Customer Ratings & Reviews

Thank you for sharing your honest review on our Explorer 505. We're sorry to hear you weren't satisfied with your unit. If you're experiencing audio issues, please reset the BT Connection. To do so: https://bit.ly/2OOMfnw. To re-pair it, press and hold the call button for 6-8 seconds until LED flashes red and blue repeatedly. We also recommend you to reset your phone's network settings. As for battery issues, this model features up to 7 hours of talk time; However, please note performance is dependent upon battery and may vary by device. If you're getting extremely low battery life, please test with a different micro-USB cable to isolate the cause of the issue. Also, make sure you're using a 5-volt wall charger for optimal performance. We also have some tips to take into account in order to extend the battery life of our products: https://bit.ly/35IMed5.

Thank you for your honest review on our Explorer 505, we will forward your feedback to our team for future consideration when developing new products and accessories. In order to get the best possible audio volume and quality please make sure to try wearing your headset on either ear and increase the volume from your headset and phone while you're on a call or listening to media. Our customer care group is available anytime at www.plantronics.com/support if you require assistance with your headset!

Thank you for your honest review on our Explorer 505. We are sorry for your experience, our customer care group is available any time at www.plantronics.com/support in order to assist you before returning your product.

Thank you for taking the time to review our Explorer 505, we are sorry to hear you experienced trouble connecting your headset.

In order for other devices to find the headset you will need to place it in pairing mode by powering it on then pressing and holding the call button until the LED alternates red/blue, please don't hesitate to contact us at https://www.plantronics.com/us/en/support/contact if you require assistance!

Hello and thank you for your honest review, we are sorry to hear about your experience with the Explorer 505. While we thrive for our headsets to fit everyone, we understand that one size doesn't fit all, we carry different eartip sizes if needed. Please try the following for the audio: 1) Completely unpair from your phone. 2) Power off and on both devices. 3) Press and hold the call button until the LED flashes red/blue on your headset. 4) Reconnect and test. If the issue continues, there might be an actual fault with the headset, in which case a replacement will be necessary. The Explorer 505 comes with a 1 year Limited Warranty, if you continue to experience difficulties, please don't hesitate to contact Plantronics Customer Care at https://www.plantronics.com/us/en/support/contact. Please also let us know if you need a different eartip size so we can mail it to you!

Thank you for your honest review on our Explorer 505, we are sorry to hear you experienced trouble with your unit.

You might want to try resetting the Bluetooth connection between your phone and headset to see if that helps the issue. To do so:

1. Delete the headset from your cell phone's list of paired devices.
2. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone.
3. Re-pair the headset with your phone.

If this does not fix your issue, we suggest pairing the headset to another cell phone as a test. If the issue is not present on the second phone, then the problem may be with the first phone, rather than the headset. If the issue exists on the second phone as well, you will need to replace the headset.

Please don't hesitate to contact our customer care group at www.plantronics.com/support if you require assistance!

Thank you for your honest review on our Explorer 505, we are sorry to hear you experienced trouble with your unit.

This headset model should provide you with an audible alert when there is an incoming call and depending on the phone you're using the phone itself should also play its usual ringtone as long as it's not in silent/vibration mode. The Explorer 505 should also provide you with up to 7 hours of talk time on a full charge but if you're getting considerably lower talk time you might want to try fully draining and recharging your headset a couple of times and see if this helps.

Please don't hesitate to contact our customer care group at www.plantronics.com/support if you require assistance with your unit!

Hi! Thank you for your review on our Explorer 500, however, we are sorry to hear about your experience. Charging issues with Bluetooth headsets can be a problem caused by the power source, cable or the product itself (it can be the charging connector or the battery on some cases). You may want to try charging the headset with a different charging cable and power source to completely isolate the issue. If for some reason the issue remains, then it means the headset has an actual problem and it will be best to replace it. Remember this unit counts with a limited warranty since the first day of purchase and you can request a replacement directly through our official website: https://bit.ly/2rfwFJe. Our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. Please don't hesitate to contact our Customer Care Team at https://www.plantronics.com/us/en/support/contact if you require assistance.

Hi! Thank you for your review, however we are sorry to hear about your experience. Please note that the only two ways to answer a call, is by single pressing the call button on the headset and answering directly from your mobile. Our intention is to provide the highest quality products and services to our customers and if you require technical assistance, feel free to reach out to our Customer Care Team at https://www.plantronics.com/us/en/support/contact.

