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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 572 reviews

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89%
would recommend
to a friend

Customers are saying

Customers value the BackBeat FIT Special Edition Wireless Behind-the-Neck Headphones for their excellent sound quality, comfortable and secure fit, and long battery life. Many appreciate the headphones' water resistance and lightweight design, making them ideal for workouts. While some users found the volume and bass could be improved, the overall positive feedback highlights the product's strengths. Minor concerns were also raised regarding the ease of use of the controls and the range of the Bluetooth connection.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 29 Showing 561-572 of 572 reviews
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Love it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it definitely great when working out and battery life is great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great headset for working out

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this as a gift for my husband and he loves how easy it is to use and convenient for working out. He can answer a call while playing music and doesn't have to go to his phone.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great fit - bad noise isolation

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    PRO's: Great fit and Bluetooth connection when working out outside. CON's: These let all the surrounding noise in so you end up raising the volume to be able to hear all the range in the music, which can be damaging to your hearing. If you work out in a gym that plays music in the background, you wont' be able to isolate your music and will have to crank the volume. Bad idea.

    No, I would not recommend this to a friend
    • Brand response from PlantronicsRepresentative
      Posted .

      Unfortunately the Fit isn't designed to block out the background noise. Its designed so you are still able to hear what is around you, for safety in outdoor exercise.

      We do have a few headsets that have noise canceling speakers to block out background noise. The Backbeat Sense, Backbeat Pro, and Voyager Focus. Plantronics

  • Rated 2 out of 5 stars

    Horrible

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After looking at the reviews I chose these headphones to replace my jaybird x2s do to sweat. When I first put them In they felt like they would fall out, and just felt not in my ear all the way. I tried to use the other pair of earpieces that come with the headphones to no avail. I figured although they felt like they were going to fall out I'd go for a run.....as soon as I started to sweat they fell completely out........when they were in place the only part of the headphones that actually touches you is the part that goes in your ear. The part that goes over your ear does not actually sit on your ear. The same goes for the part that is supposed to sit on your neck, instead it is suspended above the neck.

    No, I would not recommend this to a friend
    • Brand response from PlantronicsRepresentative
      Posted .

      I'm sorry to hear that the fit of the Fit doesn't work for you. You may want to exchange that headset for a different design. Like the Backbeat go 3. Those are very stable. Most distributors will replace the product within the first 30 days.
      http://www.plantronics.com/us/product/backbeat-go-3 Plantronics

  • Rated 5 out of 5 stars

    100% Better than ordinary wire headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No more tangled headphones to worry about. It is the best purchase I ever made.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Totally Recommending anyone that likes water& msc.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good but not great.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ear pieces kept popping off my ear. I returned these and got Powerbeats.

    No, I would not recommend this to a friend
    • Brand response from PlantronicsRepresentative
      Posted .

      Thank you for your honest review!

      Usually we recommend a customer to try a headset for 1 or 2 days to see if the fit will be good and comfortable. If not, we understand one size doesn't fit all and we recommend you to try other headsets with different wearing styles like our BackBeat Pro, BackBeat Sense or BackBeat Go 3. Plantronics

  • Rated 1 out of 5 stars

    Terrible fitment

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible fitment, they wont stay snug in your ear!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Stopped working after few times

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disappointed, went dead after few times, BestBuy refused to return because it is 2 mo out of warranty, Plantronics customer service offered to repair for $66. No thank you, no more money spent on Plantronics products. They do not stand behind their products. Will never buy from Plantronics again.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad Headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this headphones for my mom for Mother's Day and in less than a week the left side stopped working. I don't recommend buying this headphones at all. For the money I should've gone with a better brand. I am very upset to see my mom with a disappointed face. I gave it a one star but if I could not given a star I would of. Stay away from this product!

    No, I would not recommend this to a friend
    • Brand response from PlantronicsRepresentative
      Posted .

      I'm sorry to hear you have had problems with your headset. If the headset isn't working we can replace it, the fit comes with a 1 year warranty from the date of purchase. You can use the following url to view our replacement steps.
      http://www.plantronics.com/us/support/kb/detail.jsp?vfurl=/articles/en_US/Warranty/RN9669&retURL=%2Fapex%2FknowledgeSearch®ion=us&p=&c=All&k=replacement&t=All&lang=en_US&popup=false&c=All Plantronics

  • Rated 1 out of 5 stars

    No good at all..

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Look nice but that is all. sound is very very low, and it is uncomfortable in the ear, i couldn't support it for more than 20 min. I just returned it and I am waiting for a new beats. I see that a lot of people like this plantronic but I don't know why

    No, I would not recommend this to a friend
    • Brand response from PlantronicsRepresentative
      Posted .

      Thank you for your honest review on our BackBeat FIT Bluetooth headphones. We are sorry for your experience, our customer care group is available any time at www.plantronics.com/support in order to assist you before returning your product.

      We will forward your feedback to our team for future consideration. Plantronics

  • Rated 1 out of 5 stars

    Won't turn on

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it a few hours ago, fully charged until blue led and pushed the "phone" button - nothing, press and hold- nothing, tried again and again. Going back to the BestBuy now.

    No, I would not recommend this to a friend