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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 824 reviews

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88%
would recommend
to a friend

Customers are saying

Customers love the BackBeat FIT Wireless In-Ear Behind-the-Neck Headphones for their great sound quality, comfortable fit, and long battery life. Many appreciate the headphones' water resistance, making them ideal for workouts. The lightweight design is also frequently praised. A minor drawback mentioned by some users is the volume control buttons.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 40 Showing 781-800 of 824 reviews
  • Rated 1 out of 5 stars

    Batteries did not hold up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for my wife for her birthday in September. By December we were having issues with the headphones keeping a charge, and by January they were discarded as the effort to return / request warranty help took more effort than we felt like these were worth.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not for me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I decided that I would get something else as I could not get it to work.

    No, I would not recommend this to a friend
    • Brand response from PlantronicsRepresentative
      Posted .

      Thank you for your honest review on our BackBeat FIT, we are sorry to hear you're experiencing trouble with your unit. Please don't hesitate to contact our customer care group at www.plantronics.com/support for troubleshooting or replacement assistance. Plantronics

  • Rated 2 out of 5 stars

    Not comfortable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not comfortable while working out. Don't like that it's not flexible.

    No, I would not recommend this to a friend
    • Brand response from PlantronicsRepresentative
      Posted .

      Thank you for your honest review on our BackBeat FIT, we will forward your feedback to our team for future consideration when developing new products and accessories. Please don't hesitate to contact our customer care group at www.plantronics.com/support if you require assistance! Plantronics

  • Rated 2 out of 5 stars

    Not comfortable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not very comfortable in ears. I would not recommend this to anyone

    No, I would not recommend this to a friend
    • Brand response from PlantronicsRepresentative
      Posted .

      Thank you for your honest review on our BackBeat FIT, we will forward your feedback to our team for future consideration. Please don't hesitate to contact our customer care group at www.plantronics.com/support if you require assistance. Plantronics

  • Rated 2 out of 5 stars

    Not a good fit for my little ears

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I prefer the smaller earbuds so I actually returned this item.

    No, I would not recommend this to a friend
    • Brand response from PlantronicsRepresentative
      Posted .

      Thank you for your honest review on our BackBeat FIT, we will forward your feedback to our team for future consideration. Plantronics

  • Rated 1 out of 5 stars

    Terrible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They're absolutely terrible. Waste of money. I got them because I needed water resistant Bluetooth headsets. First time I took them out for a jog in the rain they got damaged. The battery life sucks. The button controls are even worse. The ear buds hurt. Overall just horrible.

    No, I would not recommend this to a friend
    • Brand response from PlantronicsRepresentative
      Posted .

      Thank you for your honest review on our BackBeat FIT. We are sorry for your experience, our customer care group is available any time at www.plantronics.com/support in order to assist you in case you continue experiencing trouble with your unit. Plantronics

  • Rated 2 out of 5 stars

    Not very user friendly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This are hard to put on, hard to control when they are on.

    No, I would not recommend this to a friend
    • Brand response from PlantronicsRepresentative
      Posted .

      Thank you for your honest review on our BackBeat FIT, we will forward your feedback to our team for consideration when developing new products. Plantronics

  • Rated 2 out of 5 stars

    They did not work for me.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they did not fit well and continually fell off. returned

    No, I would not recommend this to a friend
    • Brand response from PlantronicsRepresentative
      Posted .

      Thank you for your honest review on our BackBeat FIT, we will forward your feedback to our team for future consideration. Plantronics

  • Pros mentioned:
    Comfort
    Cons mentioned:
    Volume

    Rated 3 out of 5 stars

    Decent headphones, a bit pricey but durable

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using these headphones over 1 year now, working out and regular everyday use. I never got 8 hours of use off a single charge, 6 hrs on a good day. Not really noise cancelling, i wish they were a bit louder but the inserts and over the year cushion are comfortable. I would still recommend for working out, lightweight, and durable.

