Customer Ratings & Reviews
- Model:
- PN55-751-24U
- SKU:
- 6546909
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers highly value the 55" Class LED 4K UHD Smart Xumo TV for its excellent picture quality, affordable price, and ease of use. Many find the colors vibrant and the setup simple. However, some customers have expressed concerns about connectivity, remote control functionality, software, and volume issues.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
TV Review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV gives an absolutely beautiful picture. There have been some technical glitches that may need additional attention.
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi MarcusB, thank you for your feedback! We're glad to hear that you're enjoying the beautiful picture quality of the TV. We apologize for any inconvenience caused by the technical glitches you've experienced. Our team will investigate further to address these issues promptly. If you have any specific details or concerns regarding the glitches, please feel free to share them with us so that we can assist you better. Your satisfaction is our top priority, and we appreciate your patience and understanding. Jeth | Pioneer Support. https://www.bestbuy.com/site/pioneer-55-class-led-4k-uhd-smart-xumo-tv/6546909.p?skuId=6546909
- Cons mentioned:Software
Pioneer makes TVs?
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The screen seems to work and look fine but the software on it sucks and crashed on me a few times. Running a Firestick on this alleviates that problem for me.
I would recommend this to a friend Pioneer xumo review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great Tv for the price, only gripe is the sound if you use the settings for bass boost it makes the speakers sound like they cant handle it. Overall awesome buy
I would recommend this to a friend- Pros mentioned:Picture quality
Gets the job done
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I use it for streaming, it appears to work well. Picture quality could be better. Sound is good Great price
I would recommend this to a friend Great Customer Service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The customer service was top notch. Pleasant and efficient. Both employees were winderful.
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for your wonderful feedback, GoldSeal! We're thrilled to hear that you had a top-notch customer service experience and that our employees were pleasant and efficient. Your satisfaction is incredibly important to us, and we're delighted that everything went smoothly. If you have any further comments or suggestions, we'd love to hear them! Jeth | Pioneer Support.
Close but not quite
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV, but was a disappointed that it isn't compatible with some of my favorite streaming apps! I had to get a fire stick to make it compatible!
I would recommend this to a friend- Pros mentioned:Picture quality
XUMO Platform SUCKS
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I LOVE Pioneer products. This TV shows the BEST picture hands down. However when it comes down to watching STARZ, it's a NO GO. STARZ doesn't work on the platform and you're not allowed to download certain apps (Philo) either. Customer service will give you the run around. I want my $$$$ back for the STARZ subscription I paid for. RIDICULOUS.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for your feedback on our Pioneer TV. We are thrilled to hear that you love the picture quality, but we sincerely apologize for the issues you experienced with accessing STARZ and certain apps on our platform. We understand your frustration and will work to address these limitations for future customers. We value your input and will do our best to improve our services. Please reach out to our customer service team for assistance with your STARZ subscription refund. Thank you for bringing this to our attention. Keith | Pioneer Support https://www.bestbuy.com/site/pioneer-55-class-led-4k-uhd-smart-xumo-tv/6546909.p?skuId=6546909
Solid
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality for a decent price. Awesome resolution and works well with streaming services and games.
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you, Daniel, for your positive feedback on the Pioneer - 55" Class LED 4K UHD Smart Xumo TV! We're glad you're enjoying the picture quality and the seamless integration with streaming services and games. We appreciate your business! If you have any other questions or need further assistance, feel free to ask! - Mae | BestBuy Essential Support
- Pros mentioned:Picture quality
Inaccurate sizing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Satisfied with the overall quality and sound of tv but unhappy with the false marketing of measurement. Order the 55” and upon set up and comparison to old tv it is significantly smaller. Advertisement says 55” but out of box measurements are more likely 49” slightly more & for the price jump by size I would expect to be more accurate
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .We apologize for any confusion regarding the size discrepancy with your recent TV purchase. We strive to accurately represent the measurements of our products in all our marketing materials, and we understand your disappointment that the actual size did not meet your expectations.
We are pleased to hear that you are satisfied with the overall quality and sound of the TV. However, we regret that the false marketing of the measurement overshadowed your positive experience. Our customer's satisfaction is our top priority, and we take your feedback seriously.
We will work with our marketing team to ensure that future product descriptions accurately reflect the true dimensions of our TVs. Thank you for bringing this to our attention, and we appreciate your understanding. If you have any further concerns or questions, please do not hesitate to reach out to our customer service team. Keith | Pioneer Support https://www.bestbuy.com/site/pioneer-55-class-led-4k-uhd-smart-xumo-tv/6546909.p?skuId=6546909
My review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is great! The customer service was phenomenal and I couldn’t be happier! I’m so glad I chose Best Buy to purchase through they helped every step of the way, literally helped me load my tv into my vehicle. ⭐️⭐️⭐️⭐️⭐️
I would recommend this to a friendGot it in sale. Good TV.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is a great tv for 200 bucks. The reason this isnt 5 stars is tgat the screws that were supposed to come with it were not included, so I had to run to Lowes at 7pm.
I would recommend this to a friendGood overall TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Solid TV, it does what it is supposed to. Unfortunately there doesn't seem to be a way to change the preset screensavers or easily even cast from Android devices
I would recommend this to a friendThe best 4K 43" TV, especially for Xbox Series X!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've owned 3 other 4K 43" TVs, including Amazon 4K Omni Series. This Pioneer TV is great. I've used my Xbox on it.
I would recommend this to a friendnew tv after 8 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like it, i was just so used to my old tv. I just have to adjust.
I would recommend this to a friendPretty Good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s good but my tv pauses sometimes while playing certain movies or shows. Other than that everything works great.
I would recommend this to a friendGood value television
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV works great, but the speakers are pretty quiet. If you are looking for a more cinematic experience, I would suggest getting a speaker
I would recommend this to a friend55" TV for Boy Cave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bright and sharp image. Delivery was seamless. They even opened it up and plugged it in so we could see the screen was good and not damaged in delivery
I would recommend this to a friendTv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Water for my sister and she loves it her and her dogs watch Jeopardy every night her TV blacked out so we just got her another one and she loves watching it
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing your experience with the Pioneer 55" Class LED 4K UHD Smart Xumo TV, NorrellO. We're thrilled to hear that your sister is enjoying her new TV, especially for her nightly Jeopardy sessions with her furry companions! If you ever need any assistance or have any questions, feel free to reach out. Happy watching! - James | Pioneer Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
- Pros mentioned:Picture quality
Its ok
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture great. Audio delay. Was good for first few days.
No, I would not recommend this to a friend Wish it was a fire tv.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good TV just not fond of the home screen platform. Pioneers fire TV was better.
I would recommend this to a friend