Customer Ratings & Reviews

That may be an issue with the headset or with the connection between the headset and phone. You might want to try resetting the Bluetooth connection between your phone and headset to see if that helps the issue. To do so,

1. Delete the headset from your cell phone's list of paired devices.
2. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone.
3. Re-pair the headset with your phone. and test.

If the issue is the same we can replace that device. You can use the following url to view our replacement steps.
http://www.plantronics.com/us/support/kb/detail.jsp?vfurl=/articles/en_US/Warranty/RN9669&retURL=%2Fapex%2FknowledgeSearch®ion=us&p=&c=All&k=replacement&t=All&lang=en_US&popup=false&c=All

Thank you for your honest review on our Explorer 505, the ability to switch media or call audio depends on the device your headset is connected to, not on the headset or the Bluetooth device itself. As long as your headset is powered on and within range your phone should allow you to select it as the active call audio source.

Please don't hesitate to contact our customer care group at www.plantronics.com/support if you require assistance with your unit.

Hello and thank you for your honest review on our Explorer 500 headset, however, we are sorry to hear about your experience. While we thrive for our headset to fit everyone, we understand that one size doesn't fit all. With this in mind we include 3 different eartip sizes for a better fit. However, we do know that one size may not fit all and if you find the product too uncomfortable for normal use we strongly recommend that you consider using a headset with a different wearing style. We will forward your comments and feedback to our team for future consideration when developing new products and accessories. Please don't hesitate to contact our Customer Care Team at https://www.plantronics.com/us/en/support/contact if you require assistance.

Thank you for your honest review on our Explorer 505 Bluetooth headset.

Please try increasing your phone and headset volumes while you're on a call and using your headset: most phones have separate volume controls for media, calls and notifications so increasing the volume when not on a call might not help.

We will forward your feedback to our product managers for consideration when developing new devices, please feel free to contact us at www.plantronics.com/support if you have any questions or require assistance with your headset.

Hello! We are sorry to hear the headset is not working for you, please contact Plantronics Customer Care at 855-765-7878 to see how we can help you.

Hello, thank you for your honest review of our Explorer 505, we are sorry to hear about your experience with your unit. We will relay your comments to our team so they can be considered in future development. If you require any assistance, please do not hesitate in contacting our Customer Support group at http://www.plantronics.com/us/support/contact/

Hello and thank you for your honest review on our Explorer 505. If your unit is not holding the charge, please try using a different micro-USB cable and A/C adapter to isolate the cause of the issue. If needed, here are some tips on how to extend the battery life of our products: https://goo.gl/Adhan8. We're sorry to hear you were not able to find a secure fit. Please try testing with other size of ear tips. The Explorer 505 comes with a Medium size ear tip. Here are the part numbers for other sizes: Small 201955-01 / Large 201955-03. You might also want to try using the optional ear loop for a more comfortable and secure fit. Please note this model is not recommended for sports or physical activities. You might want to see our products designed for sports: https://www.plantronics.com/us/en/category/sport-headphones. Feel free to contact our Customer Care Team at: 1-855-765-7878 if you have other questions!

Thank you for your honest review on our Explorer 505. We thank you for your comments. We will forward this to our team and take it as a consideration in the future. Feel free to contact our Customer Care Team at: 1-855-765-7878 if you have any questions!

That may be an issue with the headset or with the connection between the headset and phone. You might want to try resetting the Bluetooth connection between your phone and headset to see if that helps the issue. To do so, 1. Delete the headset from your cell phone's list of paired devices. 2. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone. 3. Re-pair the headset with your phone. and test. If the issue is the same we can replace that device. You can use the following url to view our replacement steps. http://www.plantronics.com/us/support/kb/detail.jsp?vfurl=/articles/en_US/Warranty/RN9669&retURL=%2Fapex%2FknowledgeSearch®ion=us&p=&c=All&k=replacement&t=All&lang=en_US&popup=false&c=All

Thank you for your honest review on our Explorer 505 headset.

When we design a specific headset we aim to accommodate around 80-90% of different ear shapes and sizes but unfortunately one size doesn't fit all. If the headset is uncomfortable to wear, we recommend that you try adjusting the angle of the small ear gel "hook" so that it touches another part of your ear or that you try wearing the headset on your other ear. In case it still feels uncomfortable, you might want to try a small eartip to see if it works better for you: http://www.plantronics.com/us/product/spare-ear-gel-kit?skuId=sku6790042

We will also forward this feedback to our product managers for them to consider when designing future products.

Thank you for your honest review on our Explorer 505 Bluetooth headset.

Poor audio quality or low range may be an issue with the headset or with the connection between the headset and phone. You might want to try resetting the Bluetooth connection between your phone and headset to see if that helps the issue.To do so:
1. Delete the headset from your cell phone's list of paired devices.
2. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone.
3. Re-pair the headset with your phone and test. If the issue is the same we recommend testing the device with another phone to determine if it's on the phone or headset. If the issue persists even on a different phone we can replace that device, it comes with a 1 year warranty from the date of purchase. You can use the following URL to view our replacement steps: http://www.plantronics.com/us/support/kb/detail.jsp?vfurl=/articles/en_US/Warranty/RN9669&retURL=%2Fapex%2FknowledgeSearch®ion=us&p=&c=All&k=replacement&t=All&lang=en_US&popup=false&c=All

Hello and thank you for your honest review! We are sorry to hear about your experience with the Explorer 505 headset. The Explorer 505 can work with Siri, simply make sure Siri is correctly set up on your phone, press and hold the headset's call button for 2 seconds and let go, Siri will engage and you can speak your command. If you continue to experience difficulties, please don't hesitate to contact Plantronics Customer Care at 855-765-7878, additionally, you have a 1 year warranty from the purchase date, if needed.

Thank you for your honest review on our Explorer 505, we will forward your feedback to our team for future consideration when developing new products and accessories. In order to get the maximum volume level be sure to increase the call volume from the headset itself but also from your phone while you're on a call, as most devices have separate volume controls for calls, media and notifications. Please don't hesitate to contact our customer care group at www.plantronics.com/support if you require assistance!