Thank you for your honest review on our Explorer 505, we are sorry to hear you're experiencing trouble with your unit. This model should give you up to 7 hours of talk time on a full charge. If you're getting considerably lower talk time after a full charge please try fully draining and recharging your headset's battery to see if this helps. In case the problem is the same you will need to replace that unit. Please don't hesitate to contact our customer care group at www.plantronics.com/support if you require assistance!

While Bluetooth headsets don't feature the ability to change phone lines from the headset itself experiencing unclear or muffled audio may be an issue with the headset or with the connection between the headset and phone. You might want to try resetting the Bluetooth connection between your phone and headset to see if that helps the issue.

To do so:
1. Delete the headset from your cell phone's list of paired devices.
2. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone.
3. Re-pair the headset with your phone and test.

If the issue is the same we recommend testing the device with another phone to determine if it's on the phone or headset. If the issue persists even on a different phone we can replace that device, it comes with a 1 year warranty. Please don't hesitate to contact us at www.plantronics.com/support if you require assistance.

Thank you for your honest review on our Explorer 505 Bluetooth headset. We are very sorry for your experience. Our customer care group is available any time at www.plantronics.com/support to address any questions or issues you might have regarding your unit.

Hi! Thank you for reviewing our Explorer 505, however, we are sorry to hear you were not able to find a secure fit. These headsets are designed to fit the vast majority of ear shapes and sizes; however, we do know that one size may not fit all and if you find the product too uncomfortable for normal use we strongly recommend that you consider using a headset with a different wearing style. We will forward your comments to our Product Development Team, as we appreciate feedback based on customer use to create the best possible products. Please don't hesitate to contact our Customer Care Team at 1-888-363-0726 if you require assistance.

Thank you for your honest review on our Explorer 505, we are sorry to hear you're experiencing trouble with your unit.

In order to troubleshoot connectivity or audio issues you might want to try resetting the Bluetooth connection between your phone and headset to see if that helps the issue. To do so:
1. Delete the headset from your cell phone's list of paired devices.
2. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone.
3. Re-pair the headset with your phone. If this does not fix your issue, we suggest pairing the headset to another cell phone as a test.

If the issue is not present on the second phone, then the problem may be with the first phone, rather than the headset. If the issue exists on the second phone as well, you will need to replace the headset. Please don't hesitate to contact our customer care group at www.plantronics.com/support if you require assistance.

Thank you for your honest review on our Explorer 505; However, we're sorry to hear about your experience. Please rest assured it is not common to encounter the same issue on consecutive units. There are a few things you could try that might fix the issue. First, please reset the connection between your phone and the earpiece. To do so: https://bit.ly/2OOMfnw. We also recommend you to reset the Network settings from your phone. Testing the earpiece with a different phone and while it is paired with a single Bluetooth device is also ideal to determine the cause of the issue. Please be aware all Poly headsets meet and exceed OSHA standard regulations/requirements. None of our headsets exceed 118Dba. We will surely forward your comments to our team for review and consideration. Please note this model comes with a one-year limited warranty. If you require further assistance, feel free to contact our Customer Care Team at: 1-888-363-0726.

When we design a specific headset we aim to accommodate around 80-90% of different ear shapes and sizes but unfortunately one size doesn't fit all. If the headset is uncomfortable to wear regardless of the eartip size you are using we do recommend trying a headset with a different wearing style.

We will also forward this feedback to our team for consideration when developing new products.

Hi Katie and thank you for your honest review on our Explorer 505; Though we're sorry to hear you're unit is no longer working. Please rest assured that we take the quality of our products very seriously, and scenarios like these are very unlikely. The life span of the product depends on the usage but on the vast majority of cases they last for way past their warranty period. If you are experiencing technical difficulties, we strongly recommend you to contact our Customer Care Team at: 1-888-363-0726 as we might be able to solve the issue through simple troubleshooting steps. We thank you for bringing this to our attention.

That may be an issue with the headset or with the connection between the headset and phone. You might want to try resetting the Bluetooth connection between your phone and headset to see if that helps the issue.

To do so:
1. Delete the headset from your cell phone's list of paired devices.
2. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone.
3. Re-pair the headset with your phone and test.

If the issue is the same we recommend testing the device with another phone to determine if it's on the phone or headset. If the issue persists even on a different phone we can replace that device, it comes with a 1 year warranty. Please don't hesitate to contact us at www.plantronics.com/support if you require assistance.

We recommend that you try wearing the headset with and without the earloop, as the fit depends on your specific ear shape and size.

Slightly rotating the gel eartip lower or higher might also help to keep the headset in place.