Customer Ratings & Reviews
- Model:
- PN55-R851-26U
- SKU:
- 6623796
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers have good things to say about the 55" Class LED 4K UHD Smart Roku TV, particularly regarding its picture quality and ease of setup. Many find the picture quality to be good once the settings are adjusted. The smart TV features are also well-received, with users noting the easy operation.
This summary was generated by AI based on customer reviews.
Great price and great value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great price and great value. Very happy with this purchase
I would recommend this to a friendGet you one
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV the volume is not that loud but you can’t beat it for the price
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hello Dhayesmorgan. Thank you for sharing your feedback! We’re glad to hear that you’re enjoying the TV overall and finding great value for the price. We appreciate your note about the volume and will keep this in mind as we work to improve future products. Your input is important to us, and we’re happy the TV meets your expectations in other areas.
Keith | Pioneer Support
Pioneer 55
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the sound is a little twangy but the graphics are great
I would recommend this to a friendGreat value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv, clear picture and sound quality. Would recommend.
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hello Nurse. Thank you for sharing your feedback. We’re glad to hear you’re enjoying the clear picture and sound quality, and we appreciate your recommendation. Your experience encourages us to keep delivering products that combine great performance and value.
Keith | Pioneer Support
Great experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality Great price staff was fantastic very helpful
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi RickR, we appreciate your review! It’s wonderful to hear that your Pioneer 55" Smart Roku TV impressed you with both quality and price, and that the Best Buy team made the experience even better. Enjoy your new TV! Patricia | Pioneer Support
Mr. Jarboi
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Always willing to purchase from bestbuy.com. Best buy is the best
I would recommend this to a friendWould definitely buy this oroduct
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For the money it's a really good tv. Video quality is outstanding.
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Appreciate the feedback, Jason! Great to hear the video quality impressed you—awesome value and performance is what we aim for.
- Shiela | Pioneer Support
TV review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV looks great except a little dark but I think that can be adjusted.
I would recommend this to a friendTemp check message
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tv is phenomenal. Great price. The only issue I have is with the sensor light keeps coming on with a message of the temp check and the tv cutting off when it gets too hot. Very disappointed and might return the tv because of these things.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hello Pioneer customer! Thank you for your feedback we’re glad to hear you’re enjoying the TV’s performance and value. I’m sorry about the temperature warnings and shutdowns; that’s understandably frustrating.
We’d love to help make this right. Please reach out to us at 1‑888‑287‑7658 so our team can assist you further.
Darshan | Pioneer Products
Do not buy! Roku Tv Defective
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV has had nothing but issues since installing. It went smooth on initial install, then once powered off and then back on it would not reconnect to WIFI that is less than 20ft away. Had to factory reset to get it to work again. Then it repeated the same cycle. Tried hooking up external roku to tv and it will not allow me to use that either. It loads, but when using tv or other Roku remote it does nothing. Save yourself a headache and buy something else.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing your experience. I’m really sorry to hear how many issues you’ve run into with the TV — that’s incredibly frustrating, especially when you expect things to work smoothly right out of the box. You shouldn’t have to deal with repeated resets or problems connecting devices. Your feedback is important, and we want to make this right. Please reach out to us directly on 1-888-287-7658. So we can look into this further and work toward a solution.
Darshan | Pioneer Products
- Pros mentioned:Picture quality
Mrs C
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can’t review at this time because I bough this as a backup I can say the price that I paid was a good deal and I know back in my days a pioneer speaker/radio was an excellent quality
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hello ShelleyC. Thank you for sharing your thoughts. We’re glad to hear you found a good deal and appreciate your trust in the Pioneer brand based on past experiences. Even though the TV is currently a backup, we hope it meets your expectations when you decide to use it. Your support means a lot.
Keith | Pioneer Support
Doesn’t Pair With Cable Box
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Pioneer TV is manufactured by TCL and unfortunately doesn’t pair with the latest Spectrum cable boxes. So two remotes are needed for channels, audio and power.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing your experience with the Pioneer TV. We understand how inconvenient it can be to use two remotes for channels, audio, and power. Your feedback about compatibility with Spectrum cable boxes is valuable, and we’ll make sure it’s shared with our product team. We appreciate your input as it helps us identify areas where we can improve and provide a smoother experience for our customers.
Ed - Pioneer Support
ZERO STARS!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Received damaged...was picked up on 12/23 to return it today is 1/2 & still havent gotten refund yet! Best buy sucks go spend ur money elsewhere like i did! If there was ZERO STARS I wouldve given that
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hello Lorin! We’re so sorry your TV arrived damaged and that the refund has taken this long. Best Buy handles returns and refunds, but we understand how frustrating this is. It usually takes 7-10 business days if returned to the store. Please do contact our customer care 1-888-237-8289 for further notice on this.
Riddi | Pioneer Products
Screen black when viewing Roku
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work screen black. Returned it after 1 day. We decided no more Roku.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hello WendyR. Thank you for sharing your experience. We’re sorry to hear that the TV didn’t function as expected and understand your decision to return it. We appreciate your feedback and regret that Roku didn’t meet your needs this time. Your input helps us improve and better serve our customers.
Keith | Pioneer Support
- Pros mentioned:Setup ease, Size
Love my Pioneer!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy to set up. I was already using Roku on my old tv so it was simple hooking up to Roku. I had it installed and hooke up in less than twenty minutes. The full screen is wonderful for viewing. I am completely satisfied, and looking forward to watching this Pioneer tv for many years! Thank you.
I would recommend this to a friend Great Value
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV was for my 85-year-old mother. She was familiar with using a Roku already, so the interface works great for her. I like the way they handle non-Roku inputs (each is like another Roku app). The picture is great, the sound is good, the price was great. The delivery went well. I have not been successful in getting her Tivo remote to operate the power and volume on the TV.
I would recommend this to a friend- Pros mentioned:Picture quality
Great television
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV at a great price!! Would buy it again! Has great colors and easy to connect
I would recommend this to a friend - Pros mentioned:Picture quality
Great tv and a good price.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv looks great. Fast, not slow at all. I’ll probably go for another pioneer tv
I would recommend this to a friend - Pros mentioned:Picture quality
TV Review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV is good quality for the price. Very good picture and sound.
I would recommend this to a friend - Pros mentioned:Picture quality
Pioneer 55 inch roku tv review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far, I'm very pleased. The tv works well and looks great on my wall. Picture is great!
I would recommend this to a friend