Customer Ratings & Reviews

Hello! Thank you for your review on our Explorer 500 headset, however, we are sorry to hear about your experience. If you are having some audio issues with the headset, you may want to try resetting the Bluetooth connection. To do so: 1) Unpair the headset from your mobile phone by accessing your Bluetooth settings. 2) Power off your mobile phone for 2 minutes and turn it back on. 3) Re-pair the headset by pressing and holding down the call control button until you see the LED flashing red and blue. 4) Access to your Bluetooth settings and select "PLT_E500". Once successfully paired, you will hear "pairing successful" and the LED on your headset will stop flashing red and blue. You may also want to test the headset connected to a different mobile to completely isolate the issue. If for some reason you still encounter the same issue, then it means the headset has an actual problem and it is best to replace it. Remember this unit counts with a limited warranty since the first day of purchase, and if you need a replacement you can click on the following link for further instructions: https://bit.ly/2N637EC. Our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. Please don't hesitate to contact our Customer Care Team at 800-985-9815 if you require assistance.

Hi! Thank you for your honest review on our Explorer 500 headset, however, we are sorry to hear about your experience. If your headset is constantly powering off, it could be related to a battery issue.You may want to try charging the headset using a different charging cable and power source to completely isolate the issue. If for some reason you still encounter the same issue, then it means the headset has an actual problem and it is best to replace it. Remember this unit counts with a limited warranty since the first day of purchase, and if you need a replacement you can click on the following link for further instructions: https://bit.ly/2N637EC. Our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. Please fee; free to contact our Customer Care Team at https://www.plantronics.com/us/en/support/contact if you require assistance!

Thank you for sharing your honest feedback on our Explorer 505; Though we're sorry you weren't satisfied with the quality of our product. Our intention is to provide the highest quality products to our customers. This model is packed with the latest audio technology, delivers certified HD Voice clarity and has dual microphones with noise-cancelling DSP. In any case we do thank you for bringing this to our attention. Your comments have been shared with our product development team for review and consideration. If you require further assistance, please contact our Customer Care Team at: 1-888-363-0726

Thank you for your honest review on our Explorer 505; However we're sorry to hear you were not satisfied with your product. If there's any particular function you're having trouble with, here you will find a complete user guide: https://bit.ly/3dA6gbT. We hope you will find this information useful. We will forward your comments to our team for review and consideration. If you require further assistance, please don't hesitate to contact our Customer Care Team at: 1-888-363-0726.

Hello and thank you for your honest review on our Explorer 500 headset. While we thrive for our headset to fit everyone, we understand that one size doesn't fit all. With this in mind, we include 3 different ear tip sizes for a better fit. We are sorry to hear you weren't able to find a comfortable fit. These headsets are designed to fit the vast majority of ear shapes and sizes; however, we do know that one size may not fit all and if you find the product too uncomfortable for normal use we strongly recommend that you consider using a headset with a different wearing style. We will forward your comments to our team for consideration. Please don't hesitate to contact our Customer Care Team at 800-985-9815 if you require assistance.

Thank you for your honest review on our Explorer 505. We're sorry to hear your unit stopped working. The life span of the product depends on the usage but on many cases they last for way past their warranty period and we thank you for bringing this to our attention. To extend the battery life of our products: https://goo.gl/V5xD4Q. If the earpiece is not responding we always recommend to try using a different micro-USB cable and 5 volt wall charger to isolate the cause of the issue. We will forward your comments to our team for review and consideration. If you have any questions, please don't hesitate to contact our Customer Care Team at: https://bit.ly/2HQmBLa

Hello and thank you for your review on our Explorer 500 headset, however, we are sorry to hear it wasn't for you. Our intention is to provide the highest quality products to our customers, and if you require technical assistance or a replacement, please don't hesitate to contact our Customer Care Team at https://www.plantronics.com/us/en/support/contact.

Thank you for your honest review on our Explorer 505, we are sorry to hear you're experiencing trouble with your unit.

In order to troubleshoot connectivity or audio issues you might want to try resetting the Bluetooth connection between your phone and headset to see if that helps the issue. To do so:
1. Delete the headset from your cell phone's list of paired devices.
2. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone.
3. Re-pair the headset with your phone. If this does not fix your issue, we suggest pairing the headset to another cell phone as a test.

If the issue is not present on the second phone, then the problem may be with the first phone, rather than the headset. If the issue exists on the second phone as well, you will need to replace the headset. Please don't hesitate to contact our customer care group at www.plantronics.com/support if you require assistance.

