Customer Ratings & Reviews

Thank you for your honest review on our Explorer 505 Headset. We're sorry hear you were not able to find a comfortable fit. We always suggest trying the other sizes of ear gels (Small & Large) in case the pre-installed ear gel doesn't fit (Medium). You might also want to try the optional ear loop to have better comfort and security. If you're having audio issues, please try resetting the Bluetooth connection. To do so: https://goo.gl/KbEJMa. As you may know this product has a one year warranty from date of purchase. Feel free to contact our Customer Care Team at: https://www.plantronics.com/us/en/support/contact if you have any questions!

When we design a specific headset we aim to accommodate around 80-90% of different ear shapes and sizes but unfortunately one size doesn't fit all. If the headset is uncomfortable to wear, feels loose in your ear or just seems like it'll fall regardless of the eartip size you are using we do recommend trying a headset with a different wearing style.

We will also forward this feedback to our product managers for consideration when designing future products.

Hi! Thank you for your honest review on our Explorer 505 headset, however we are sorry to hear you were not able to find a comfortable fit. Please note there are other sizes of ear tips available that might help you to find a more secure fit. You should be able to find them with the following part numbers: PN; 201955-01 Small and 201955-03 Large. Your earpiece includes a Medium size ear tip. You might also want to try using the optional ear loop which should help the earpiece to stay in place. Thank you for your comments, we will take them into consideration when developing new products. Feel free to contact our Customer Care Team at: https://www.plantronics.com/us/en/support/contact if you have any questions!

Hi Jenny and thank you for your honest review on our Explorer 505; However, we're sorry to hear you were not able to find a comfortable fit. These headsets are designed to fit the vast majority of ear shapes and sizes. We do offer different sizes of ear gels and you should be able to find a set with the following part number: 201777-03; however, we do know that one size may not fit all and if you find the product too uncomfortable for normal use we strongly recommend that you consider using a headset with a different wearing style. The life span of the product depends on the usage but on many cases they last for way past their warranty period. Please note this model comest with a one-year limited warranty. We have shared your comments with our Product Development Team for review and consideration. If you require further assistance, please don't hesitate to contact our Customer Care Team at: 1-888-363-0726

Thank you for your honest review on our Explorer 505 Headset. We're sorry to hear about your experience. Please note this product should give you approximately 7 hours of talk time. If you get less than 6 hours of talk time then please try using a different micro-USB cable and wall adapter. Here's a link with suggestions to improve the headset's battery: https://goo.gl/aBkt9m. We thank you for your feedback. We will forward your comments to our team for consideration. Feel free to contact our Customer Care Team at: https://www.plantronics.com/us/en/support/contact if you require further assistance!

Hello and thank you for your honest review! While we thrive for our headset to fit everyone, we understand that one size doesn't fit all. With this in mind we include 3 different eartip sizes for a better fit. If you are experiencing some audio issues you may want to reset the Bluetooth connection with your mobile. To do so: 1) Unpair the headset from your mobile phone by accessing your Bluetooth settings. 2) Power off your mobile phone for 2 minutes and turn it back on. 3) Re-pair the headset by pressing and holding down the call button until you see the LED flashing red and blue. 4) Access to your Bluetooth settings and select "PLT_E500". Our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention, if you would like technical assistance please contact us at www.plantronics.com/support

Thank you for your honest review on our Explorer 505 headset but we're sorry to hear about your experience. In order to increase the volume on the earpiece you need to tap the volume button located on the side, however to decrease the volume you'll need to press and hold the Volume button. Please note if you are using Android, the volume must be set to medium/high or audio will sound to low. If you have the same results, you might want to reset the Bluetooth connection. To do so: 1. Delete the headset from your cell phone’s list of paired devices. 2. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone. 3. Re-pair the headset with your phone.
We are sorry to hear you were not able to find a secure fit. You might want to try a different size of ear gel (Small or large) and using the earloop clip as well should definitely help you to find a better fit. These headsets are designed to fit the vast majority of ear shapes and sizes; however, we do know that one size may not fit all and if you find the product too uncomfortable for normal use we strongly recommend that you consider using a headset with a different wearing style. We will forward your comments to our team for consideration. In case you require assistance, please contact our Customer Care Group at: https://www.plantronics.com/us/en/support/contact

