Customer Ratings & Reviews
- Model:
- PN55-R851-26U
- SKU:
- 6623796
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers value the fantastic picture quality of this product. They also appreciate its easy setup, convenient size, smart TV features, good connectivity, and light weight. However, some customers were not impressed by its brightness.
This summary was generated by AI based on customer reviews.
cheap price for a cheap Tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.got this tv mainly because it had the pioneer label. Pioneer historically has been a good brand. But this one falls woefully short in almost all categories. picture quality is barely passable and audio is just so tinny. Big disappointment from a pioneer brand
No, I would not recommend this to a friendMr. Jarboi
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Always willing to purchase from bestbuy.com. Best buy is the best
I would recommend this to a friendWould definitely buy this oroduct
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For the money it's a really good tv. Video quality is outstanding.
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Appreciate the feedback, Jason! Great to hear the video quality impressed you—awesome value and performance is what we aim for.
- Shiela | Pioneer Support
TV review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV looks great except a little dark but I think that can be adjusted.
I would recommend this to a friendRoku garbage
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What is pioneer thinking the last TV I had was Pioneer accidentally got broke. It worked beautifully this thing with Roku. Crap works like garbage so sad being a pioneer fan for over 30 years.
No, I would not recommend this to a friendTemp check message
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tv is phenomenal. Great price. The only issue I have is with the sensor light keeps coming on with a message of the temp check and the tv cutting off when it gets too hot. Very disappointed and might return the tv because of these things.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hello Pioneer customer! Thank you for your feedback we’re glad to hear you’re enjoying the TV’s performance and value. I’m sorry about the temperature warnings and shutdowns; that’s understandably frustrating.
We’d love to help make this right. Please reach out to us at 1‑888‑287‑7658 so our team can assist you further.
Darshan | Pioneer Products
- Pros mentioned:Picture quality
Mrs C
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can’t review at this time because I bough this as a backup I can say the price that I paid was a good deal and I know back in my days a pioneer speaker/radio was an excellent quality
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hello ShelleyC. Thank you for sharing your thoughts. We’re glad to hear you found a good deal and appreciate your trust in the Pioneer brand based on past experiences. Even though the TV is currently a backup, we hope it meets your expectations when you decide to use it. Your support means a lot.
Keith | Pioneer Support
disappointing
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I went totally off of reviews and purchased this for a 2nd tv. very disappointed with picture quality. The purchase price was great but I should have spent $40 more. probably would have gotten a clear picture.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi Pioneer Customer, thank you for sharing your feedback with us. We’re sorry to hear that the picture quality didn’t meet your expectations. If you’d like, we’re here to help troubleshoot the settings or explore options to improve your experience. Please feel free to contact us at 1‑888‑287‑7658 and we’ll be happy to assist you further. Thank you again for taking the time to leave a review. Vennila | Pioneer
Do not buy! Roku Tv Defective
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV has had nothing but issues since installing. It went smooth on initial install, then once powered off and then back on it would not reconnect to WIFI that is less than 20ft away. Had to factory reset to get it to work again. Then it repeated the same cycle. Tried hooking up external roku to tv and it will not allow me to use that either. It loads, but when using tv or other Roku remote it does nothing. Save yourself a headache and buy something else.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing your experience. I’m really sorry to hear how many issues you’ve run into with the TV — that’s incredibly frustrating, especially when you expect things to work smoothly right out of the box. You shouldn’t have to deal with repeated resets or problems connecting devices. Your feedback is important, and we want to make this right. Please reach out to us directly on 1-888-287-7658. So we can look into this further and work toward a solution.
Darshan | Pioneer Products
Doesn’t Pair With Cable Box
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Pioneer TV is manufactured by TCL and unfortunately doesn’t pair with the latest Spectrum cable boxes. So two remotes are needed for channels, audio and power.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing your experience with the Pioneer TV. We understand how inconvenient it can be to use two remotes for channels, audio, and power. Your feedback about compatibility with Spectrum cable boxes is valuable, and we’ll make sure it’s shared with our product team. We appreciate your input as it helps us identify areas where we can improve and provide a smoother experience for our customers.
