Customer Ratings & Reviews
- Model:
- 203622-63
- SKU:
- 4385015
Rating by feature
- Sound Quality
Rating 4.4 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.3 out of 5 stars
Customers are saying
Customers have good things to say about the Explorer 505 Bluetooth Headset's sound quality, ease of use, and battery life. Many appreciate its comfortable fit and lightweight design, along with the Bluetooth functionality and affordable price. However, some users experienced issues with the maximum volume level and occasional connection problems. The headset's range and talk time also received positive feedback.
This summary was generated by AI based on customer reviews.
Noise cancelling ineffective
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My friends say they hear every little background noise. Can't be used outside if windy!
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review on our Explorer 505, we will forward your feedback to our team for future consideration when developing new products and accessories. When using your headset even in moderately loud environments your callers should still be able to her you clearly. If that is not the case you might want to try resetting the Bluetooth connection between your phone and headset to see if that helps the issue. To do so:
1. Delete the headset from your cell phone's list of paired devices.
2. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone.
3. Re-pair the headset with your phone. If this does not fix your issue, we suggest pairing the headset to another cell phone as a test.
If the issue is not present on the second phone, then the problem may be with the first phone, rather than the headset. If the issue exists on the second phone as well, you will need to replace the headset. Please don't hesitate to contact our customer care group at www.plantronics.com/support if you require assistance.
Consumer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not hold a charge after approximately 3 weeks. Best Buts 14 day return policy is very inconvenient. Will continue to buy products from companies that have a better return policy.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review on our Explorer 505; However, we're very sorry to hear you've experienced battery issues. Was the headset purchased brand new? Did the packaging present any tear or evident tampering? Please rest assured that we take the quality of our products very seriously, and scenarios like these are very unlikely. To troubleshoot it, charge the earpiece with a different micro-USB cable, making sure you're using a 5-volt wall charger for optimal performance. If you still get the same issue, please note this model counts with a one-year manufacturer's warranty. We will forward your comments to our team for review and consideration. If you require further assistance, please contact our Customer Care Team at: 1 888 248 4143 or 1 916 928 7561.
lap top wireless connection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Trying to connect this to my lap tap with blue tooth but is has been a hassle.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .In order for other devices to find and connect to your headset you will need to place it in pairing mode first; to do so, power on your headset then press and hold the call control button for around 7 seconds until the LED alternates red/blue. Please don't hesitate to contact us at www.plantronics.com/support if you require assistance!
Difficult to press button- Get the LEGEND model
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product performs well enough except the activation button is not a button, and it does not press lightly. The whole body panel is the button and it hurts the ears after pressing a few times. I WOULD RECOMMEND THE PT LEGEND from Plantronics. That model is so comfortable, I forget it's even on! and great buttons.
No, I would not recommend this to a friendIt works
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wish Motorola or jawbone still had products on the market
I would recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello! Please note our intention is to provide the highest quality products and services to our customers and if you require technical assistance, feel free to contact our Customer Care Team at https://www.plantronics.com/us/en/support/contact.
Stopped working
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this around Christmas last year. Worked fine up until a few days ago, now it will not charge. Too late to return it. I've used Plantronics before and the products lasted for a long time. I thought this one would too. I was mistaken.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello! Thank you for your reviewing our Explorer 505, however, we are sorry to hear about your experience. Our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. If your headset is not charging, we recommend that you try another charging cable, another charger, or another wall outlet if possible to isolate the problem. If the same issue persists, then it could be an actual problem with the unit and it will be best to replace it. Please note this model does have a limited warranty from the date of purchase and you can request a replacement directly through our official website. Please don't hesitate to contact our Customer Care Team at 1-888-363-0726 if you require assistance.
Poor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Will not stay in my ear. I've tried everything to keep it in no sucsses.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review on our Explorer 505 Headset. We're sorry to hear you were not able to find a secure fit. Please be sure to try wearing your headset on either ear and also trying different ear gel sizes (S,M,L) to find the most secure and comfortable fit. In addition to this, you can also test it with the optional ear loop. In any case, we thank you for bringing this to our attention. We will forward your comments to our team for consideration when developing new products in the future. Feel free to contact our Customer Care Team at: https://www.plantronics.com/us/en/support/contact if you require further assistance!
Broken up signal
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this because several callers told me my signal was constantly breaking up.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review on our Explorer 505 Bluetooth headset. We are very sorry for your experience. Our customer care group is available any time at www.plantronics.com/support to address any questions or issues before returning your headset to the place of purchase.
Didn't last very long
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Started out strong and lasted less than a year..disappointed
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello! Thank you for your review on our Explorer 500 headset, however, we are sorry to hear about your experience. Our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. Remember this unit counts with a limited warranty since the first day of purchase, and if you need a replacement you can click on the following link for further instructions: https://bit.ly/2N637EC. Please note the life span of the product depends on the usage but on many cases they last for way past their warranty period.Please don't hesitate to contact our Customer Care Team at https://www.plantronics.com/us/en/support/contact if you require assistance.
Too soft
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not have the volume you would expect. Can only use it in an office environment.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review. All of our Bluetooth headsets have similar volume levels which should be enough to hear your callers when using the unit in mildly loud environments like your office, call center or car.
