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Customer Ratings & Reviews

Your price for this item is $719.00
The previous price was $899.00

Customer reviews

Rating 4.3 out of 5 stars with 55 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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82%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 55 reviews
  • Pros mentioned:
    Assembly
    Cons mentioned:
    Damaged

    Rated 4 out of 5 stars

    Christmas gift

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Griddle was easy to assemble, fun to use, made full breakfast the next morning. The reason we didn't give it 5 stars was because it had a couple of bent/dent parts upon opening the box. It still assembled but we had to straighten the pieces.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to clean

    Rated 5 out of 5 stars

    Best Decision

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this griddle most days. It is so easy to clean up and cook with. I love the fact the cooking smells and splatters are outside. I cook outside all year round here in Florida. So glad I purchased the five burner even though I'm a single 70 year old. Fits me to a T!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best cooking experience so far

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the Pitboss deluxe grill for two weeks now and it’s been great. Heats up and cooks fast. The no stick top griddle is easy to clean and the food has been coming out great. I have no complaints and would definitely recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to clean

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is by far the best griddle I’ve ever had!! It’s so convenient to cook on and super easy to clean and maintain. I would highly recommend this griddle to any, and everyone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best griddle

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing, use it for everything that I dont smoke. Pitboss nailed it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don't buy, it won't last

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn't last. I've had it less than 2 years and the powder coat on it has failed even though it was covered with a waterproof cover. It's rusted EVERYWHERE. Customer service only offered how to scrub off the rust/defective powder coat and repaint it. Not a solution for such an expensive product that's not even 2 years old

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not a bang for the buck….

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well, but a lot of parts came in bent. Had to bend back to shape in order for parts to fit. Feels very cheaply made. Only part that is really heavy duty is the griddle top. Besides that it works lol.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Pit boss 5 burner griddle

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product was an exciting purchase, but when I received the pit boss 5 burner griddle every part was bent. I can’t believe how bad the quality of the product is for the price of the griddle. I tried to reach out to pit boss and best buy and I got the run around along with no help besides waiting on hold to be disconnected multiple times .

    No, I would not recommend this to a friend
  • Pros mentioned:
    Well built

    Rated 5 out of 5 stars

    Best on the market

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    5 stars! Very well built. As described! Install team did a wonderful job.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to clean

    Rated 5 out of 5 stars

    Awesome grill

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this grill. Assembly was very easy and not hard as I have seen in other reviews. Overall it took me about three hours by myself which is not terrible. The grilling top is heavy so you will need to have somebody help you place it on the top. There is a YouTube video out there of somebody putting it together, which I watched before I made the purchase. Overall, the cooking process has been great although it took a little time to get used to it. I do suggest watching YouTube videos of others cooking on a flat top as there are a lot of great tips and tricks. I would also suggest learning how to properly clean it. The food we have made has come out great. And cleaning it has not been that bad. I like not having dirty grill gates anymore. One of the great things about the pit boss is that you do not have to really season the grill top as compared to the Blackstone or any other stainless steel top brands out there. The pit boss has a ceramic top that is considered nonstick, which makes it easier to clean. Please note this does not mean food will not stick. I have been using avocado oil as it has a high smoke point. I do not recommend using metal utensils. I purchased plastic ones via the Pitt boss website although they are a little big. I do suggest buying their cleaning pad specific for this grill as it made cleaning easy. So far I have no complaints.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to clean, Heats up fast

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect size. Heats up fast and cooks foods even faster. Love doing breakfast on it!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ultimate Griddle is great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Griddle is great, bestbuy delivery was seamless with no issues. There was some minor damage on the outside panels but I decided it wasn't worth the time to return and reordering of a unit and worked with what I had. I do wish pitboss would have added some LED's to the outside of the griddle and a better mounting mechanism for the side tables. The side tables feel flimsy when putting up and taking them down. They were annoying to install, easy but annoying. The pull out trash thing is odd and also flimsy, could have been designed better. Use and cleanup: The griddle use is super easy nothing is sticking and the ceramic top is fantastic for cleanup.

    I would recommend this to a friend
  • Cons mentioned:
    Armor surface, Knobs

    Rated 3 out of 5 stars

    Good Grill- poor manufacturer responsiveness

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this for a few months now. There have been a few minor issues. Very difficult to get the griddle surface to heat up to less than 375/400 even on lowest setting. I'm even using the burner farthest from the propane tank and barely have the valve open. The non-stick works better and seems like less maintenance vs. rolled steel, but they encourage you to not use metal tools. So there is a trade off. Some of the armour surface seems to be coming off. Backlight on knobs aren't all working, and one of the burners takes about 3-5 trials to light up every time. Pitboss must be so short staffed, they have been unresponsive to my questions.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Assembly
    Cons mentioned:
    Customer service

    Rated 4 out of 5 stars

    Best Buy 1 Pit Boss 0

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first griddle, easy to put together and operate. Some of the pieces got dented in transit so some parts of the griddle do not sit flush. I was even missing a large piece. Reached out to the manufacturer who’s operating hours are different from what’s advertised on the booklet that can inside the product. All you can do is leave a message and hope they return the call when it’s convenient for you to take it. After finally speaking with someone at Pit Boss, they told me that were also out of the same piece and no timeframe of when they would have them in stock making my product unusable for the foreseeable future. Reached out to Best Buy and they were able to assist in replacing the missing part no questions asked and assisted in a quick turnaround. Had the missing part in hand in less than 48hrs. Overall a solid product, even took advantage of price protection as it just went on sale shortly after I purchased. Best Buy is the sole reason I kept this product. No help or consideration from the manufacturer.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to clean

    Rated 5 out of 5 stars

    Great purchase, worth every penny

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic product. It was fairly easy to assemble. The paper towel drawer and trash bag holder are features that I thought I wasn’t going to use and now I can’t see why I’ve been grilling without them. The grill heats up evenly, is easy to clean, the wheels are great and overall I’ve doubled the amount I’ve grilled because of how much I enjoy it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this product. I have been wanting a griddle for years, so I can make things like smash burgers, stir frys, etc. I looked at Blackstone products as they are the big name, but I must say this is soich better in value. For the same price the competition provides a smaller product with less features. I love the fact I can keep all of my cooking utensils in reach on the built in hooks, have a dedicated space for paper towels that is covered, and a huge drawer for all my seasonings. The best part is the cooking portion comes off the base and can be used for tailgating as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this griddle, we cook every meal we can on the griddle. Clean up is quick and easy. Pitboss also has great customer service.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to clean
    Cons mentioned:
    Damaged

    Rated 5 out of 5 stars

    Grill

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Grill. Easy to clean. Did come damaged, had to hammer it out

    I would recommend this to a friend
  • Pros mentioned:
    Easy to clean
    Cons mentioned:
    Non-metal tools

    Rated 5 out of 5 stars

    Happy Happy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fun to cook on. Easy assembly. Learning curve to use non metal tools.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it.

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this. It's a bit of a learning curve coming from a regular grill but it's so versatile. We've made breakfast on it many times and of course enjoy our dinners. Easy to clean and maintain.

    I would recommend this to a friend