Customer Ratings & Reviews
- Model:
- 215104-99
- SKU:
- 6361731
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers are impressed with the Backbeat FIT 3150 True Wireless Sport Headphones for their sound quality, comfort, and fit. Many users find them comfortable to wear and appreciate the snug fit. The headphones also have a long battery life and are water-resistant, making them ideal for sports and workouts. While some users would prefer a louder volume and more bass, overall, customers are pleased with the product's performance and value for the price.
This summary was generated by AI based on customer reviews.
Earbuds
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not comfortable on the ears . Not so easy to use, either.
No, I would not recommend this to a friendNice idea
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They don’t work if it rains or you wear a hoodie because of the touch technology
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello and thank you for sharing your honest feedback on our BackBeat FIT 3150. Please note this model has IP57 waterproof rating as an added layer of protection against sweat, rain or splashes. In case you are experiencing any technical difficulties when the unit is wet, please note it counts with a one-year limited warranty. We have shared your comments with our Product Development Team, as we appreciate feedback based on customer use to create the best products. If you require further assistance, please don't hesitate to contact our Customer Care Team at: 1-855-765-7878.
Cuts off and on by it's self, not clear sometimes
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works when it wants to, going to return for something different.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review on our BackBeat FIT 3150; However, we're sorry you've had trouble with your unit and we thank you for bringing this to our attention. There are a few things you could try that might fix audio issues. Please ensure the unit's firmware version is up to date through our BackBeat app: https://goo.gl/AtmURf. Test the unit with a non web-based app to rule out any wireless interference. Please verify if you only experience these issues in crowded areas, which most likely will be related to density issues, especially in big cities where there can be a significant number of active users within an area in which their wireless Bluetooth communication devices are sharing the same radio spectrum. Testing your phone with a different Bluetooth wireless device could be ideal to isolate the cause of the issue. If you get the same results, then most likely the unit has an actual problem and it is best to replace it. Please note this model counts with a one-year manufacturer's warranty. We will forward your comments to our team for review and consideration. If you require further assistance, feel free to contact our Customer Care Team at: 1-888-363-0726.
Not worth $100
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth $100.,.....................................
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello and thank you for your honest review on our BackBeat FIT 3150. We're sorry to hear you were not satisfied with the product. We truly believe that safety is critical for people who exercise outdoors, which is why the model features Always Aware eartips. This unique eartip design lets in ambient sound allowing you to simultaneously listen to music and hear your surroundings like traffic, cyclists, pedestrians, or other runners for safer training in any environment. We will forward your feedback to our team for review and consideration. If you have any questions, feel free to contact our Customer Care Team at: https://www.poly.com/us/en/support/contact
- Cons mentioned:Volume
It's a good starting point
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I received the earbuds and there were no issues connecting the bluetooth to my phone. However, my issues occurred with the right earbud either losing sound or having sporadic popping/feedback. This occurred when listening to music or listening to a podcast. Never had any sound issues with the left earbud. Also, the feedback/popping goes away on its own without making any adjustments. The earbuds fits nicely in my ears. No complaints here. My nitpick is I wished the maximum volume was louder. Once I downloaded the app and adjusted the equalizer/bass settings, the adjustments made a difference. My only other nitpick is I wished there was some type of noise cancelling function. I like to go for runs and tone out my surroundings. Overall, I do recommend these earbuds. If a firmware comes out to resolve the feedback and right earbud connection issues, please upgrade this review to five stars.
I would recommend this to a friend Not worth the price tag
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound has way too much base and you cannot correct this. Doesn't rest easily in the case. It's also a one size fits all earpiece and the piece that goes in the ear is way too big for my ears. Will be returning.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi Nicky and thank you for your honest review on our BackBeat FIT 3150. We're sorry to hear you weren't happy with our product. Please note you can adjust EQ presets through the BackBeat app which will provide 3 options: Bass boost, balanced, and bright. These headsets are designed to fit the vast majority of ear shapes and sizes; however, we do know that one size may not fit all and if you find the product too uncomfortable for normal use we strongly recommend that you consider using a headset with a different wearing style. We have shared your comments with our Product Development Team, as we appreciate feedback based on customer use to create the best possible products. If you have any questions, feel free to contact our Customer Care Team at: 1-888-363-0726.
only one size ear buds..