    I would recommend this to a friend
    • Brand response from PlantronicsRepresentative
      Posted .

      Thank you for your honest review on our BackBeat FIT, we are sorry to hear you're experiencing trouble with your unit.

      In order to get the best possible performance and battery life from your unit you might want to ensure your headset's firmware is up to date using our BackBeat FIT Companion app and then try fully draining and recharging your unit's battery. This model should provide you with up to 8 hours of listening time on a full charge, if you're getting considerably less battery life you might want to consider replacing that unit.

      Please don't hesitate to contact our customer care group at www.plantronics.com/support if you require assistance! Plantronics

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great sound but a hurts after a while

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these after a couple disappointing tries with the Jabra Steps. Reviews online seemed to be favorable and I preferred the over the ear design on previous headphones I have owned. They are super lightweight which is nice and the sound is pretty good for in-ear headphones. My only gripe is that similar to the Apple Ear Pods these tend to push on the ear a little bit causing discomfort on extended use.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    It looks good.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are excellent except they seem to have ALOT of interference when I go in public. Also they start hurting my ears to the point I have to take them out 20-30 after I start listening to something.

    No, I would not recommend this to a friend
    • Brand response from PlantronicsRepresentative
      Posted .

      Thank you for your honest review on our BackBeat FIT, we are sorry to hear you're experiencing trouble with your unit.

      In order to troubleshoot connectivity or audio issues you might want to try resetting the Bluetooth connection between your phone and headset to see if that helps the issue. To do so:
      1. Delete the headset from your cell phone's list of paired devices.
      2. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone.
      3. Re-pair the headset with your phone. If this does not fix your issue, we suggest pairing the headset to another cell phone as a test.

      If the issue is not present on the second phone, then the problem may be with the first phone, rather than the headset. If the issue exists on the second phone as well, you will need to replace the headset. Please don't hesitate to contact our customer care group at www.plantronics.com/support if you require assistance. Plantronics

  • Rated 1 out of 5 stars

    Dead out of the box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not even turn on, multiple reviews read after purchase, many reports that the product is generally defective!

    No, I would not recommend this to a friend
    • Brand response from PlantronicsRepresentative
      Posted .

      Thank you for your honest review on our BackBeat FIT, we are sorry to hear you're experiencing trouble with your unit.

      If your headset doesn't seem to be charging or powering on please try using another charging cable and charger/powered USB port to see if this helps. Your headset should display a red LED while charging and should turn solid blue one fully charged. Please don't hesitate to contact us at www.plantronics.com/support if you require assistance. Plantronics

