Customer Ratings & Reviews
- Model:
- 203622-63
- SKU:
- 4385015
Rating by feature
- Sound Quality
Rating 4.4 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.3 out of 5 stars
Customers are saying
Customers have good things to say about the Explorer 505 Bluetooth Headset's sound quality, ease of use, and battery life. Many appreciate its comfortable fit and lightweight design, along with the Bluetooth functionality and affordable price. However, some users experienced issues with the maximum volume level and occasional connection problems. The headset's range and talk time also received positive feedback.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Ease of use
Good for a beginner
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headset is easy to use, good for overall use. Easy to charge
I would recommend this to a friend - Cons mentioned:Volume
Doesn't last long
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After using numerous times, had to replace with this new one. Volume was going down.
I would recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi! Thank you for your honest review. We are sorry to hear you've had trouble with your Explorer 505. If you are experiencing acoustic issues you might want to try resetting the Bluetooth connection: Delete the headset completely from your cell phone's list of paired devices. Power your phone completely OFF, then power it back on. This resets the Bluetooth stack in the Bluetooth Software on the phone. If the issue continues after doing this your unit would need to be replaced. Please note your headset does include a limited warranty. For more details regarding the warranty please contact our Customer Care Team at: https://www.plantronics.com/us/en/support/contact
- Cons mentioned:Volume
Works fine when talking. But needs volume
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No volume when seri talking. No ear clip as salesman told me. Only inner ear plug.
No, I would not recommend this to a friend This one works
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return a different brand twice. One didn't work at all and second one people kept telling me they couldn't hear me. Went back to Plantronics and it is working fine. Only replaced old one because it went through washer
I would recommend this to a friendMediocre
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasts about as long as the warranty period. Does not cancel noise and I have people tell me all the time they can hear background noises. Function is mediocre and is a value at the discounted price point but has no wow factor and doesn’t last long (I use daily, all day long so occasional use may extend its life???). Gets the job done but not overly impressed.
I would recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi! Thank you for your review on our Explorer 500 headset, however, we are sorry to hear about your experience. Please note that our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. If you are experiencing some audio issues with the microphone, you may want to try resetting the Bluetooth connection with your mobile. 1) Unpair the headset from your mobile phone by accessing your Bluetooth settings. 2) Power off your mobile phone for 2 minutes and turn it back on. 3) Re-pair the headset by pressing and holding down the call control button until you see the LED flashing red and blue. 4) Access to your Bluetooth settings and select "PLT_E500". Once successfully paired, you will hear "pairing successful" and the LED on your headset will stop flashing red and blue. We also recommend testing the headset with a different mobile to isolate the issue. If for some reason you still encounter the same issue, then it means the headset has an actual problem and it is best to replace it. Remember this unit counts with a limited warranty since the first day of purchase, and if you need a replacement you can click on the following link for further instructions: https://bit.ly/2N637EC. Please note the life span of the product depends on the usage but on many cases they last for way past their warranty period. Please don't hesitate to contact our Customer Care Team at https://www.plantronics.com/us/en/support/contact if you require assistance.
Good quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works good. Like the fact that the particular ringtones for individuals come through on the headset instead of just a generic ring.
I would recommend this to a friendWhadda ya want for a bluetooth?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My Plantronic head set for my android phone does what i want. I can hear my conversations and it fits comfortably on my ear.
I would recommend this to a friend- Pros mentioned:Sound quality
I rate this a three
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Voices come through good. The ear piece is not a good fit. It seem to large for the ear
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review and feedback on our Explorer 505, we will forward your feedback to our team for future consideration when developing new products and accessories. Please don't hesitate to contact our customer care group at www.plantronics.com/support if you require assistance!
No Voice Commands
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This blue tooth was of good quality but doesn't respond to voice commands. I returned it in favor of another model.
I would recommend this to a friendGood product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Better than other brands that I've tried, like it. One thing that I would like to have is a green light to notify when it is charged.
I would recommend this to a friendGreat headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this to replace another Plantronics headset. I bought this based on the previous one and the over-ear hook is removable. It works great and setup was a breeze.
I would recommend this to a friend- Cons mentioned:Connection
Reset
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Constantly resetting the piece. Doesn’t always recognize new calls. Doesn’t connect when I tell it to make phone call. I shut ear piece down when charging. I always turn off my iPhone 11 when charging. Aggravating! Ear piece I had prior to this never caused me these problems!
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi Beth and thank you for sharing your honest feedback on our Explorer 505; However, we're deeply sorry to hear about your experience. There are a couple of procedures you could try to fix connectivity issues. One is to reset the Network settings from your iPhone as well as resetting the Bluetooth connection between your earpiece and your phone. To do so: Delete the headset from your cell phone’s list of paired devices. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone. Lastly, re-pair the unit with your phone. Testing your earpiece with a different phone is also ideal to isolate the cause of the issue. If you still get the same results, even after performing the previous steps, then the unit might have an actual problem. This model counts with a one-year limited warranty. We thank you for bringing this to our attention. If you require further assistance, please don't hesitate to contact our Customer Care Team at: 1-888-363-0726.
Connects with Vocera
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I work in a hospital and use Vocera. The headset that come with the Vocera are too big for my ears and hurt after only a few hours of wear. This Bluetooth piece pairs seemlessly and is comfortable all day!
I would recommend this to a friendGood unit but sometimes not clear
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unit usually works flawlessly but sometimes, it gets jumbled. disconnect and reconnect usually fixes this. Battery life could be better.
No, I would not recommend this to a friendBluetooth
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The ear piece has nice features. Only problem my mom had with it was echo sounds. But other than that great.
I would recommend this to a friendVery Affordable!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very affordable! I go through these a lot. This one works fine and is cheaper than most.
I would recommend this to a friendNice little bluetooth headset.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife had one of these and lost it. She loved it so much, she had me get her another one right away.
I would recommend this to a friendthe Best Bluetooth
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have tried several brands of Bluetooth and always come back to Plantronics. (I have a propensity of losing these little devils.) At this point I go straight to Plantronics 500 series when I replace.
I would recommend this to a friendWorks Well
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works Well so far. I bought it for my wife for Christmas and she has been only using it a week now. She is very critical of electronic devices when they don't work so I would expect to hear complaints if there were any by now.
I would recommend this to a friendGood product for talking hands free
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This would have received 5 stars except for the fact that it has to be charged every day. It serves the purpose for what I need.
I would recommend this to a friend