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There are no different size earpieces so it can fit your ear if it is smaller. I would not have bought these if I knew. I will most likely return these.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello! Thank you for your review on our BackBeat FIT 3150, however, we are sorry to hear you were not able to find a comfortable fit. These headsets are designed to fit the vast majority of ear shapes and sizes; however, we do know that one size may not fit all and if you find the product too uncomfortable for normal use we strongly recommend that you consider using a headset with a different wearing style. We will forward your comments to our Product Development Team, as we appreciate feedback based on customer use to create the best possible products. Please don't hesitate to contact our Customer Care Team at 1-888-363-0726 if you require assistance.
Disappointed...
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved these headphones, but they died after 2 years. Won't be buying this brand again.
No, I would not recommend this to a friendExpected more.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound just wasn't there. Very flat sound. No separation of bass, miss, highs. I could get the same sound from some generic headphones. Not what you would expect from Plantronics.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello! thank you for your honest review on our BackBeat FIT 3150, however, we are sorry to hear this product did not meet your expectations. We intend to provide the highest quality products to our customers and we thank you for bringing this to our attention. We will forward your comments to our Product Development Team, as we appreciate feedback based on customer use to create the best possible products. Please don't hesitate to contact our Customer Care Team at 1-888-363-0726 if you require assistance.
No not buy!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones did not last more than a month. The right side started to cut in and out then quit working completely. A total waste of my money.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi! Thank you for your honest review of our BackBeat FIT 3150, however, we are sorry to hear about your experience. We intend to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. If you are experiencing audio or connectivity issues with your headset, we recommend unpairing and repairing the headset with your mobile phone, testing with a different phone can also help us isolate the problem. We also recommend checking if there are any firmware updates with the BackBeat application. If the same issue persists, then it could be an actual problem with the unit and it will be best to replace it. Please note this model does have a limited warranty from the date of purchase and you can request a replacement directly through our official website. Please don't hesitate to contact our Customer Care Team at 1-888-363-0726 if you require assistance.
Terrible headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Left one turns on and off but has no sound sometimes and sometimes does. Could be defective but they sold out now so I can’t even exchange them to find out
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello! Thank you for your review on our BackBeat FIT 3150, however, we are sorry to hear about your experience. If you are experiencing connectivity issues with the headset you may want to try resetting the Bluetooth connection with your mobile. We also recommend testing the headset with a different mobile to see where the issue is coming from. If for some reason the issue remains, then it could mean an actual problem with the headset and it will be best to replace it. Please note this model does have a one-year warranty from the date of purchase and you can request a replacement directly through our official website. We intend to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. Please don't hesitate to contact our Customer Care Team at 1-888-363-0726 if you require assistance.
Bad quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.a disaster one side was not heard I had to return them very uncomfortable to put and very complicated bluetooth.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi Jean and thank you for your honest review on our BackBeat FIT 3150; However, we're very sorry to hear about your experience. For audio issues, we always recommend to reset the BT connection between your phone and the ear buds. To do so: https://bit.ly/2OOMfnw. To set the unit in pairing mode: With the headset powered off, click and hold the right earbud until you hear "pairing." These headsets are designed to fit the vast majority of ear shapes and sizes; however, we do know that one size may not fit all and if you find the product too uncomfortable for normal use we strongly recommend that you consider using a headset with a different wearing style. In any case we do thank you for bringing this to our attention. We will surely forward your comments to our team for review and consideration. If you require further assistance, please don't hesitate to contact our Customer Care Team at: 1-855-765-7878.
PLT
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had them for a few months. Case won't charge anymore. DO NOT BUY!
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello! Thank you for reviewing our BackBeat FIT 3150, however, we are sorry to hear about your experience. Our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. If your headset is not charging correctly, we recommend that you try another charging cable, or another wall outlet if possible to isolate the problem. We also recommend cleaning the charging contacts on both headset and charging case. If the same issue persists, then it will be best to replace this unit. Please note this model does have a limited warranty from the date of purchase and you can request a replacement directly through our official website. Please don't hesitate to contact our Customer Care Team at 1-888-363-0726 if you require assistance.
Didn't last long
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.- One of the buds stopped working suddenly, won't charge or power on anymore. - Didn't even last 1 year!
