Customer Ratings & Reviews
- Model:
- 203622-63
- SKU:
- 4385015
Rating by feature
- Sound Quality
Rating 4.4 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.3 out of 5 stars
Customers are saying
Customers have good things to say about the Explorer 505 Bluetooth Headset's sound quality, ease of use, and battery life. Many appreciate its comfortable fit and lightweight design, along with the Bluetooth functionality and affordable price. However, some users experienced issues with the maximum volume level and occasional connection problems. The headset's range and talk time also received positive feedback.
This summary was generated by AI based on customer reviews.
Lacking in quality
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've sort of given up on using this. I just have too many people tell me on calls that they hear too much background noise.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for taking the time to share your feedback on our Explorer 505; However, we're deeply sorry to hear about your experience. Please rest assured that we take the quality of our products very seriously, and scenarios like these are very unlikely.This model features a noise cancelling microphone to reduce background noises. To troubleshoot your unit, please reset the Bluetooth connection between your cell phone and the earpiece. To do so: https://bit.ly/2OOMfnw. Also, please reset the Network settings from your phone. Lastly, in case you get the same issue, testing the earpiece with a different phone and while it is connected to a single Bluetooth device, is ideal to isolate the cause of the issue. Please note this model counts with a one-year limited warranty. If you require further assistance, please contact our Customer Care Team at: 1-888-363-0726.
Horrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unable to hear the other person on phone, you got to make sure you do not have a radio, tv or in a crowd of people. Just waste of money.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello and thank you for sharing your feedback on our Explorer 505; However, we're sorry to hear you've had trouble with your unit. If you are unable to hear the other end and you have already increased the volume on both the earpiece and your phone, please try resetting the Bluetooth connection. To do so: Delete the headset from your cell phone’s list of paired devices. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone. Lastly Re-pair the headset with your phone. Please note this unit comes with a one-year warranty from date of purchase. We thank you for bringing this to our attention. We will forward your comments to our team for review and consideration. If you require further assistance, please don't hesitate to contact our Customer Care Team at: 855-765-7878 if you require further assistance.
To much background noise.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is ok, but the microphone pick up is awful for the person you hav called.
No, I would not recommend this to a friendOther Plantonics Better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality not as good as other Plantronics for the same price. I"m keeping for a back up but have purchased a different blue tooth with much better sound.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review on our Explorer 505, we will forward your feedback to our team for future consideration when developing new products and accessories. Please don't hesitate to contact our customer care group at www.plantronics.com/support if you require assistance!
Problems with charge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Simple to set up and use. But the charging end became loose in a short time and the device wouldn't charge
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi Liz and thank you for your honest review on our Explorer 505. Please rest assured that we take the quality of our products very seriously, and scenarios like these are very unlikely and we thank you for bringing this to our attention. Please note this model counts with a one-year manufacturer's warranty as long as it is purchased as brand new in its original packaging through any of our authorized retailers. If you require further assistance, please don't hesitate to contact our Customer Care Team at: 1-888-363-0726.
Comfort was alright
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Comfort was alright but call quality was well below standard. Said it was noise canceling and every call I had all they could hear was the background noise
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review on our Explorer 505, we are sorry to hear you're experiencing trouble with your unit.
In order to troubleshoot connectivity or audio issues you might want to try resetting the Bluetooth connection between your phone and headset to see if that helps the issue. To do so:
1. Delete the headset from your cell phone's list of paired devices.
2. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone.
3. Re-pair the headset with your phone. If this does not fix your issue, we suggest pairing the headset to another cell phone as a test.
If the issue is not present on the second phone, then the problem may be with the first phone, rather than the headset. If the issue exists on the second phone as well, you will need to replace the headset. Please don't hesitate to contact our customer care group at www.plantronics.com/support if you require assistance.
Not For Listening with music or videos
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did not have any problems with phone calls, but when I played my music or videos through the bluetooth it skipped alot. I promptly returned the item.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .We will forward your feedback to our product manager for consideration when developing new devices, please don't hesitate to contact us at www.plantronics.com/support if you have any questions or issues regarding our products.
Disappointed again
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed that my work computer wouldn’t recognize the Bluetooth adaptor that I purchased and therefore I couldn’t use it or the headset. We don’t go out much due to COVID and when I tried to return them I had to take a store credit. From now on I will order from Amazon.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi Kelly and thank you for sharing your honest review on our Explorer 505. This model is compatible with any cell phone or tablet that supports Bluetooth headsets; as for being able to pair it to a Bluetooth adaptor we would need to verify its setup. Please note we are unable to guarantee compatibility with third party accessories. If you're interested in using a Bluetooth headset with a PC, we recommend you to take a look at our UC line of products. On the following link, you can filter the list of products by selecting "PC" https://www.poly.com/us/en/products/headsets/office. We thank you for your comments. If you require further assistance, please contact our Customer Care Team at: 1-855-765-7878.
So So
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.does not stay in place - Motorola boom is a much better option for a blue tooth ear piece
No, I would not recommend this to a friend- Cons mentioned:Connection
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Uncomfortable, does not automatically connect and battery runs out quick ! returning it this weekend.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review on our Explorer 505. We are sorry for your experience, our customer care group is available any time at www.plantronics.com/support in order to assist you before returning your product.
Not too happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Bluetooth doesn’t have a charging cord. You have to plug into a computer to charge.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello! Thank you for reviewing our Explorer 505 headset, however, we are sorry to hear this product did not meet your expectations. If you want to charge the headset with an AC wall charger, it needs to have an output of 5.0V and 750mA. We intend to provide the highest quality products to our customers and we thank you for bringing this to our attention. We will forward your comments to our Product Development Team, as we appreciate feedback based on customer use to create the best possible products. Please don't hesitate to contact our Customer Care Team at 1-888-363-0726 if you require assistance.