Thank you for your honest review on our Explorer 505; However, we're very sorry to hear you've had connectivity issues. To isolate the cause of the issue, reset the Network settings from your phone. You might also want to test the earpiece with a different phone, as it is ideal to determine the cause of the issue. If you're currently using an iPhone, then test it with an android and backwards. This helps to verify if the issue is related to an iOS/android update. In case you get the same results, please note this model counts with a one-year manufacturer's warranty. If you have any further questions, please don't hesitate to contact our Customer Care Team at: 1-855-765-7878.

Hello and thank you for your honest review! While we thrive for our headsets to fit everyone, we understand that one size doesn't fit all. The range will be up to 33 feet from your phone, this is with optimum conditions and a clear line of sight. Please don't hesitate to contact Plantronics Customer Care at 855-765-7878, we will be more than happy to send you some spare eartips for you to try on the Explorer 500!

Hi! Thank you for your honest review, however, we are very sorry to hear about your experience with the Explorer 505. Please don't hesitate to contact our Customer Care Team at https://www.plantronics.com/us/en/support/contact if you require assistance troubleshooting your headset and to provide you the replacement instructions if necessary.

Thank you for your honest review on our Explorer 500. We're sorry to hear you didn't find your earpiece loud enough. In order to increase the volume, please tap the volume button several times. Please note that Android phone must be set to medium/high or audio will sound too low. We thank you for bringing this to our attention. We will forward your comments to our team for consideration. Our Customer Care Team is available at: https://www.plantronics.com/us/en/support/contact if you have any questions!

Hi April and thank you for your honest review on our Explorer 505. We're sorry you were not satisfied with the product. The life span of the product depends on the usage but on the vast majority of cases they last for way past their warranty period. We would also like to share a few tips on how to extend the battery life of our products: https://goo.gl/V5xD4Q. As you may know, this model counts with a one-year limited warranty. We have forwarded your comments to our team for review and consideration. If you require further assistance, please don't hesitate to contact our Customer Care Team at: 1-888-363-0726.

Thank you for your honest review on our Explorer 505. We're sorry to hear about your experience. This product has a one-year limited warranty from date of purchase. Please don't hesitate to contact our Customer Care Team at https://www.plantronics.com/us/en/support/contact if you are experiencing any technical issues.

Thank you for sharing your honest review on our Explorer 505; Yet, we're very sorry to hear your unit broke. Please rest assured that we take the quality of our products very seriously, and scenarios like these are very unlikely. The life span of the product depends on the usage but on many cases they last for way past their warranty period. If you're having technical difficulties, please contact our Customer Care Team at: 1-888-363-0726 as we might be able to solve the issue through a few troubleshooting steps. If the unit broke physically without any induced damage, then please note this model counts with a one-year limited warranty. We will surely forward your comments to our team for review and consideration. Feel free to contact us if you have any further questions!

Thank you for your honest review on our Explorer 505! We are sorry for your experience with this unit and we will forward your comments and feedback to our team for future consideration, please don't hesitate to contact us at https://www.plantronics.com/us/en/support/contact if you require assistance!

Hello and thank you for your review on our Explorer 505 headset, however, we are sorry to hear you were not able to find a comfortable fit. Please be sure to try wearing your headset on either ear and also trying all of the included ear gel sizes in order to find the most secure and comfortable fit. These headsets are designed to fit the vast majority of ear shapes and sizes; however, we do know that one size may not fit all and if you find the product too uncomfortable for normal use we strongly recommend that you consider using a headset with a different wearing style. Our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. We will forward your comments and feedback to our team for future consideration when developing new products. Please feel free to contact our Customer Care Team at https://www.plantronics.com/us/en/support/contact if you require assistance.

Hi! Thank you for your honest review, however, we are sorry to hear it wasn't for you. Our intention is to provide the highest quality products to our customers and we thank you for bringing this to our attention. Please don't hesitate to contact our Customer Care Team at 800-985-9815 if you require assistance.