Customer Ratings & Reviews

So excited!! Glad I got one. So fun to open! Love the eevee pouch!

Aang is the GOAT, if you aren't in UC discord, you are missing out!!

Retail price, workers were nice and friendly, in & out transaction.

Great experience in store. The line was short with plenty of inventory

Colma has nice staff. Very helpful, Please don't be mean to them.

Very good service, seamless transaction. Will continue to shop here

So many packs for the price. Wish they had more stock to purchase.

It came on time and wasn’t damaged at all. I’m happy with it

Staff was great very well organized.. will definitely go back

Perfect for my collection! I’m excited to eventually open it!

Nice product. Playmat and promo card make it worth it.

Not happy. I ordered 3 prismatic spc in store and all 3 got cancelled. Not sure why. This is my first negative experience with Best Buy

Best buy is my go to for in store drops. Well organized!

Great product with an awesome play mat and deck box!

Nice promo Beautiful matt Plushie Eevee is cute !

Awesome i love that Best Buy sells these boxes. They are hard to get though

Unfortunately this was a bad experience. The item came ripped and the box was damaged. I asked for a replacement and was told this was not a mistake on the stores part. I asked to speak to a CSR manger and was shocked when I was compared to a scalper. To be accused of being a scalper was very unprofessional. The rep asked if I was going to open it why the problem. I explained to them I was a collector and was very disappointed ok there service.

Hello, it has now been over three months since I placed my order online (payment was processed immediately), and I still have not received the product. In that time, I have called customer service more than 10 times, and the experience has been nothing short of appalling. Not a single agent has been willing or able to assist me. Several agents hung up on me after pretending to “look into it,” and others made false promises—claiming they would email me with updates or have a supervisor contact me directly. None of those promises were ever kept. At this point, I am left with no product, no refund, and no accountability from this company. This is unacceptable and feels like outright fraud. I have lost complete trust in this business. If my issue is not resolved immediately, I will have no choice but to escalate further through formal complaints and consumer protection channels. Customers deserve honesty, respect, and basic reliability—this company has shown me none of these.

The product was exactly as purchased. However, the wrapping was very loose.

I was lucky enough to be win the invite to purchase this at retail from BB earlier in the month, only for an empty box to be delivered to my house! It was obvious that it was opened and re-taped by someone at FedEx during delivery! BB did refund me no problem but of course there were none left in stock to replace what was stolen. I made a report at FedEx and absolutely nothing has come of it!