Customer Ratings & Reviews

I camped outside Best Buy for hours, found out they only had 1 physically in store. Was able to order it at check out line to ship in June, was absolutely thrilled. Then it got cancelled, Best Buy didnt even send a notification or email or anything. Very poor customer service all around. Regardless of bots, scalpers or limited quantities, its nothing new. But this was a major failure on their part this time.

Waited in line and ordered in store fairly just like everybody else. I was assured by staff members that my order was set and i received an invoice and order number. I go to check a couple days later and they cancelled the order for no reason, customer service is no help. This is absurd, upsetting, and a complete waste of my time. Now my children have no pokemon to open.

Why is management going to make people sit outside for a drop knowing darn well they were only going to have 1? The transparency needs to made to not make people wait outside thinking they may have a chance. Regardless if it was a tv, laptop, or anything that is hot right now, this is malpractice. And the topper, you guys canceled our online order as an icing on the cake..

Went and pqid in full at the store. Order was cancelled for no reason

Smelly stinky gross this thing stinks and I never pull anything

Preordered 1 after being 10th in line and them only having 9. Best Buy took my $97 then cancelled my order giving me $0.00 refund. Had to go up to best buy in order to even get my refund. Why allow us to order the limit of one just to crap on us??? I see why so many people are hating. I got lucky enough to get a slashing tin which gave me a brute bonnet!!!

Wasn’t sure what I was getting but I later found out I over paid by more than double

Really bad pulls line none at all, do not recommend it

Never got the item. Waited in line since 9pm day before. They had 11 boxes was 5th in line and miracles happen and when they opened they were sold out…. Not one of us in line got any and were told we would be able to order online only for them to cancel it the next day. WorstBuy.

Went in store to order and order was cancelled and not given another option for purchase or similar product for compensation took time out of my day to go to the store and was told my order was all set to get next day a cancellation email and no option to reorder or rain check

Your store tricked me into purchasing this and afterwards cancelled. Which then held up money pending cancellation for a period of time. Which then I gave Best Buy a zero interest loan.

Allowed in store online order to ship directly to my house but didn’t tell me that the order will just be canceled a half hour later due to not knowing when they’ll have more stock.

Never got it. Store lied about on hand inventory, so they let me order one and the order got canceled. Female manager on duty was also super unprofessional about the entire thing.

Ordered in store. Got a email stating ordered was cancelled. Check status and said i returned. Doesn't make sense but now I can get this product anywhere...

Waited in line for them to tell us they only had 6 units its super hard to believe and then when you try to order pokemon items they always give you different excuses

I went in on launch morning and they didn’t even haven any and they let us preorder it but the day before my delivery date they had canceled my order.

Item wasn't available and wasn't purchased. Store only had 1 item box for purchase and only order but that wasn't fulfilled due to lack of supply.

You asked me to review and item that was refunded… maybe get a better sense of your inventory next time before letting people purchase the product

I ordered product in your store and payed for it. But no less than hour later did you cancel my order and crush dream of owning it.

Absolutely terrible. Had a bad time from the start. Best Buy took my money, ordered my item and then canceled it hours later