Customer Ratings & Reviews

Pretty despicable but not surprising for a billion dollar corporation. Can confirm Roseville location has employee insiders 100%. So much disgusting people everywhere.

Went on Thursday since the site said it was available, then in stores they can't sell it till Friday. That's fine, I can wait. Went today, and it's sold out because someone placed an online order pick-up. HOW? The site clearly says in-store only. Best Buy, don't put false information on your site if you aren't going to follow it.

Asked a few bestbuy emplyees how many prismatic ETB’s they recieved because i showed up 30 seconds after thebfestock. One employee says they received 2 units, another says they receievd 7, and a third employee says they didnt receieve any. Thats how you know these arent hitting shelves. From distributor to employee. Sad day.

Seems like a lot of people had bad experiences with their stores. Mine said that the release day shipment got delayed. So i just asked one if the employee's if they can order it at the register he said he wasn't sure but we tried and i have 5 on the way! I will say that the website and app are horrible for pokemon bots get everything in minutes.

What's the point of doing a line/queue system to help combat the bots byt then go ahead and release stock while humans are asleep.. did you forget that bits never sleep? Waste of everyone's time who are actually trying to get something retail price. Thanks for continuously letting scalpers and flipper dippers win..

Says available in store but when you get there nothing is available.

Everyone leaving negative reviews about it showing in stock day before is wild for disregarding it said street date 2/7/25. Therefore everyone complaining “best buy do better” literally just cant read a full product page and got mad. Pretty crazy. Crazy how humans can purposly chose to not look and then compain lol

I got a good price... But I didn't get the legendary pack SMH

I actually added this to my cart at 1 a.m. Re enetered all my sign in information gave them the verification code they sent and waited for over an hour on a virtual line checking inventory for absolutely nothing. I never clicked off the page like it said. My screen just went dark. Absolute Crazines.

It said it was in stock but it wasnt. What a waste of time.

Our store had like 10 tins total, got there 30 minutes early and was the 10th in line. Thank goodness for limit of 1 which i give credit to best buy for doing.. however what a disastrous launch

Best Buy is becoming a joke. In my area I checked in with two Best Buys closest to me about when they would be getting this product. I was told that they would be receiving it Friday morning, TODAY 2/14/25. I checked the app at 8:00 a.m. this morning and this item was In Stock at both locations as they stated. I later checked again at 8:30 a.m. and it said few in stock for BOTH locations even though the stores are not even open yet. I then checked again at 9:00 a.m. and this item was out of stock in BOTH locations. How is that possible when Best Buy opens at 10:00 a.m.??? Shady business practices are possibly occurring behind the scenes where employees are buying this product before it even hits shelves. This is ABSURD. Best Buy needs to do something about this.

Was in line to purchase the mini tins and the first person in line was allowed to purchase all of them. The register wasnt allowing more than 2 at a time at first and after the cashier went to converse with one of her coworkers in the back then allowing for the one person to buy all of the tins i guess bypassing the errors she was getting when trying to scan more than 2. All she did was laugh when i asked if there was a limit.

"avail in store for pick up today" goes to the store stands in line in the freezing cold, first in line no tins hope the employees enjoy their tins i guess lol

Nothing like other premium sets. Pokemon 151 did me justice with good pull rates especially with the smaller pack products.

Best Buy- “In store only” releases 2/7/25 Me- Goes to Best Buy on release day Best Buy- Sorry we don’t have any in stock all got bought through online orders Me-????

Went to store this morning and they only had about 8. It was limited to 1 per person and they still had 1 left after I bought one

Don't waste your time these will never be available to be purchased.

Disappointed in Pokémon and BestBuy. Unbelievably disorganized and underwhelming.

Unfortunately i was given misinformation on online about a product that could only be pucked ip in person at store, but when i got there item wasnt available. I wasted my time and gas foe somwthing that was misleading.