Customer Ratings & Reviews

Was told could place in-store order so I did since waiting hours outside with store confirming they had 8 only to have 4 on open. Best buy employees stole half the stock and played it off like they were for online orders. My in-store order then gets cancelled and it took over a month for them to cancel/start refund for me. Absolutely terrible experience.

Jordan landing sold my reserved SPC. The prismatic SPC was reserved and received the invite access to get the SPC. I was excited to receive the invite. There was issues with the delivery, and was able to get the SPC to be picked up at Jordan landing. There was multiple issues and reserved copy was sold.

Process and using app was painful. And how r they choosing people ?

wanted for collection but came damaged in shipping, little sad but hoping for some hits

Store is terrible. Employees lie about product availability. Employees are extremely rude. Will definitely not be back to the Dekalb, Illinois location. Bunch of corrupt employees. I can’t buy a 30 dollar box of Pokémon cards? Well, I’m certainly not going to Best Buy for a 7,000 tv.

Sold me ripped and resealed product and wouldn’t do a refund or exchange

Pokémon’s a scam. You only get good pulls if you buy a massive amount of product. Hard to even buy any cause scalpers have over taken the markets. Once a really fun hobby, now just a box of disappointment.

Horrible hit rates, but the promo is cute. Please do not buy it in the aftermarket, wait for it to drop and help reduce the aftermarket demand

Didn’t get my replacement item from an invite event I got received. Other orders went out and the event ended and a day before pick up it was sold out even tho I bought it two week prior

Ordered this set in store and then have it cancelled is absolutely ridiculous. So best buy is just accepting orders hoping they get that amount in which is crazy. Lets not forget when we went to get prismatic booster bundles, the employees stated how much they had, i was the second to last person that would have been able to get one with the limit they set. When we get inside some how the person in front of steps up and they tell her they are sold out and used the excuse of “miscounting” how do you miscount by 3 when the number was below 20, so either the employees are selling more to their buddies at the front of the line or are hiding them last minute when they could have taken their allocation before opening and giving the amount they had available. Biggest waste of time just trying to get stuff for the kids because someone wants to make a quick buck.

Product came damaged. The wrapping was completely torn on one side. Because of the pokemon no return policy I am stuck with it. As a collector I am unable to display this piece.

Product came to me ripped and in barely any packaging. This is a collectors item and to have it delivered in poor condition was disappointing.

My item arrived with a large slash through the plastic and box. Can not exchange or return tcg items, so stuck with a damaged product.

Box came damaged and had broken seal, ruining the items value. Asked local store for options to trade it for an undamaged box and they said no.

box didnt have godpack disappointing only good card could save me is the promo card smh lol

Unfortunately, the box was damaged when received where there was a big tear on the bottom.

Employee said limit 1 when the limit was 3. Multiple people in front got 6-9 from multiple orders.

My product plastic was rip. I was very disappointed. It was for a present. Someone on your end mess up.

The order came ripped. I was very upset. And there isn’t any way to return it.

I shop at Best Buy all the time but this time really made me frustrated and can’t believe what happened to not just myself and other people as well. Having our orders being canceled even after placing it and paying in full is unacceptable for any retail store Best Buy needs to really step up their game and make sure that they know there will be able to place orders in store for shipping to customers home before going through everything and then come to find out our orders get canceled. It’s bad enough the scalpers already come out here to get all product for Pokémon nowadays and being a collector, it’s really frustrating.