been working well for you over the past year. If you're looking for another one, you might want to check out the latest models or see if there are any deals available. Patricia | Pioneer Support