Customer Ratings & Reviews
- Model:
- 203622-63
- SKU:
- 4385015
Rating by feature
- Sound Quality
Rating 4.4 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.3 out of 5 stars
Customers are saying
Customers have good things to say about the Explorer 505 Bluetooth Headset's sound quality, ease of use, and battery life. Many appreciate its comfortable fit and lightweight design, along with the Bluetooth functionality and affordable price. However, some users experienced issues with the maximum volume level and occasional connection problems. The headset's range and talk time also received positive feedback.
This summary was generated by AI based on customer reviews.
Good but doesnt allow Clarity with iphone 6plus
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good but doesnt allow Clarity with iPhone 6plus. Also doesnt stay charged long
I would recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review.
Our Explorer 500/505 has up to 7 hours of talk time with a full charge. If you are not getting this kind of battery life or you think there might be a problem with your unit we will be glad to help you at www.plantronics.com/support
Average Battery
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No Caller I.D. Average Battery Not the best Charging unit.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi! Thank you for taking the time to share your feedback on our Explorer 505 headset, however we are sorry to hear about your experience. This model of headset doesn't count with the Caller ID feature. If you are experiencing some issues charging the headset you may want to try using a different micro USB cable to see if there is an improvement. You may also want to test charging the headset directly into a wall charger. If you are looking for a recommendation or need further assistance please don't hesitate to contact our Customer Care Team at 800-985-9815 .
Bluetooth starter
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For the few months with using the product, so far it's all good.
I would recommend this to a friendNot what we thought
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returned it for a Voyager. More features and worth the money
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi! Thank you for your honest review. We are glad that you found the Voyager Series more equipped than the Explorer 500 headset. Please don't hesitate to contact our Customer Care Team at https://www.plantronics.com/us/en/support/contact if you require assistance.
Decent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like the product but the ear support tends to be uncomfortable.
I would recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review on our Explorer 505, we will forward your feedback to our team for future consideration when developing new products and accessories. Please don't hesitate to contact us at www.plantronics.com/support if you have any questions!
- Cons mentioned:Volume
Returned item
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The volume was really bad, every time I used it, it went to low and I could not hear. I would turn it up but it would not stay there and had to keep trying to turn it up app the time. Also not very comfortable in the ear.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for taking the time to share your experience with your Explorer 505. We're sorry to hear you've had trouble with your unit. The volume level should remain in place until the volume buttons on the handset and the cellphone are pressed. You might want to try resetting the Bluetooth connection between your phone and headset. To do so: https://goo.gl/vaP1jq. This product has a one-year warranty from date of purchase. We're sorry to hear you didn't find your earpiece comfortable to wear. Please note the ear gel can be changed for a different size (Small/Large) than medium size. The optional ear loop clip is also a good option to provide a better and more secure fit. Please contact our Customer Care Team at: https://www.plantronics.com/us/en/support/contact if you would like further assistance on this.
PLANTRONICS HAS STEPPED ON THEIR OWN FOOT
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Previous model I had was fabulous!! Dropped on the floor and it still had a good, long service life. NOT THIS ONE!! Sound is okay, not wonderful. Controls on device are difficult. Everyone I speak with COMPLAINS BITTERLY ABOUT BACKGROUND NOISE BEING INTOLERABLE. The replacement model for the 3200 Voyager I had previously has a huge thing that goes over the ear that is absolutely the worst imaginable. Coupled with eyeglasses, there is no way it could be worn unless a person had elephant ears. Plantronics has stepped on their own foot!!! GET BETTER DESIGN!!!! Do NOT recommend.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi Charlie and thank you for sharing your honest review on our Explorer 505. We're sorry this has been your experience. As all of our products, this model is one of our best engineered headsets to deliver superior sound. There are a couple of things you could try to troubleshoot audio issues. Please reset the BT connection. To do so: https://bit.ly/2OOMfnw. To re-pair make sure you set it in pair mode by pressing and holding the call button for 6-8 seconds until LED flashes red and blue repeatedly. Also, please reset the Network settings on your phone. Lastly, testing the earpiece with a different cell phone model and while it is paired with a single device, is ideal to determine the cause of the issue. Please note this model counts with a one-year warranty in case the issue persists. We're sorry to hear you're dissatisfied with the design of some products, these headsets are designed to fit the vast majority of ear shapes and sizes; however, we do know that one size may not fit all and if you find the product too uncomfortable for normal use we strongly recommend that you consider using a headset with a different wearing style. If you have any questions, feel free to contact our Customer Care Team at: 1 888 248 4143 or 1 916 928 7561
OK, not that easy to get familiar with
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.OK. Rather expensive. not that easy to get used to.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello and thank you for your review on our Explorer 500 headset, however, we are sorry to hear about your experience. Please note that our intention is to provide the highest quality products to our customers and we thank you for bringing this to our attention. Here is the User Guide for the Explorer 500 in case you would like to get more familiarized with the buttons and what they do: https://bit.ly/2XF1Hpp. Please don't hesitate to contact our Customer Care Team at https://www.plantronics.com/us/en/support/contact if you require assistance.
