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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 249 reviews

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80%
would recommend
to a friend

Customers are saying

Customers are pleased with the Duo-Link On-the-Go flash drive's ample storage capacity and ease of use for transferring files between Apple and other devices. Many appreciate its dual connector design, enabling seamless data transfer between iPhones, iPads, and computers. However, some users experienced compatibility issues with certain apps and found the accompanying app to be problematic. A few customers also felt the price point was somewhat high.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 249 reviews
  • Pros mentioned:
    Storage

    Rated 1 out of 5 stars

    Didn't work for me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to go w/iPhone 5s. Would not work with my otter box. Not enough room to fit in far enough. Had the 32GB. Works fine. Wanted the 64 for more storage. Returned and couldn't even get $ back. Had to get store credit.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    An okay memory card for iphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not as easy to use as other memory cards for iPhones.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    It works, for the most part...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The app is okay, but even though it "supports" many file types (e.g. .wmv), that does not mean it will actually play it back from the device. You have to save it to the iPad and then you can play it back. Defeats the purpose in my opinion...

    No, I would not recommend this to a friend
  • Cons mentioned:
    App

    Rated 1 out of 5 stars

    App. Doesn't work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    App. Doesn't work, tried all three iterations on IOS App Store, none worked! The purpose of this thumb drive is defeated with no working app. Returned for refund.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Have no been able to use??

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this USB for my wife for Christmas... she has not been able to use it. I tried using it myself but the app that is required to use it Freezes up on me every time. Don't know what I'm doing wrong?

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    defective

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received one of these from my family for Christmas. I don't live close to my family so by the time I received it and opened it up excited to backup my photos the return date had passed by a couple days. the drive will save photos to it however it starts making an odd noise halfway through the transfer and crashes. my phone is up to date with the latest software and I tried my fathers phone and my ipad. if you put the drive into a computer it says format it and "I/o" error when you try to do so. not happy as my sister got the same one and hers works fine.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didn't work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item looked promising from the online description. I plugged it into my iPad and it downloaded the software. However, when I tried to use it, it would just hang on the opening screen. I called PNY customer service, but they were unable to help me get it to work. BTW, I am a very experienced techie-type user. Because I was unable to get it to work properly, I returned the item and bought a competing product (which does work).

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Let down

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product looks great! That's the only reason I give it a couple star but everything else with the product app software etc is horrible do not waste you money buy something else!!!!

    No, I would not recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    doesn't work with Lifeproof case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunatley this model doesn't work when Lifeproof case is used so purchased different model instead.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    Doesn't work at all

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not work as advertised. Can't get my IPad Air to recognize it with the app that was recommended.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    App didn't work making the device useless

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had high hopes for this product for ease in taking photos off of my iPhone to free up some space. After plugging the device into my phone it prompt me to download the compatible app. App constantly crashed and wouldn't open. Tried to delete and re-download the app 5 times and reset my phone before giving up and returning it. Guy at Best Buy said I could have tried other apps but was over it as it doesn't work as it should.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Flash Drive is did not work in my Iphone. :( It is advertised to work with the Iphone.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not capture half of my wife's pictures she had 3000 on her phone and it only saved 900. We tried it multiple times to no avail.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    External phone storage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok product only saved 30 or so picture outta 100 took awhile to take pictures not sure if I'm using it right

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not everything transfers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was disappointed with this product especially since it didn't download all my pictures. Waste of money.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    Not for me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Will not fit into phone with cover on, Mixer can't read it.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    USB

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plugged it in to my phone and nothing happened. Not sure if there is something else needed.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Does not connect to iPhone SE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The connection is not made with iPhone SE, you have to press the Duo into the phone very hard to get a connection but it will not hold. It does connect easily to iPhone 6. Don't really need this item since You can just connect iPhone to computer to copy files then delete them on the iPhone.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I don't recommend this product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device was supposed to be used with iPhones. It would not work with my iPhone 6. It did work with my iPad . When I tried reaching the company for help they don't have online help for this product and when I finally got a help rep to call me he was clueless.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    No Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a different device to download pics for iPhone. My retail branch didn't have the original product in stock and saw this one for sale. Great price at the time but downloading app was a nightmare and never had a chance to try.

    No, I would not recommend this to a friend