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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 824 reviews

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88%
would recommend
to a friend

Customers are saying

Customers love the BackBeat FIT Wireless In-Ear Behind-the-Neck Headphones for their great sound quality, comfortable fit, and long battery life. Many appreciate the headphones' water resistance, making them ideal for workouts. The lightweight design is also frequently praised. A minor drawback mentioned by some users is the volume control buttons.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 36 Showing 701-720 of 824 reviews
  • Rated 5 out of 5 stars

    Headphones highly recommended

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work great. No issues for incoming or outgoing calls. I love them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great headphones!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Birthday gift for my wife and she loves them. Easy setup and they sound great

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Eh

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound. Good set to listen to during a workout. Don't bike with them, they pull out of one ear or the other. They need to be a little longer. Good product, poor execution.

    No, I would not recommend this to a friend
    • Brand response from PlantronicsRepresentative
      Posted .

      Thank you for your honest review on our BackBeat FIT, we will forward your feedback to our team for future consideration when developing new products and accessories. Please don't hesitate to contact our customer care group at www.plantronics.com/support if you require assistance! Plantronics

  • Rated 5 out of 5 stars

    Best head phones ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love these headphones. We have 4 pair and buy them for employee raffles

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Value

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought as a gift. Continues to be used. Very good value.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for running

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like to run and these are great since no cord is attached to get tangled up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great bluetooth

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Bluetooth headphones. I like the waterproof design. Bought my wife same

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better sound than Beats

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great audio, perfect for working out. Oh and they are better than Beats.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good for running. I have used it for a couple of weeks and enjoy them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excited to see that the movie delivered ahead of s

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excited to see that the movie delivered ahead of schedule.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are hands down the best earbuds I have ever owned! Great for running!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound was good but not very loud. The ear buds were large and uncomfortable. The band was not flexible so each time you would lay down they would pop out of your ears.

    No, I would not recommend this to a friend
    • Brand response from PlantronicsRepresentative
      Posted .

      Thank you for your honest review on our BackBeat FIT, we will forward your feedback to our team for consideration when developing new products and accessories. If you find the headset's volume to be low please ensure the volume on your headset, your phone and your media player are both set to a mid-high level, as most phones will have separate volume levels for call, notification and media audio. Please don't hesitate to contact our customer care group at www.plantronics.com/support if you require assistance. Plantronics

  • Rated 5 out of 5 stars

    nice sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i enjoy this product very much and i am very happy that i purchased it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for working out

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones. They are great for working out and running.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. More than I even expected. I would recommend to anyone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    BEST HEADPHONES

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im very active and I love to be able to take calls during any activity

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Really good headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works really good especially for the gym.. recommended

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome head set for working out!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a wonderful ear bud set to lift weights with and go for a run.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for the heavy sweaters

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They continue to keep working even through my heaviest workouts

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    When it works it's great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went through three pair. All separate issues. 1 out the box left speaker cracking sounds and static noise 2 buttons shorted and from sharp movements it would pause music and end calls. 3 dropping Bluetooth

    No, I would not recommend this to a friend
    • Brand response from PlantronicsRepresentative
      Posted .

      That may be an issue with the headset or with the connection between the headset and phone. You might want to try resetting the Bluetooth connection between your phone and headset to see if that helps the issue.

      To do so:
      1. Delete the headset from your cell phone's list of paired devices.
      2. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone.
      3. Re-pair the headset with your phone and test.

      If the issue is the same we recommend testing the device with another phone to determine if it's on the phone or headset. If the issue persists even on a different phone we can replace that device, it comes with a 1 year warranty. Please don't hesitate to contact us at www.plantronics.com/support if you require assistance. Plantronics