Customer Ratings & Reviews
- Model:
- 87300-13
- SKU:
- 9061161
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers consistently note the Voyager Legend SE Bluetooth Headset's excellent sound quality, impressive battery life, and comfortable fit. Many also praise its lightweight design and reliable Bluetooth connectivity. However, some users experienced occasional connection issues, and a few found the maximum volume insufficient in noisy environments. Overall, the positive feedback on sound, comfort, and battery life outweighs the reported minor drawbacks.
This summary was generated by AI based on customer reviews.
I rated it low because I am still having difficult
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have emailed the company to get specific instructions on how to charge it. Reading and apply Get Started booklet hasn't worked. As soon as I hear back from them I can complete this rating. I like the product when it is working.
I would recommend this to a friendBrand response from PlantronicsRepresentative
Posted .To charge the headset you just need to ensure the included USB cable is connected to a USB AC charger or a powered USB port then close the magnetic adapter to the headset's charging contacts.
The headset's LED will flash every ~7 seconds indicating that it's charging and should stop flashing completely and remain on once the unit is fully charged. The headset should get a full charge in ~90 minutes. Please don't hesitate to contact us at www.plantronics.com/support if you require assistance with your unit.
Static all of a sudden, dropping calls
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had one of these, for several months and it worked perfectly. Then i lost it (found it after buying another, under the couch actually). The new one is full of static, when i move my head, or get more than arm length away from the phone (Iphone 6). After finding the old one, i tried to go back to that and i get the same results. I have removed and re-paired both to test, and they both have the same issue. I am starting to think i got lucky on the first one that lasted so long and did so well in the beginning. I am now researching OTHER brands to use as a replacement bluetooth headset.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review on our Voyager Legend SE, we are sorry to hear you're experiencing trouble with your unit.
In order to troubleshoot connectivity or audio issues you might want to try resetting the Bluetooth connection between your phone and headset to see if that helps the issue. To do so:
1. Delete the headset from your cell phone's list of paired devices.
2. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone.
3. Re-pair the headset with your phone. If this does not fix your issue, we suggest pairing the headset to another cell phone as a test.
If the issue is not present on the second phone, then the problem may be with the first phone, rather than the headset. If the issue exists on the second phone as well, you will need to replace the headset. Please don't hesitate to contact our customer care group at www.plantronics.com/support if you require assistance.
Handy Bluetooth.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Needed a Bluetooth to work with my phone because with my waterproof case on my phone my voice sounded underwater.bluetooth makes it easier to be heard but I can't hear as well because of static interference noise.
I would recommend this to a friendBrand response from PlantronicsRepresentative
Posted .That may be an issue with the headset or with the connection between the headset and phone.
You might want to try removing your phone's case in order to see if the static goes away or resetting the Bluetooth connection between your phone and headset to see if that helps the issue.
To do so:
1. Delete the headset from your cell phone's list of paired devices.
2. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone.
3. Re-pair the headset with your phone and test.
If the issue is the same we recommend testing the device with another phone to determine if its on the phone or headset. If the issue persists even on a different phone we can replace that device, it comes with a 1 year warranty from the date of purchase. You can use the following url to view our replacement steps:
http://www.plantronics.com/us/support/kb/detail.jsp?vfurl=/articles/en_US/Warranty/RN9669&retURL=%2Fapex%2FknowledgeSearch®ion=us&p=&c=All&k=replacement&t=All&lang=en_US&popup=false&c=All
Works ok but is kinda confusing to use at first
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Took me a while to figure out how to make it pickup the call, (hung up on a few calls and had to call them back). Now after a couple of months I have figured it out and it works, most of the time.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review on our Voyager Legend SE, please don't hesitate to contact our customer care group at www.plantronics.com/support if you require assistance with your unit!
- Pros mentioned:Bluetooth
Get the Voyager 5200 Series Instead
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is older technology and the headset did not perform at all, despite recommendation of salesperson. Was not told that there was a new updated model. I experienced issues linking to a computer which was necessary to set up the SE. When I called for support, I learned from Plantronics of the newly released Voyager 5200 Series. I returned the SE and upgraded. The Voyager 5200 Series links directly with your phone and no computer is needed for set up or to change settings.
No, I would not recommend this to a friend Best Bluetooth on market
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is really the best sounding Bluetooth on the market the only weakness is the battery it quits charging after 4 to six months but Best Buy has a really great warranty plan that keep it going
I would recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review on our Voyager Legend SE, we will forward your feedback to our team for consideration when developing new products and accessories. Please don't hesitate to contact us at www.plantronics.com/support if you require assistance with your unit.