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for sharing your honest review on our BackBeat FIT 3150, though we're very to hear about your experience. The life span of the product depends on the usage but on many cases they last for way past their warranty period. Please verify if the charging pins from the case are not damaged. If that is not the case, then try cleaning them with a cotton swap to remove any dirt that might be preventing the earbud from charging. If you still get the same results, then most likely the unit has an actual problem and it is best to replace it. This model counts with a one-year limited warranty and you can file a claim through our website. We thank you for bringing this to our attention. Your comments will be forwarded to our team for review and consideration. If you require further assistance, feel free to contact our Customer Care Team at: 1-888-363-0726
Los97030
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Right earpiece doesn’t link to the left one. I wished I would off gotten the 2 year protection and return them by now.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi! Thank you for your review on our Backbat FIT 350 headset, however, we are sorry to hear you are having some issues. If you are experiencing some connectivity issues with the headset, you may want to try resetting the Bluetooth connection. 1) Unpair the headset from your mobile phone by accessing your Bluetooth settings. 2) Power off your mobile phone for 2 minutes and turn it back on. 3) Re-pair the headset. With the headset powered off, press and hold down the right ear bud for at least 8-10 seconds until you hear "pairing". 4) Access to your Bluetooth settings and select "PLT_BBFIT 350". Once successfully paired, you will hear "pairing successful". You may also want to reset the actual headset through the "Backbeat" mobile app and check if it doesn't have any updates available. Last but not least we always recommend testing the headset with a different mobile to completely isolate the issue. If for some reason the issue remains, then it means it has an actual problem and it will be best to replace it. Please feel free to contact our Customer Care Team at https://www.plantronics.com/us/en/support/contact if you require assistance.
luosy headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The right earbuds stop working after one month of use i would not recommend this brand.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for sharing your honest review on our BackBeat FIT 3150; However, we're sorry to hear the right ear bud stopped working. Please rest assured that we take the quality of our products very seriously, and scenarios like these are very unlikely. To troubleshoot your unit, please verify if there's any damage on the charging pins from the charging case. You might also want to charge the case without the ear buds with a 5-volt wall charger for optimal performance. Once it is fully charged, place the ear buds inside and verify if the right ear bud charges. In case you get the same results, please note this model counts with a one-year limited warranty. We will forward your comments to our team for review and consideration. If you require further assistance, please contact our Customer Care Team at: 1-888-363-0726
Not charging
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Left side won’t charge anymore, I’ve had these for 16 days, which means I can’t return them.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest feedback on our BackBeat FIT 3150; however, we're sorry to hear about your experience. Please verify if there's any damage on the charging pins from the case that might be preventing the left ear bud from charging. Please note this model comes with a one-year manufacturer's warranty from date of purchase and you can file a claim through our website. We thank you for bringing this to our attention. Your comments will be forwarded to our Product Development Team for review and consideration. If you require further assistance, please don't hesitate to contact our Customer Care Team at: 1-888-363-0726.
- Pros mentioned:Sound quality
Secure Exercising Sound - Poor Microphone Pickup
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have been looking for a solid pair of wireless exercise around the ear earbuds and these did not disappoint for the most part. First they utilize a tunnel like design where your earwax will not start applying directly to the sound driver and muffle it which is great, second it wraps around the ear and will not move when running. Drawbacks are when on a call the microphone picks up everything so if you are in a coffee shop you are not able to be heard over the room noise. Second is the audio quality is not the deepest I have heard with a good amount of bass but it seems to me the mids and highs are what are more obvious when listening to music. Not a massive drawback though. It's a good product and it gets the job done when working out!
I would recommend this to a friend Not happy
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wish i Listening to other reviewers then waste my one money
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi Ed and thank you for sharing your honest review; However, we're sorry to hear you're not happy with your BackBeat FIT 3150. If you are experiencing any technical difficulties, please contact our Customer Care Team at: 1-888-363-0726 as it could be solved through troubleshooting. Thank you for bringing this to our attention. Your comments have been forwarded to our team for review and consideration.
Extremely painful to the ears
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This really was painful to both my husbands and my ears.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello and thank you for your honest review on our BackBeat FIT 3150; However, we're very sorry to hear you weren't able to find a comfortable fit. These headsets are designed to fit the vast majority of ear shapes and sizes; however, we do know that one size may not fit all and if you find the product too uncomfortable for normal use, we strongly recommend that you consider using a headset with a different wearing style. We have forwarded your comments to our team, as we appreciate feedback based on customer use to create the best products. If you have any questions, please don't hesitate to contact our Customer Care Team at: 1-888-363-0726.