Hello and thank you for your review on our Explorer 500 headset, however, we are sorry to hear about your experience. Please note this model of headset counts with a talk time of up to 7 hours. If you are getting less than that it could mean an actual problem with the unit. Charging/Battery issues with Bluetooth headsets can be a problem caused by the power source, cable or the product itself (it can be the charging connector or the battery on some cases). You may want to try charging the headset using a different charging cable and power source to completely isolate the issue. If for some reason the issue remains, then it means the headset has an actual problem and it will be best to replace it. Remember this unit counts with a limited warranty since the first day of purchase and you can request a replacement directly through our official website. Please don't hesitate to contact our Customer Care Team at 800-985-9815 if you require assistance.

Thank you for your honest review on our Explorer 505. We are sorry for your experience, our customer care group is available any time at www.plantronics.com/support in order to assist you in case you have any questions regarding our products.

Hello Andy, thank you for your honest review on our Explorer 505. Please be sure to increase the volume from your headset and phone during a call in order to get the best possible volume level from your unit. We will forward your feedback to our team for future consideration, please don't hesitate to contact our customer care group at www.plantronics.com/support if you require assistance.

We are very sorry for your experience. Our customer care group is available any time to address setup or performance issues before returning your headset to the place of purchase.

Please feel free to contact us at anytime for technical assistance or information at www.plantronics.com/support

Thank you for your honest review on our Explorer 505, however we're sorry to hear your unit is no longer working. In case it is not charging, please try using a different micro-USB cable and AC power adapter to isolate the cause of the issue. The actual life span of the product depends on the usage but on many cases they last for way past their warranty period and we thank you for bringing this to our attention. If you still get the same results, please note the earpiece has a one-year warranty from date of purchase. You can request a replacement through our website. We will forward your comments to our team for review and consideration. Please don't hesitate to contact our Customer Care Team at:https://www.plantronics.com/us/en/support/contact if you require further assistance!

That may be an issue with the headset or with the connection between the headset and phone. You might want to try resetting the Bluetooth connection between your phone and headset to see if that helps the issue. To do so,

1. Delete the headset from your cell phone's list of paired devices.
2. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone.
3. Re-pair the headset with your phone. and test.

If the issue is the same we can replace that headset. You can use the following url to view our replacement steps.
http://www.plantronics.com/us/support/kb/detail.jsp?vfurl=/articles/en_US/Warranty/RN9669&retURL=%2Fapex%2FknowledgeSearch®ion=us&p=&c=All&k=replacement&t=All&lang=en_US&popup=false&c=All

Thank you for your honest feedback and review on our Explorer 505, we are sorry to hear your unit's sound does not meet your expectations. We encourage you to ensure your headset and phone volume levels are both set to medium-high in order to receive the best possible sound quality from your headset's speaker. Please don't hesitate to contact our customer care group at www.plantronics.com/support if you require assistance!

Thank you for your honest review on our Explorer 505, we are sorry to hear you experienced trouble with your unit.

In order to troubleshoot sound or connectivity related problems you might want to try resetting the Bluetooth connection between your phone and headset to see if that helps the issue. To do so:

1. Delete the headset from your cell phone's list of paired devices.
2. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone.
3. Re-pair the headset with your phone.

If this does not fix your issue, we suggest pairing the headset to another cell phone as a test. If the issue is not present on the second phone, then the problem may be with the first phone, rather than the headset. If the issue exists on the second phone as well, you will need to replace the headset.

Please don't hesitate to contact our customer care group at www.plantronics.com/support if you require assistance!

Thank you for your honest review on our Explorer 505, we are sorry to hear you had a negative experience with your unit and will forward your feedback to our team for future consideration.

Please don't hesitate to contact our customer care group at www.plantronics.com/support if you require assistance!

Thank you for your honest review on our Explorer 505, we are sorry to hear you're experiencing trouble with your unit.

In order to troubleshoot connectivity or audio issues you might want to try resetting the Bluetooth connection between your phone and headset to see if that helps the issue. To do so:
1. Delete the headset from your cell phone's list of paired devices.
2. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone.
3. Re-pair the headset with your phone. If this does not fix your issue, we suggest pairing the headset to another cell phone as a test.

If the issue is not present on the second phone, then the problem may be with the first phone, rather than the headset. If the issue exists on the second phone as well, you will need to replace the headset. Please don't hesitate to contact our customer care group at www.plantronics.com/support if you require assistance.