Fine... but not perfect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The east is nice, and practical, but voice is too low for most of the time both ways, and also keeps disconnecting from the phone frequently. I need help replaxing it with a better model please.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .That may be an issue with the headset or with the connection between the headset and phone. You might want to try resetting the Bluetooth connection between your phone and headset to see if that helps the issue.To do so: 1. Delete the headset from your cell phone's list of paired devices. 2. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone. 3. Re-pair the headset with your phone and test. If the issue is the same we recommend testing the device with another phone to determine if it's on the phone or headset. If the issue persists even on a different phone we can replace that device, it comes with a 1 year warranty from the date of purchase. You can use the following URL to view our replacement steps: http://www.plantronics.com/us/support/kb/detail.jsp?vfurl=/articles/en_US/Warranty/RN9669&retURL=%2Fapex%2FknowledgeSearch®ion=us&p=&c=All&k=replacement&t=All&lang=en_US&popup=false&c=All
Please don't hesitate to contact us at www.plantronics.com/support if you require assistance with your unit.
Battery didn't last long enough
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is comfortable to wear but the battery with a full charge didn't even last long enough to drive from St. George to Salt Lake and back. Returned because I need a longer battery life.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review on our Voyager Legend SE, we will forward your feedback to our team for future consideration when developing new products.
- Pros mentioned:Comfort
Nice product ruined by poor charger connector
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really liked this headset, even though it is fairly large it was comfortable over my ear even with glasses on. Volume and call clarity were very good. Had to return it because the magnetic charger connector would not work to charge the battery. I don't know if they were trying to do a better connector than micro USB or just be different, but the design falls short.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review.
Since we released our Voyager Legend we've received mixed feelings from our users. Because of this all of the Voyager series headsets (Edge, Focus and 5200) released afterwards include our proprietary charging connector as well as a standard micro USB charging cable. We will make sure to forward this feedback to our team!
Plantronics Legend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was awesome but only lasted 8 months. Volume control froze up so you couldn't adjust. Tried to get replacement at Best Buy. Replacement unavailable as product discontinued.
I would recommend this to a friendIts so so
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love using a bluetooth. This one works usually never at what it's supposed to do. It wont do call back. It doesn't tell me who's calling. Waste of money
No, I would not recommend this to a friendGood product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The plantronics legend is a good product. However, it does not have a long life. I purchased the best buy warranty for this product and have had it replaced 4 times.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review on our Voyager Legend SE, we will forward your feedback to our team for future consideration when developing new products and accessories. Please don't hesitate to contact our customer care group at www.plantronics.com/support if you require assistance!
So so
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing too exciting. Felt a bit bigger and bulky. Eventually one month it just stopped charging them within days it wouldn't turn on. Not worth $100!!!!!
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review and feedback on our Voyager Legend SE, if your headset doesn't seem to be charging or powering on anymore please try cleaning the charging contacts between the headset and cable using a soft brush and then try connecting your headset to a different charger/power source. Our customer care group is available anytime at www.plantronics.com/support if you require assistance with your headset.
fair to good headset
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a good headset for the most part, the only drawback is that fact that it is easy to hang up on people sometimes due to the location of the button.
No, I would not recommend this to a friendNot for me...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this item to see if I could use it with our Garmin GPS, but it wouldn't pair up with it. We ended up taking it back a few hours later.
I would recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review on our Voyager Legend SE, Bluetooth headsets are universally compatible with devices that support them although you do need to place the headset in pairing mode manually in order for other devices to find and connect to it. Please don't hesitate to contact our customer care group at www.plantronics.com/support if you require assistance!
- Pros mentioned:Sound quality
Hurts my ear after long use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It sounds good but it's weight and design hurts my ear after extended use.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review, we will make sure to forward your feedback to our team.
If the unit feels too uncomfortable even after a few days of use we recommend that you try using another ear tip size or wearing the headset on your other ear.
In case you still find the unit to be uncomfortable for day to day usage we strongly recommend trying a lighter headset with a different wearing style, for example our Explorer 80, Explorer 100 or Voyager Edge.
Please feel free to contact us if you require assistance with your product at www.plantronics.com/support
Good while they lasted
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sadly this item has been discontinued by Best Buy. I've had to return it several times but now they don't even carry it.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
couldn't understand people
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.With Iphone 6 enclosed in an Otter box I could not understand what people were saying. People reported to me that when I talked I was perfectly clear. Returned since I could not understand people. Liked features of being able to listen to music thru it and all the features it had. We tried to exchange hoping that it was a fluke but after 2 more with same problem gave up.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review on our Voyager Legend SE Bluetooth headset.
Most audio issues can be solved simply by resetting the Bluetooth connection between the phone and headset. We also recommend trying the headset with a different phone and while your phone is not on a case in order to isolate the problem, since Bluetooth devices have a stronger connection when there's a direct line of sight between them and your phone.
Please don't hesitate to contact us at www.plantronics.com/support before returning or exchanging your headset or if you have any other questions regarding our product.
Great noise cancelling device!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love everything about this device except the charger, it uses a funky magnetic piece instead of a usb like all other phone gadgets!
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review on our Voyager Legend SE, we will forward your feedback to our team for future consideration!
Good earpiece
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works well but not as good as they claim to block noise. I expect a littel puffing but this was way off base. Still very usable though.
I would recommend this to a friend