No good for heavy talker
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product doesn't have good volumen sound only 6 hours talk
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi Victor! Thank you for your honest review. We are sorry to hear you had a bad experience with your Explorer 505. If the volume sound is not working correctly we recommend you to do the following procedure: Go to settings>bluetooth on your phone, Select the icon next to PLT_E505 and unpair your earpiece. Power OFF your phone for 30 seconds then turn it back On. If this doesn't work, please note your unit has a 1 year warranty from date of purchase. You will be able to find the instructions on the following link: https://www.plantronics.com/us/en/support/knowledge-base/kb-article-page?type=Warranty__kav&lang=en_US&urlName=SF23248 or if you require more technical assistance our customer care group is available at: www.plantronics.com/support
Not that great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This earpiece has no range and poor sound quality. Not their best product .
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .The 505 should have a range of 10 to 33 feet in direct line of sight. If its not reaching that range it may be an issue with the headset or with the connection between the headset and phone. You might want to try resetting the Bluetooth connection between your phone and headset to see if that helps the issue. To do so,
1. Delete the headset from your cell phone's list of paired devices.
2. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone.
3. Re-pair the headset with your phone. and test.
If the range and quality are still poor, we can try replacing that device. It has a 1 year warranty from the date of purchase. You can use the following url to view our replacement steps.
http://www.plantronics.com/us/support/kb/detail.jsp?vfurl=/articles/en_US/Warranty/RN9669&retURL=%2Fapex%2FknowledgeSearch®ion=us&p=&c=All&k=replacement&t=All&lang=en_US&popup=false&c=All
Bluetooth
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not a good item. Quality is not good. Not good to buy
I would recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review on our Explorer 505 Headset. We're sorry to hear our product did not meet your expectations. If you experienced any technical difficulties, please don't hesitate to contact our Customer Care Team at: https://www.plantronics.com/us/en/support/contact and hopefully they'll solve the issue. Thank you for your comments, we will forward them to our team for review and as a future consideration.
Love the style
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't like the way you had to charge the earpiece
I would recommend this to a friendBrand response from PlantronicsRepresentative
Posted .H! Thank you for your honest review on our headset, however, we are sorry to hear that. The majority of our Bluetooth headsets charges using the micro USB cable. In any case, we will forward your comments and feedback to our team for future consideration when developing new accessories. Please don't hesitate to contact our Customer Care Team at 800-985-9815 if you require assistance.
Trouble staying connected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It has a problem staying connected. Constantly cutting in and out.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review on our Explorer 505, we are sorry to hear you're experiencing trouble with your unit.
In order to troubleshoot connectivity or audio issues you might want to try resetting the Bluetooth connection between your phone and headset to see if that helps the issue. To do so:
1. Delete the headset from your cell phone's list of paired devices.
2. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone.
3. Re-pair the headset with your phone. If this does not fix your issue, we suggest pairing the headset to another cell phone as a test.
If the issue is not present on the second phone, then the problem may be with the first phone, rather than the headset. If the issue exists on the second phone as well, you will need to replace the headset. Please don't hesitate to contact our customer care group at www.plantronics.com/support if you require assistance.
Bluetooth
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not as good as previous model. Doesn’t hold charge.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello, the Explorer 505 should provide up to 7 hours of talk time. If the headset is not holding a charge please try the following: 1) Drain the battery. 2) Fully charge using a different USB cable. 3) Test. If the issue continues, please don't hesitate to contact Plantronics Customer Care at 855-765-7878. The headset comes with a 1 year warranty, we will be happy to assist you.
uncomfortable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very uncomfortable. It’s placement makes my ear hurt .
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review on our Explorer 505 Headset. We're very sorry to hear you didn't find a comfortable fit. Please be sure to try other sizes of ear gels (Small and Large) and the optional ear loop to find a more comfortable and secure fit. Our headsets are designed to fit the vast majority of ear shapes and sizes; however, we do know that one size may not fit all and if you find the product too uncomfortable for normal use we strongly recommend that you consider using a headset with a different wearing style. If you would like to have further information related to ear gels, please contact our Customer Care Team at: https://www.plantronics.com/us/en/support/contact
It’s ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like PTL Legend it’s much better than the Explorer 505
No, I would not recommend this to a friendGood to go
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really like this earpiece. Hard to keep on at time but still good.
I would recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review!
If you're having trouble keeping the headset on we recommend that you try adjusting the ear tip hook's angle in your ear or that you try it on your other ear to see if it fits better.
Good for beginners
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You can here well but need better noise cancellations
I would recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for taking the time to share your feedback on our Explorer 505 Headset. We will forward your comments to our team for consideration. Feel free to contact our Customer Care Team at: https://www.plantronics.com/us/en/support/contact if you have any questions!
Junk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everyone I talk to says it sounds like crxp, had to buy a different one.
No, I would not recommend this to a friendDoes not fit very well. I cannot hearincoming
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My previous headset cost less and worked much better.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi! Thank you for your honest review on our Explorer 505 Headset. We're sorry to hear you weren't able to find a comfortable fit. Please be sure to try wearing your headset on either ear and also trying different ear gel sizes (S,M,L) in order to find the most secure fit and comfortable fit. If you are experiencing any audio issues, you might want to try resetting the connection between your phone and headset. To do so: https://goo.gl/V9VXw7 To re-pair, please make sure your earpiece is in pairing mode: Press and hold call button until LED blinks red and blue repeatedly. If you believe this is a technical issue, please note this unit does have a one-year warranty from date of purchase. In case you are unable to replace it with your vendor, on the following link you will find detailed instructions on how to submit a claim and request a replacement: https://goo.gl/HjDQGT. Please don't hesitate to contact our Customer Care Team at: https://www.plantronics.com/us/en/support/contact if you require further assistance