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Customer Ratings & Reviews

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Customer reviews

Rating 4 out of 5 stars with 886 reviews

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Rating by feature

  • Sound Quality

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

79%would recommend to a friend

Customers are saying

Customers are positive about the sound quality, comfort, Bluetooth connectivity, charging case, lightweight design, and range of the BackBeat GO 2 Wireless Earbud Headphones. However, customers are negative about the battery life and fit of the earbuds. Some customers feel the volume capability and bass are lacking. Overall, the headphones have a mix of positive and negative feedback regarding different features.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 886 reviews
  • Pros mentioned:
    Charging case, Sound quality

    Rated 5 out of 5 stars

    Great sound quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a pair of these before but I lost them. I knew I would just buy a new pair of the same buds because I was so completely satisfied with them. I love the sound quality and the convenience of the charging case. I would highly recommend them and I think they are a great deal for the price.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great hands-free device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well with good sound quality. I wish the charge lasted longer.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    Great headset.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light weight but great sound. Easy to connect to my phone and tablet. I got caught in a thunderstorm while wearing these. No loss of sound quality or connection. Wiped them off and it was like they never got soaked. My wife called while was usung them and she didn't know I was on Bluetooth.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great Bluetooth headphones for the price!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been very pleased with these headphones! The price for just the headphones was $79.99 however I purchased the combo set which included a rechargeable case for an extra $20. The only downfall this product has is the three or so hour battery life. That's why the included rechargeable case is a great benefit to allow you to charge on the go in between uses. I thought the sound was great for a Bluetooth headset and have used it daily since I purchased it. I would definitely recommend it to anyone who wants good quality reasonably priced wireless headphones and is not looking for ones that require several hours of use between charges. It's even hard to tell the difference between my expensive beats wired headphones. I would definitely recommend this product and actually already have recommended them to my friends and family!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Good earphones for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After looking for affordable earphones for quite a long time, I found these. I wanted wireless/bluetooth that way I could use them comfortably when running and working out. They sound really good, and even better they stay in your ears well. They're are three different pod sizes: small, medium, and large. Although they appear to be bigger than the usual earphone, they feel lightweight and hardly notice them when running. The only downside to these is the battery life. They do not last for more than 3-3.5 hours max. So plan to charge them daily if you're going to use them often. Also, as you run, although the volume keys are very lightweight, that little weight does tend to offside the cord to the right of your shoulders. All that said, I still like them, and for the price, you just can't beat them.

    I would recommend this to a friend
  • Pros mentioned:
    Charging case, Sound quality

    Rated 4 out of 5 stars

    great headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the charger case, very convenient. Good quality sound too.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Bass, Fit

    Rated 4 out of 5 stars

    Sounds good the bass needs helpay.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall good sound but missing that deep bass use them to run for the most part they stay put although I do find myself pushing on them to keep in place on super sweaty runs.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    Can't live without

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Convenience is everything when it comes to on the go headphones. As a recording engineer sound quality is very important and that's why this product lost a star. In comparison to my studio headphones the quality is not there but that's to be expected. For my workouts though the quality and convenience and durability are fantastic.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    Upgraded from 1st gen, couldn't be happier

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So first off, for anyone who critiques the sound quality or the bass level, they haven't gotten the proper fit. With the wrong size earpiece, you won't hear any bass. It needs a good seal. Once you get the right fit, you'll be impressed. I love the sound quality, they're absolutely perfect for the gym. Bluetooth headphones are the way to go, and these are especially lightweight and comfortable. Plus I love the voice features (telling you battery level, connection status) that were added in the 2nd generation. The charging case is probably the coolest thing I've ever seen with a pair of headphones. It's a really nice case, for one, but it has a huge battery inside that lets you recharge your headphones multiple times without ever removing them from your gym bag. Such a great innovation. Very happy with these, and they're a great value for the price. Definitely get the model with the charging case; it's only $20 more and is really handy (especially since my last pair stopped holding a charge -- the case could have saved me!). Side note: get the protection plan with these! It's cheap and allowed me to return my original Backbeat Go headphones when they stopped holding a charge after a year. I upgraded to these AND got a $20 gift card for the difference (these were on sale)! Sweet deal.