If you think your headset's volume level is too low we recommend that you test it with a different phone to isolate the problem and replace your headset if the problem persists. You can view our replacement instructions on the following URL:
http://www.plantronics.com/us/support/kb/detail.jsp?vfurl=/articles/en_US/Warranty/RN9669&retURL=%2Fapex%2FknowledgeSearch®ion=us&p=&c=All&k=replacement&t=All&lang=en_US&popup=false&c=All
This item battery is awful.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The battery is bad and the voice is not clearer like some that I used in the past.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .That may be an issue with the headset or with the connection between the headset and phone. You might want to try resetting the Bluetooth connection between your phone and headset to see if that helps improve battery life or call quality.
To do so:
1. Delete the headset from your cell phone's list of paired devices.
2. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone.
3. Re-pair the headset with your phone and test.
If the issue is the same and your unit doesn't sound good or doesn't give you close to the advertised 7 hours of talk time we recommend testing the device with another phone to determine if its on the phone or headset. If the issue persists even on a different phone we can replace that device, it comes with a 1 year warranty from the date of purchase. You can use the following url to view our replacement steps:
http://www.plantronics.com/us/support/kb/detail.jsp?vfurl=/articles/en_US/Warranty/RN9669&retURL=%2Fapex%2FknowledgeSearch®ion=us&p=&c=All&k=replacement&t=All&lang=en_US&popup=false&c=All
Do not get
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought 1 of these and it worked for 2 days, then I couldn't hear anything except a scrambling sound. I returned it thinking it was just defective and had a new one of the same model sent to me. It did the exact same thing, and when it did work, the background noise was bad.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello! Thank you for your honest review, however, we are sorry to hear about your experience. Experiencing the same issue with two different headsets it's not normal. We recommend testing the headset with a different mobile to completely isolate the problem. Our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. Please don't hesitate to contact Plantronics Customer Care at 855-765-7878 if you require assistance!
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not very happy with this product! The noise cancelling feature is HORRIBLE!!
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .That may be an issue with the headset or with the connection between the headset and phone. You might want to try resetting the Bluetooth connection between your phone and headset to see if that helps the issue.
To do so:
1. Delete the headset from your cell phone's list of paired devices.
2. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone.
3. Re-pair the headset with your phone and test.
If the issue is the same we recommend testing the device with another phone to determine if it's on the phone or headset. If the issue persists even on a different phone we can replace that device. Please don't hesitate to contact us at www.plantronics.com/support if you require assistance.
Uncomfortable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the price. the design is a one size fits all that does not fit all.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review, we appreciate your feedback!
Our headsets are designed to fit most ear shapes and sizes, but we understand one size/style does not fit all.
We recommend that you try wearing your headset with/without the ear loop and also to try slightly rotating the ear tip's angle but if it still doesn't feel comfortable we definitely recommend trying a headset with a different wearing style.
Nice Headset
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really like it besides the fact that it hurts your ears.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello and thank you for your honest review. We are sorry to hear about your experience with the Explorer 505 headset. While we thrive for our products to fit everyone, we understand that one size doesn't fit all. Please don't hesitate to contact Plantronics Customer Care at 855-765-7878, we will be happy to assist you with this, and provide a different-sized eartip.
not that great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn't stay in ear canal well..liked my previous Bluetooth much better
No, I would not recommend this to a friendNot comfortable in my ear
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After a short period of time it gets very uncomfortable in my ear
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review on our Explorer 505, please be sure to try wearing your headset on either ear with and without the earloop in order to find a secure and comfortable fit. We will forward your feedback to our team for future consideration, please don't hesitate to contact us at www.plantronics.com/support if you require assistance!
Bluetooth Headset
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't work as expected. Not comfortable in the ear.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello and thank you for your honest review! We are sorry to hear about your experience with the Explorer 505 headset. While we thrive for our products to fit everyone, we understand that one size doesn't fit all. Please don't hesitate to contact Plantronics Customer Care at 855-765-7878 we will be happy to assist you in this matter.
Not for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hurtful to my ear, dial connect don't work smoothly
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi William! Thank you for sharing your feedback on our Explorer 505. We're very sorry to hear you didn't find a comfortable fit. Please be sure to try wearing your headset on either ear and also trying other ear gel sizes to find the most secure fit and comfortable fit. The earpiece includes a medium size ear gel but you should find a Large or small size with the following part numbers: Large 201955-03 and Small 201955-02. You might also want to try using the optional ear loop to see if it helps. As for the connection of the earpiece, in case of experiencing any linking issues, please test your headset with a different phone setup to isolate the cause of the issue. We thank you for bringing this to our attention, we will forward your comments to our product development team as we appreciate feedback based on customer use to create the best possible products. Please feel free to contact our Customer Care Team at: https://www.plantronics.com/us/en/support/contact for assistance. We might be able to provide a free set of ear tips as a one time exception!
Not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.returned after 3 days, real muffled voice hard to hear
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review on our Explorer 505 headset, we are sorry for your experience and will forward your feedback to our team for future consideration. Please don't hesitate to contact our customer care group at www.plantronics.com/support if you require assistance.