Customer Ratings & Reviews

Thank you for your honest review on our Explorer 505. We are sorry for your experience, our customer care group is available any time at www.plantronics.com/support in order to assist you before returning your product.

Babydoll48

That may be an issue with the headset or with the connection between the headset and phone. You might want to try resetting the Bluetooth connection between your phone and headset to see if that helps the issue. To do so, 1. Delete the headset from your cell phone's list of paired devices. 2. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone. 3. Re-pair the headset with your phone. and test. If the reset doesn't help we can replace that device. You can use the following url to view our replacement info. http://www.plantronics.com/us/support/kb/detail.jsp?vfurl=/articles/en_US/Warranty/RN9669&retURL=%2Fapex%2FknowledgeSearch®ion=us&p=&c=All&k=replacement&t=All&lang=en_US&popup=false&c=All

Thank you for your honest review on our Explorer 505, we are sorry for your experience and will forward your feedback to our team for future consideration when developing new products and accessories. Please don't hesitate to contact our customer care group at www.plantronics.com/support if you require assistance!

Thank you for your honest review on our Explorer 505, we are sorry to hear you're experiencing trouble with your unit.

In order to troubleshoot connectivity or audio issues you might want to try resetting the Bluetooth connection between your phone and headset to see if that helps the issue. To do so:
1. Delete the headset from your cell phone's list of paired devices.
2. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone.
3. Re-pair the headset with your phone. If this does not fix your issue, we suggest pairing the headset to another cell phone as a test.

If the issue is not present on the second phone, then the problem may be with the first phone, rather than the headset. If the issue exists on the second phone as well, you will need to replace the headset. Please don't hesitate to contact our customer care group at www.plantronics.com/support if you require assistance.

Hello and thank you for your honest review on our Explorer 505; However, we're very sorry to hear about your experience. To troubleshoot battery issues, please try using a different micro-USB cable and a 5-volt wall charger for optimal performance. The life expectancy of the product is of at least a year, but this varies depending on the usage and on most cases it should be closer to 2-4 years. We would also like to share a few tips on how to extend the battery life of our products: https://goo.gl/V5xD4Q. If you still get the same results, then most likely your unit has actual issue and it is best to replace it. If you're no longer able to replace through your reseller, this model counts with a one-year limited warranty. Thank you for your comments. We will forward them to our team for review and consideration. If you require further assistance, please don't hesitate to contact our Customer Care Team at: 1-888-363-0726.

Hello! Thank you for your review on our Explorer 500 headset, however, we are sorry to hear about your experience. If you are experiencing some connectivity issues with the headset you may want to try resetting the Bluetooth connection with your mobile. 1) Unpair the headset from your mobile phone by accessing your Bluetooth settings. 2) Power off your mobile phone for 2 minutes and turn it back on. 3) Re-pair the headset by pressing and holding down the call control button until you see the LED flashing red and blue. 4) Access to your Bluetooth settings and select "PLT_E500". Once successfully paired, you will hear "pairing successful" and the LED on your headset will stop flashing red and blue. You may also want to test the headset with a different mobile to completely isolate the issue. If for some reason the issue remains, then it could mean an actual problem with the headset and it will be best to replace it. Remember this unit counts with a limited warranty from date of purchase and you can request a replacement directly through our official website. Please don't hesitate to contact our Customer Care Team at https://www.plantronics.com/us/en/support/contact if you require assistance.

Thank you for your honest review on our Explorer 505; However, we're sorry to hear you were not able to find a comfortable fit. Please note we offer different sizes of ear gels and you should be able to find a set of 3 different sizes with the following part number: 201777-03. These headsets are designed to fit the vast majority of ear shapes and sizes; however, if you don't find any of the sizes comfortable to wear different, we know that one size may not fit all and if you find the product too uncomfortable for normal use we strongly recommend that you consider using a headset with a different wearing style. We will surely forward your comments to our Product Development Team, as we appreciate feedback based on customer use to create the best possible products. If you have any questions, feel free to contact our Customer Care Team at: 1-855-765-7878

If the fit is not comfortable or secure we recommend considering another ear tip size, this can greatly impact the feel and sound of the headset. In case you've already tried another ear tip size or shape and the unit is still not comfortable to wear we recommend you to try a headset with a different wearing style like our Voyager Legend or Voyager 5200.

Our explorer series do not have caller announce nor voice answer/ignore but our Voyager Legend, 5200 and Edge to support those voice commands.

In case you have other questions or issues please feel free to contact us at www.plantronics.com/support for additional assistance, we'll be glad to help!

Hello and thank you for your review on our Explorer 500 headset, however, we are sorry to hear about your experience. Whenever you are going to pair the headset to your phone for the first time, we need to make sure the headset is in pairing mode. To do so: 1) With the headset powered on press and hold down the call control button until you hear "pairing" and it starts flashing red and blue. 2) Once flashing red and blue, access your phone Bluetooth settings and select "PLT_M70". 3) Once successfully paired, you will hear "pairing successful" and the headset will stop flashing. While we thrive for our headset to fit everyone, we understand that one size doesn't fit all. With this in mind we include 3 different ear tip sizes for a better fit. If you find the product too uncomfortable for normal use we strongly recommend that you consider using a headset with a different wearing style. Our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. We will forward your comments and feedback to our team for future consideration when developing new products and accessories. Please feel free to contact our Customer Care Team at https://www.plantronics.com/us/en/support/contact if you require assistance.