Ed - Pioneer Support
Burnt out
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive only had it for 3 weeks and it wont turn on anymore i cant get ahold to the manufacturer abd i no longer have a box
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi Tasia, thank you for sharing your experience with your Pioneer 55" Class LED 4K UHD Smart Roku TV. We’re very sorry to hear that it stopped turning on after only a few weeks, that’s definitely not the experience we want for you. Even without the box, we’d still like to take a closer look and help get this resolved as quickly as possible. Please reach out to our support team at 1‑888‑287‑7658 so we can assist you further. Thank you again for taking the time to let us know.
Darshan | Pioneer
Roku pioneer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke down within 28 days of purchasing……………,,,,,,
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hello Pioneer Customer! thank you for sharing your review with us; we’re sorry to hear that your Pioneer – 55" Class LED 4K UHD Smart Roku TV stopped working within just 28 days of purchase, and we understand how disappointing and inconvenient that experience must have been. Our support team can take a closer look at what happened and go over troubleshooting steps or available warranty options with you at 1‑888‑287‑7658. Thank you again for taking the time to share your feedback. Darshan | Pioneer
ZERO STARS!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Received damaged...was picked up on 12/23 to return it today is 1/2 & still havent gotten refund yet! Best buy sucks go spend ur money elsewhere like i did! If there was ZERO STARS I wouldve given that
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hello Lorin! We’re so sorry your TV arrived damaged and that the refund has taken this long. Best Buy handles returns and refunds, but we understand how frustrating this is. It usually takes 7-10 business days if returned to the store. Please do contact our customer care 1-888-237-8289 for further notice on this.
Riddi | Pioneer Products
- Pros mentioned:Picture quality, Setup ease, Size
55” of Joy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dang it’s big! My NYC apartment is compact, and this baby takes up an entire wall. I’m adulting! Easy to use, clean picture!
I would recommend this to a friend Screen black when viewing Roku
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work screen black. Returned it after 1 day. We decided no more Roku.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hello WendyR. Thank you for sharing your experience. We’re sorry to hear that the TV didn’t function as expected and understand your decision to return it. We appreciate your feedback and regret that Roku didn’t meet your needs this time. Your input helps us improve and better serve our customers.
Keith | Pioneer Support
- Pros mentioned:Smart tv features
Decent Value
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely not the best tv but for the price point and free delivery you can't go wrong. Very light and easy to mount. Having Roku baked in was an important selling point as I stream DirecTv.
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi Stephend, thanks for taking the time to share your thoughts. We’re glad to hear your new Pioneer TV is delivering solid value for the price and that the free delivery and lightweight design made setup easy. It’s great that having Roku built in helps you stream DirecTV just the way you like. We appreciate your review and hope you continue enjoying your TV. Vennila | Pioneer
- Pros mentioned:Picture quality, Setup ease
Love my Pioneer!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy to set up. I was already using Roku on my old tv so it was simple hooking up to Roku. I had it installed and hooke up in less than twenty minutes. The full screen is wonderful for viewing. I am completely satisfied, and looking forward to watching this Pioneer tv for many years! Thank you.
I would recommend this to a friend - Pros mentioned:Picture quality, Setup ease
Buy it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV especially for the prize. Easy set up for anyone
I would recommend this to a friend - Pros mentioned:Picture quality
Great Value
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV was for my 85-year-old mother. She was familiar with using a Roku already, so the interface works great for her. I like the way they handle non-Roku inputs (each is like another Roku app). The picture is great, the sound is good, the price was great. The delivery went well. I have not been successful in getting her Tivo remote to operate the power and volume on the TV.
I would recommend this to a friend - Pros mentioned:Connectivity, Picture quality
Great television
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV at a great price!! Would buy it again! Has great colors and easy to connect
I would recommend this to a friend