Customer Ratings & Reviews

Colma has nice staff. Very helpful, Please don't be mean to them.

Very good service, seamless transaction. Will continue to shop here

So many packs for the price. Wish they had more stock to purchase.

It came on time and wasn’t damaged at all. I’m happy with it

Staff was great very well organized.. will definitely go back

Perfect for my collection! I’m excited to eventually open it!

Best buy is my go to for in store drops. Well organized!

Great product with an awesome play mat and deck box!

They let me order it in store after waiting hours in line for opening because they "didn't have them ready" and when I got home they canceled my order. I went in the next morning to try and get the SPC and I was 5th in line. They sold out before I got one even though they claimed they had 9 the day before.

Ordered in store to get it canceled in less than 2 hours by best buy. But they will fulfill the bot orders and scalpers. Spoke to customer service and they said to wait til it goes online or in store but its impossible to beat bots and scalpers who camp out for 24 hours.

order 5 preorder only got 1 fulfilled don’t expect even bestbuy guarantee your preorder products. Their agent has no clue on what going on they love to waste people time . They love making up fakes stuff to get you to go away.

Dumb product. Don’t know why everyone goes crazy over this.

Sold me ripped and resealed product and wouldn’t do a refund or exchange

Ordered this for my kids who were just bonkers excited only to have Best Buy cancel my order without reason… one of the worst websites ever for buying Pokemon

Canceled immediately after pre-ordered in store, don't waste your time waiting in line before store opens just for them to cancel them on you.

I placed the order in-store with the help of a staff. Later received a confirmation email, and money was deducted from my credit card. However, Best Buy canceled my order, saying that the item was oversold. Obviously, this was just an excuse since the order was placed via the computer in-store. Yet Best Buy keeps asking me for a review. Man, what can I say?

Order was refunded. Bestbuy didnt honor the sale..

canceled my order on me. for absolutely no reason at all

Poor experience in store for the drop and now this order being cancelled for no reason!

I camped outside Best Buy for hours, found out they only had 1 physically in store. Was able to order it at check out line to ship in June, was absolutely thrilled. Then it got cancelled, Best Buy didnt even send a notification or email or anything. Very poor customer service all around. Regardless of bots, scalpers or limited quantities, its nothing new. But this was a major failure on their part this time.