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Customer Ratings & Reviews

Model:
PN55851-23U
SKU:
6500332
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Customer reviews

Rating 4.7 out of 5 stars with 118 reviews

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Rating by feature

  • Picture Quality

    Rating 4.7 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

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94%would recommend to a friend

Customers are saying

Customers frequently mention the 55" Class LED 4K UHD Smart Fire TV's excellent picture quality, with many praising its vivid colors and crisp images. The TV's affordable price point is also a popular talking point, with customers noting that it offers great value for the money. Some users also appreciate the TV's easy setup process and its immersive sound quality, which they compare to a theater experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-2 of 2 reviews
  • Rated 2 out of 5 stars

    Disappointing

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture was fair. Did not like the user interface. I tried to change settings and went through 5 customer service reps. In the end the setting couldn’t be changed. Also didn’t like that the feet were pushed all the way to the ends of the tv. With our particular cabinet it only cleared with 1/4 inch. We ended up returning it and getting a Samsung.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Wouldn't advise buying

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality of the screen is amazing, however, after about 6 months, the sound would randomly quit. I have to restart my tv to get any volume. While this is a a fixable issue so far, I've had to do it almost every day and it's agitating.

    No, I would not recommend this to a friend