Customer Ratings & Reviews

Packing was insufficient and product was wedged diagonally in a box and the seal came ripped.

My product plastic was rip. I was very disappointed. It was for a present. Someone on your end mess up.

Employee said limit 1 when the limit was 3. Multiple people in front got 6-9 from multiple orders.

Item arrived damaged, customer support said they couldn't replace it.

I placed the order in-store with the help of a staff. Later received a confirmation email, and money was deducted from my credit card. However, Best Buy canceled my order, saying that the item was oversold. Obviously, this was just an excuse since the order was placed via the computer in-store. Yet Best Buy keeps asking me for a review. Man, what can I say?

The order came ripped. I was very upset. And there isn’t any way to return it.

The SPC came sealed but one of the packs was sliced open and tampered with.

Received my product with multiple rips in the plastic wrapping.

Item was delivered in the wrong address. I hope one day to have one

I shop at Best Buy all the time but this time really made me frustrated and can’t believe what happened to not just myself and other people as well. Having our orders being canceled even after placing it and paying in full is unacceptable for any retail store Best Buy needs to really step up their game and make sure that they know there will be able to place orders in store for shipping to customers home before going through everything and then come to find out our orders get canceled. It’s bad enough the scalpers already come out here to get all product for Pokémon nowadays and being a collector, it’s really frustrating.

This product was resealed. The entire thing was tempered with.

Terrible product. Save your money. Worst set of all time.

I camped outside Best Buy for hours, found out they only had 1 physically in store. Was able to order it at check out line to ship in June, was absolutely thrilled. Then it got cancelled, Best Buy didnt even send a notification or email or anything. Very poor customer service all around. Regardless of bots, scalpers or limited quantities, its nothing new. But this was a major failure on their part this time.

Waited in line and ordered in store fairly just like everybody else. I was assured by staff members that my order was set and i received an invoice and order number. I go to check a couple days later and they cancelled the order for no reason, customer service is no help. This is absurd, upsetting, and a complete waste of my time. Now my children have no pokemon to open.

Why is management going to make people sit outside for a drop knowing darn well they were only going to have 1? The transparency needs to made to not make people wait outside thinking they may have a chance. Regardless if it was a tv, laptop, or anything that is hot right now, this is malpractice. And the topper, you guys canceled our online order as an icing on the cake..

Went and pqid in full at the store. Order was cancelled for no reason

Preordered 1 after being 10th in line and them only having 9. Best Buy took my $97 then cancelled my order giving me $0.00 refund. Had to go up to best buy in order to even get my refund. Why allow us to order the limit of one just to crap on us??? I see why so many people are hating. I got lucky enough to get a slashing tin which gave me a brute bonnet!!!

Smelly stinky gross this thing stinks and I never pull anything

They let me order it in store after waiting hours in line for opening because they "didn't have them ready" and when I got home they canceled my order. I went in the next morning to try and get the SPC and I was 5th in line. They sold out before I got one even though they claimed they had 9 the day before.

Never got the item. Waited in line since 9pm day before. They had 11 boxes was 5th in line and miracles happen and when they opened they were sold out…. Not one of us in line got any and were told we would be able to order online only for them to cancel it the next day. WorstBuy.