Thank you for your honest review on our Explorer 505, we are sorry to hear you experienced trouble with your unit.

You might want to try resetting the Bluetooth connection between your phone and headset to see if that helps the issue. To do so:

1. Delete the headset from your cell phone's list of paired devices.
2. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone.
3. Re-pair the headset with your phone.

If this does not fix your issue, we suggest pairing the headset to another cell phone as a test. If the issue is not present on the second phone, then the problem may be with the first phone, rather than the headset. If the issue exists on the second phone as well, you will need to replace the headset.

Please don't hesitate to contact our customer care group at www.plantronics.com/support if you require assistance!

Thank you for your honest review on our Explorer 505 Bluetooth headset. We are very sorry for your experience. Our customer care group is available at www.plantronics.com/support at any time to address any questions or issues before returning your headset to the place of purchase.

Hi! Thank you for your honest review on our Explorer 500 headset. However, we are sorry to hear about your experience. Next time, you may want to try to put the headset in pairing mode manually so your phone can detect it. To do so: 1) Power on the headset. 2) Press and hold down the call control button until the LED starts flashing red and blue. 3) Once flashing red and blue access your phone Bluetooth settings and wait for "PLT_E500" to show up and select it. Our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. Please don't hesitate to contact our Customer Care Team at 800-985-9815 if you require assistance!

Sorry to hear you're having trouble with your headset.

When you experience issues with charging your unit, we recommend that you try another charger and charging cable in order to determine if the issue resides on the headset itself. In case you have the same results even with another cable and charger this can be considered an issue with your product and you can request a replacement by following these instructions:
http://www.plantronics.com/us/support/kb/detail.jsp?vfurl=/articles/en_US/Warranty/RN9669&retURL=%2Fapex%2FknowledgeSearch®ion=us&p=&c=All&k=replacement&t=All&lang=en_US&popup=false&c=All

Hi Jimmy and thank you for sharing your honest review on our Explorer 505. We're sorry to hear about your experience. This model comes with a medium size ear gel and an optional ear loop clip. These headsets are designed to fit the vast majority of ear shapes and sizes; however, we do know that one size may not fit all; yet, please note there are other sizes of ear gels available. You can find a set of 3 ear tips (S,M,L) and an ear loop with the following part number: 201777-03. If you would like a set of 3 same size ear gels, you might be able to find them with the following part numbers: 201955-01 - Spare small ear gel kit (3), ear loop, 201955-02 - Spare medium ear gel kit (3), ear loop, 201955-03 - Spare large ear gel kit (3), ear loop. We thank you for bringing this to our attention. We will forward your comments to our team for review and consideration. If you require further assistance, please contact our Customer Care Team at: 1-888-363-0726

Thank you for your honest review on our Explorer 505 Headset. We're sorry to hear about your experience. Please note the earpiece does not have the ability to answer a second incoming call. This would need to be done directly from the phone. If you are experiencing battery issues, you might want to test your headset with a different phone since the performance of the earpiece itself might also depend on the device it is connected to. On the following link you will find some tips to extend its battery life: https://goo.gl/xB2ihm. Here you will find detailed instructions on how to activate mute and access siri: https://goo.gl/ZAXbZs. In case you get the same results and you are still unable to access Siri, even after following these instructions then most likely there is an actual problem with your unit and it is best to replace it. This model has a one-year limited warranty from date of purchase. Feel free to contact our Customer Care Team at: https://www.plantronics.com/us/en/support/contact if you require further assistance!

Hello and thank you for sharing your honest feedback on our Explorer 505; However, we're deeply sorry to hear about your experience. This model is designed to fit the vast majority of ear shapes and sizes; however, we do know that one size may not fit all. In case you don't feel it is well secured due to its size, please try other sizes of ear gels to find a more comfortable fit. You can also try it out with the optional ear loop. Resetting the Bluetooth connection between your phone and the earpiece should fix microphone issues. To do so: https://goo.gl/emzUTA. To set the earpiece in pairing mode: press and hold the call button for 6 or 8 seconds until the indicator light flashes red and blue. Testing the earpiece with a different phone is also ideal to isolate the cause of the issue. Please note this model counts with a one-year limited warranty. We thank you for bringing this to our attention. If you require further assistance, please don't hesitate to contact our Customer Care Team at: 1-888-363-0726.

Thank you for your honest review on our Explorer 505. We are sorry for your experience, our customer care group is available any time at www.plantronics.com/support in order to assist you before returning your product.

Thank you for your honest review on our Explorer 505, please don't hesitate to contact our customer care group at www.plantronics.com/support if you require assistance.

Thank you for sharing your honest review on our Explorer 505; Though we're sorry to hear you've had connectivity issues. To troubleshoot it, please reset the BT connection. To do so: https://bit.ly/2OOMfnw. To re-pair, make sure to set the earpiece in pair mode by pressing and holding the call button for 6-8 seconds until LED flashes red and blue repeatedly. We also suggest you to reset the Network settings on your phone to rule out any interference. Lastly, testing the earpiece with a different cell phone model (if using iOS, try android if possible) and while it is paired to a single BT device, is also ideal to determine the cause of the issue. If you still get the same results after performing the previous tests, then most likely the unit has an actual problem and it is best to replace it. This model counts with a one-year limited warranty. We thank you for your comments. If you require further assistance, feel free to contact our Customer Care Team at: 1 888 248 4143 or 1 916 928 7561