    I would recommend this to a friend
  • Pros mentioned:
    Charging case, Sound quality

    Rated 5 out of 5 stars

    They are the best things ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They have excellent sound quality. They stay in your ears no matter what you are doing. The carrying case has built in back up charge. Which is awesome when not by power supply you can do a quick 20 min charge and get 2 hrs of use from that. Totally recommend to buy.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Battery life, Fit

    Rated 4 out of 5 stars

    good sound but

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product has good sound and works well. No issues connecting to my device via Bluetooth. Battery life is fairly short. I get about 3 1.5 hour workouts per charge. More earbud size options would be nice as well.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Fit

    Rated 3 out of 5 stars

    Great sound, won't stay in ears

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound and build quality on these is great, but I can't get them to stay in my ears. Even just doing yardwork around the house causes them to slip out. I've tried all three earbud sizes, and fooling with the stabilizer, but no luck.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Charging case

    Rated 4 out of 5 stars

    Awesome!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones if you don't want to spend the money for beats! LOVE the charging carrying case! Got these for my boyfriend who loses everything and they are still with us! Larger than I thought in the ear but he says that they don't bother him one bit!

    I would recommend this to a friend
    • Brand response from PlantronicsRepresentative
      Posted .

      Thank you for compliment and recommendation. We appreciate it. We hope BackBeat Go 2 headset will stick with your active boyfriend for a long while. Plantronics

  • Pros mentioned:
    Comfort, Sound quality, Weight

    Rated 4 out of 5 stars

    Was easy to set up and sound great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The GO 2 Bluetooth earbuds was more than what I expective , they were easy set up and connect to my I phone with no problems. The backbeat GO 2 are light weight , very comfortable to wear and sound great

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Fit

    Rated 3 out of 5 stars

    The sound rocked but they fall out!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes, the sound was amazing. Crisp and clear with nice hum of bass. However, barely twist your head and plop, they fall out. LOVE the included charger though! You just don't see that anywhere and it's such a handy feature!

    I would recommend this to a friend
  • Pros mentioned:
    Charging case, Sound quality

    Rated 5 out of 5 stars

    Great everyday Bluetooth for work, gym, casual use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought my second pair after my first one which is used for 3 years stopped working. The style is minimalistic and the charging caring case is useful. Great but and you won't be disappointed by sound quality. Not bulky and easy to pair.

    I would recommend this to a friend
  • Pros mentioned:
    Charging case, Sound quality

    Rated 5 out of 5 stars

    Nice sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These sound great! I love the charging case to extend the charges. At first I thought it was odd that the charge port on the headphones were not a standard micro USB port, but it made sense to charge the headphones and case together.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great all round set !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These pair easily to any one of my devices. They cancel out a great deal of noise. I typically use these while mowing the lawn, vacuuming the house, & sometimes in my wood shop. The quality of sound could be a bit better.........but for the Deal of the Day price, I'm not complaining at all

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Nice change from wired earpods

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the Apple EarPods. I think they are great and have wonderful clarity for both calls and music. However, they are not great for running because of the cords. These are great. Sound is awesome and the benefit of not having cords hanging down while running or working out is fantastic

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    works as it should

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these because the headphone jack on my phone does not work but I like to listen to music without disturbing others. The headphones work great and are easy to operate and get paired with your device. The sound quality is plenty acceptable and I would compare it to midrange corded headphones. The only problem I have is that the battery only lasts two and a half or three hours. The case can charge it enough for another hour of play in only twenty minutes though so it's not the end of the world. Overall I'm satisfied with the purchase. I'll also add that the wires between the earbud parts doesn't make a lot of noise in your ear add you move which is nice

    I would recommend this to a friend
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