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    I defected from Jaybird. It's nicer over here.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the Jaybird X2 headset because I was told it is the pinnacle of wireless fitness headsets. I convinced myself that I liked them because of the high price tag, but deep down I constantly had a gripe with them. Whether it was the uncomfortable fit in my ear, or the wire that would constantly tangle up, or even the one month lifespan of their innovative foam ear buds. After 9 weeks, they stopped working properly because they were defective. So I gave the other alternative a try. I went ahead and bought the Plantronics Backbeat Fit headset without any real research besides a quick scan of the reviews. So far, I am impressed with this headset. Everything that it's competitor (Jaybird) does, this headset does it better. That being said, it does have it's share of flaws, but they're actually tolerable and I don't have to convince myself that I don't mind them like I did with the X2. One of the best things about this headset is the design that does not get tangled, and rests so lightly that you don't notice them. The design does not ever tangle, does not ever twist up, does not obnoxiously tap against you while running (still does but its the best from any headphones I've used so far), and it doesn't shift out of place when you're on the bench press. I found myself constantly having the adjust the wire on the X2 because it would start pulling more to one side than the other, you will never experience that with this headset due the "cordless" design. The audio quality is good and the best I've heard from a wireless fitness headset, but obviously lacking compared to over-ear headphones. The really cool thing is that there are three (I believe) different sound settings, which can really enhance the bass and overall sound quality so it far surpasses the X2. After a few phone conversations, others have told me that the clarity of the microphone is better since I have changed headsets. Another excellent feature that most headsets are lacking, you can press a button to check the battery life at any moment, and it even gives you an estimated amount of time left on the battery. And the battery life is excellent, especially compared to the X2. It sometimes feels like I can get almost two weeks of gym time without charging, when the X2 would give me about one week. That being said, the headphones have a couple flaws. The buttons feel like they are oddly shaped and designed. Sometimes it is hard to tell if I actually pushed the center button on either side because it lacks a "click" feeling. I think the lack of a click feeling also causes the button to be accidentally pressed when adjusting the earbuds. The smaller "button" has a little groove so you can find it, but those buttons just feel tiny, and I don't have massive fingers/hands. I personally don't see why these types of headsets don't just have all of the buttons for all features, such as designated buttons for skipping tracks and adjusting volume (similar problem to the X2). That is my biggest gripe with the headset: press the center button to pause, double tap the center button to skip track, hold the center button to go back a track, on a button that is already hard to figure out if you're activating it. Why not just make three small buttons? Same goes for volume. The earbuds also fit kind of loosely in your ears, so you have to put the volume on close to max to filter out the background noise of the 40 year old jacked dude screaming on every rep. All in all, from my experience with several other headsets including highly acclaimed Jaybird X2, this is the best headset on the market for fitness. However, I would purchase this headset with the sole intent of using it at the gym or for other fitness activities. If you're looking for a headset to use without fitness in mind, there are other better options.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    not worth it

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they fall out of ear constantly. they never feel secure and music quality not great. the inner ear part not adjustable. bad design. took them back for different brand.

    No, I would not recommend this to a friend
    • Brand response from PlantronicsRepresentative
      Posted .

      Thank you for your honest review on our BackBeat FIT, we will forward your feedback to our team for future consideration when developing new products and accessories. Please don't hesitate to contact our customer care group at www.plantronics.com/support if you have any questions! Plantronics

  • Rated 1 out of 5 stars

    Isn’t waterproof

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After running the left side stop working and had to take it to store and got a new pair and Happened again I ended getting another brand

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not for swimming

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even though sales reps told my wife you could swim with these you can't clearly the package says they will only reach 30 ft and don't transmit through water

    No, I would not recommend this to a friend
    • Brand response from PlantronicsRepresentative
      Posted .

      BackBeat FIT has an IP57 waterproof rating as an added layer of protection against sweat, rain or splashes but is not intended for constant submersion or underwater use. In fact Bluetooth technology does not transmit through water, therefore, no Bluetooth headset can be used underwater. Use in the shower or submersion to clean your headphone for less than 30 mins and above 3 feet should be safe. Plantronics

  • Rated 1 out of 5 stars

    Came broken

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to return them. They came broken. The store had no more for sale so I had to go with a different pair. So I can't tell you if they are a good product.

    I would recommend this to a friend
    • Brand response from PlantronicsRepresentative
      Posted .

      Thank you for your honest review on our BackBeat FIT. We are sorry for your experience, our customer care group is available any time at www.plantronics.com/support in order to assist you before returning your product. Plantronics

  • Rated 1 out of 5 stars

    Never purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this set of earphones for my wife and they never did work correctly.wouldnt charge,total junk !!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Hmmm

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not care for this product the sound quality was not great and the mic was a really bad quality!!!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Returned It

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not the greatest fit but kept disconnecting from iPhone. Once I did get it going and an hour into use it started pausing.

    No, I would not recommend this to a friend
    • Brand response from PlantronicsRepresentative
      Posted .

      Thank you for your honest review on our BackBeat FIT. We are sorry for your experience, our customer care group is available any time at www.plantronics.com/support in order to assist you before returning your product. Plantronics