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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 824 reviews

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88%
would recommend
to a friend

Customers are saying

Customers love the BackBeat FIT Wireless In-Ear Behind-the-Neck Headphones for their great sound quality, comfortable fit, and long battery life. Many appreciate the headphones' water resistance, making them ideal for workouts. The lightweight design is also frequently praised. A minor drawback mentioned by some users is the volume control buttons.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 32 Showing 621-640 of 824 reviews
  • Rated 4 out of 5 stars

    Little loose

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These earphones work very well. Hooked up on first attempt and no issues. The only down side is they are a little loose in my ears but the over ear style keep them in place when running.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good for running

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for running and they work. The ear buds don't seal but I always use large or extra large buds and these only come with the tips that are already on them. I don't want them tight when running so it's not a bad thing. The connection seems weak as the sound goes in and out sometimes. These are not good for just listening to music as they do not have great sound. I sweat a lot so the test will be to see if they last longer than the previous backbeat model, which was only a few months. Thankfully Bestbuy offers extended warranties.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 3 out of 5 stars

    good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good bass, perfect for working out, perfect fit. this is my third pair, after a while, maybe 6 months, the connection got weak, music skips.

    I would recommend this to a friend
    • Brand response from PlantronicsRepresentative
      Posted .

      That may be an issue with the headset or with the connection between the headset and phone. You might want to try resetting the Bluetooth connection between your phone and headset to see if that helps the issue.

      To do so:
      1. Delete the headset from your cell phone's list of paired devices.
      2. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone.
      3. Re-pair the headset with your phone and test.

      If the issue is the same we recommend testing the device with another phone to determine if it's on the phone or headset. If the issue persists even on a different phone we can replace that device, it comes with a 1 year warranty. Please don't hesitate to contact us at www.plantronics.com/support if you require assistance. Plantronics

  • Rated 4 out of 5 stars

    Reasonably Priced Nice Light Bluetooth headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better value than other similar bluetooth headphones. They look good and work well. Battery life is acceptable. Comfort of 'around ear' design for me is not great - perhaps just me.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Not great for running and jumping

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They fall from the ears. Amount is great but the little plastic thing it too soft and doesn't hold. If you run or jump they will fall

    No, I would not recommend this to a friend
    • Brand response from PlantronicsRepresentative
      Posted .

      When we design a specific headset we aim to accommodate around 80-90% of different ear shapes and sizes but unfortunately one size (or in this case one style) doesn't fit all.

      If the headset is uncomfortable to wear, or feels too loose/insecure on your ears and falls under normal usage we do recommend trying a headset with a different wearing style. We will also forward this feedback to our team for consideration when developing new products, please don't hesitate to contact us at www.plantronics.com/support if you require assistance. Plantronics

  • Rated 1 out of 5 stars

    Horrible

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely the most ill-fitting poor sounding headphones I've ever purchased. They had better be waterproof ,because they won't stay on your head! Absolutely atrocious fitment in the ear! Absolutely impossible to maintain in the ear! I have read every suggestion instruction possible to make sure that I'm wearing them correctly! Clearly anybody who has liked these headphones has not owned a high-quality pair of headphones!! I'm absolutely disgusted that Best Buy would offer these as a legitimate product!

    No, I would not recommend this to a friend
    • Brand response from PlantronicsRepresentative
      Posted .

      Thank you for your honest review and feedback on our BackBeat FIT. When we design a specific headset we aim to accommodate around 80-90% of different ear shapes and sizes but unfortunately one size (or in this case one style) doesn't fit all.

      If the headset is uncomfortable to wear, feels loose in your ear or just seems like it'll fall even after adjusting the angle of the eartips we do recommend trying a headset with a different wearing style.

      We will forward this feedback to our team for future consideration, please don't hesitate to contact us at www.plantronics.com/support if you have any questions! Plantronics

  • Rated 4 out of 5 stars

    Works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these mostly for running. They stay in my ears. Sometimes they feel a little uncomfortable after wearing them for a long time. Happy with them overall.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Needed to google how to operate

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product but there's a tiny little on off tab. However the whole side of the earpiece lights up to make you think the on off button is bigger than it is.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love these

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my third pair. I use them everyday so they do get worn out. But I purchase the replacement plan through best buy so they are replaced every time and I only have to pay for the new replacement plan. Great headphones!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Everything is good except the wire

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The wire that runs behind the neck to connect both ear buds is made of silicon material and you feel that its dangling and little bit uncomfortable.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it as a gift for mother in-law. Never see her using. Not sure if she doesn't like it or just too "old"

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sturdy and Reliable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A very reliable product that I can use while running, during workout, driving, take calls while on the move. My favorite is to listen to podcasts.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Quality, High Price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are better than others I have had as far as connection and reliability. The only reason for the 4-star rating is the high price.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Head set good for the gym

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the head set, but I recommend you buy the warranty. After a while they start to play funny.

    I would recommend this to a friend
    • Brand response from PlantronicsRepresentative
      Posted .

      Thank you for your honest review on our BackBeat FIT! Please don't hesitate to contact our customer care group at www.plantronics.com/support if you require assistance. Plantronics

  • Rated 5 out of 5 stars

    Works just as good as last pair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the original green pair from two years ago. Worked great and sounded great, but Bluetooth started messing up and pausing songs/skipping when i didnt want it to. Threw them away and got these to try.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall these headphones are good... however they do not work with the newer iPhones. I have a 6s plus and they would not sync

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great product functionality but...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the fit, sound quality, connectivity, and functionality but the battery life is too short; less than advertised.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Didnt like

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fit around my ears were horrible which made the sound terrible. I would not buy again, actually gave mine away

    No, I would not recommend this to a friend
    • Brand response from PlantronicsRepresentative
      Posted .

      thank you for your honest review on our BackBeat FIT, we will forward your feedback to our team for future consideration when developing new products and accessories. Please don't hesitate to contact our customer care group at www.plantronics.com/support if you require assistance! Plantronics

  • Rated 1 out of 5 stars

    One month does not work,,,

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love at first,, but now none of the control buttons work,,,takin g it back...

    No, I would not recommend this to a friend
    • Brand response from PlantronicsRepresentative
      Posted .

      Hello, thank you for your honest review, we are sorry to hear about the experience you had with our BackBeat Fit. We will make sure that your comments reach our team, so they can be considered for future development. If you have any further questions, please feel free to contact our Customer Care team at http://www.plantronics.com/us/support/contact/ Plantronics

  • Rated 4 out of 5 stars

    Nice Waterproof Headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does the job and I am satisfied with my purchase. I was surprised that the same headset in blue/black was $40 more!

    I would recommend this to a friend