Keep looking..
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The battery life is horrible along with the sound quality. I will be returning it.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi! Thank you for your honest review on our Explorer 505 headset, however, we are sorry to hear this product did not meet your expectations. We intend to provide the highest quality products to our customers and we thank you for bringing this to our attention. We will forward your comments to our Product Development Team, as we appreciate feedback based on customer use to create the best possible products. Please don't hesitate to contact our Customer Care Team at 1-888-363-0726 if you require assistance.
Good product Nuria not confomrt in the ear
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Last 2 ear I buy this product an include the master charger and more clips and now it's not coming, this is not god for customer
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review on our Explorer 505, this headset should include a charging cable, ear gel and ear loop but it doesn't include a wall charger. Please don't hesitate to contact our customer care group at www.plantronics.com/support if you require assistance!
not receiving the best audio on this bluetooth
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I receive a lot of complaints from callers; they are unable to hear me clearly. I will be returning it as soon as time permits.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review on our Explorer 505, we are sorry to hear you're experiencing trouble with your unit.
In order to troubleshoot connectivity or audio issues you might want to try resetting the Bluetooth connection between your phone and headset to see if that helps the issue. To do so:
1. Delete the headset from your cell phone's list of paired devices.
2. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone.
3. Re-pair the headset with your phone. If this does not fix your issue, we suggest pairing the headset to another cell phone as a test.
If the issue is not present on the second phone, then the problem may be with the first phone, rather than the headset. If the issue exists on the second phone as well, you will need to replace the headset. Please don't hesitate to contact our customer care group at www.plantronics.com/support if you require assistance.
problem item
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Every since I purchased this item, it has been nothing but a problem item. I returned it once, I need to return it for a second time but, I have been to busy working. I can't keep running back and forth to to the store trying to return this item. The blue tooth keep disconnecting from the phone. I have to keep connecting it back to the phone. Now, the material of the blue tooth is coming apart. Frustrated!!!!
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review on our Explorer 505, we are sorry to hear you're experiencing trouble with your unit.
In order to troubleshoot connectivity or audio issues you might want to try resetting the Bluetooth connection between your phone and headset to see if that helps the issue. To do so:
1. Delete the headset from your cell phone's list of paired devices.
2. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone.
3. Re-pair the headset with your phone. If this does not fix your issue, we suggest pairing the headset to another cell phone as a test.
If the issue is not present on the second phone, then the problem may be with the first phone, rather than the headset. If the issue exists on the second phone as well, you will need to replace the headset. Please don't hesitate to contact our customer care group at www.plantronics.com/support if you require assistance.
uncomfortable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ear piece was very uncomfortable. There was only one size ear piece included. Needs S, M and L to be user friendly
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review on our Explorer 505 Headset. We're sorry to hear you were not able to find a comfortable fit. The earpiece itself comes with a Medium Size ear gel but you can also try the Small and Large size. Part number: Small 201955-01, Large 201955-03. Hopefully these will provide you a more secure and comfortable fit. In any case, we will forward your comments to our team for consideration. Please contact our Customer Care Team at: https://www.plantronics.com/us/en/support/contact, we might be able to provide you a one time courtesy set of ear gels (small or large), depending on availability.
Didn't like it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Has no noise cancellation feature. Certainly didn't last the amount of hours for talk time it states even after a full charge. Ughhhh
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .I'm sorry to hear that your talk time isn't lasting the up to 7 hours the headset should get. We can replace that headset if it isn't holding a full charge. You can use the following url to view our replacement steps.
http://www.plantronics.com/us/support/kb/detail.jsp?vfurl=/articles/en_US/Warranty/RN9669&retURL=%2Fapex%2FknowledgeSearch®ion=us&p=&c=All&k=replacement&t=All&lang=en_US&popup=false&c=All
Better have big ears.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ear piece was way too big that it made my ear sore. I had the previous model that was great. Returned this item two days later.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review on our Explorer 505 Bluetooth headset. We are very sorry for your experience. Our customer care group is available any time to address any questions or issues before returning your headset to the place of purchase.
We will forward your feedback to our product manager for consideration when developing new devices, please don't hesitate to contact us at www.plantronics.com/support if you have any questions or issues regarding our products.
Not Worth
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everyone I talk to while using this item, says there’s a feedback and echo.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi! Thank you for your review on our Explorer 505, however, we are sorry to hear about your experience. We intend to provide the highest quality products to our customers and we thank you for bringing this to our attention. If you are experiencing echo with your headset, we recommend lowering the volume, in some cases, if the headset volume is too high, the microphone might pick up the sound from the speaker creating an echo on the far end. You may also want to try resetting the Bluetooth connection with your mobile by unpairing and re-pairing the headset. Last but not least we always recommend testing the headset with a different mobile phone to see where the issue is coming from. If the same issue persists, then it could be an actual problem with the headset and it will be best to replace it. Remember this unit does have a limited warranty from the date of purchase and you can request a replacement directly through our official website. If you require further assistance, please don't hesitate to contact our Customer Care Team at 1-888-363-0726.
Not good for long term.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My headphones are already having problems after just 6 months. I don't recommend these.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review on our Explorer 505; However, we're sorry to hear you've had trouble with it. To isolate the cause of the issue, we strongly suggest you to contact our Customer Care Team at: 1-888-363-0726 as your technical issues might be solved through simple troubleshooting steps. The life span of the product depends on the usage but on many cases they last for way past their warranty period. In any case we thank you for your feedback. We will forward your comments to our team for review and consideration. Please don't hesitate to contact us if you require assistance.