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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 7685 reviews

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Rating by feature

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Battery Life

    Rating 4.3 out of 5 stars

  • Connectivity

    Rating 4.4 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers commend the Voyager 5220 for its excellent sound quality, comfortable fit, and long-lasting battery life. Many users appreciate its reliable Bluetooth connectivity and lightweight design. However, some customers have noted concerns about the fit being a little loose, the volume being too low, and the range not meeting expectations.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 7,685 reviews
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Excellent bluetooth, sound quality is great

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this bluetooth daily and it works great and the sound quality is excellent. I have never had any complaints from my customers. It is comfortable to wear and holds a charge well.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Fit

    Rated 5 out of 5 stars

    Great Bluetooth headset!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had the Plantronics Legend for several years and it has finally started having issues with connectivity (works great for music but switches off and on during calls) so I treated myself to the plantronics voyager 5220 and am very happy with it! Connectivity is great and still has an amazing sound! Find this type much more comfortable than other styles. I tried the Bose soundsport, great sound but just couldn’t believe how large the ear buds were, tried the apple air pods, which I loved all the features and how simple the commands were with my iPhone but didn’t like the way they felt in my ear, so I returned them and went with my first style Bluetooth, the Plantronics. I love it and will stick with this style!!!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort

    Rated 5 out of 5 stars

    Favorite BluetoothHeadset

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 4th Plantronics - Voyager Bluetooth. I also own the Apple IPODS but I find the Voyager Bluetooth more comfortable and the charge last longer. The Voyager also has features I don't think the Apple IPODS offer or I've never been able to figure out how to use. The Voyager announces the caller and gives you the option to say "answer" or "decline". I have not figured out how to answer a call with the IPODS without actually sliding the accept on the IPHONE. I admit the IPODS are not as cumbersome looking but again the comfort and the convent answering of the phone is more important to me than the looks.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Work good.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had my Voyager ear piece for over a month now and find the sound quality and battery life to be excellent with my ssmsung Galaxy Note 6 The Bluetooth connection is quick from cold switch and instantaneous when connected. The voice commands and prompts are nothing more than what you get in even the basic models these days, but it also does not get complicated - it tells you who is calling, how much battery life is left and whether to accept call or reject. Battery life is typically 6-7 hrs. Only negative is that the volume awitch is behind ear and is a bit awkward to adjust while on call.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Comfortable with great sound

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headset is comfortable because it doesn't have to be pushed tightly into your ear to be secure without falling off your ear. People say they hear me very well because it has 4 noise-canceling microphones. I've only used it inside though. The sound quality on my end is great too. And I like that it has a mute button.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Nice ear piece.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this item while operating a tractor-trailer over the road. The unit works well and has a long battery life. My only wish is that I would like the earpiece volume to go a little higher. For normal usage it works great. But there are times in the cavernous truck, with wind and road noise, that I have a difficult time hearing the person speaking to me. On the up side, it has a noise cancelling mic that works very well. No one on the other end ever complains of background noise or not being able to hear me speak.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    No negs

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headset is quick to charge, excellent clarity, great mic. It also pairs immediately. People who take my phone calls say that it is as if I'm speaking directly into the phone. I have had other Plantronic products in the past, and they have all been consistently good. My current wireless earbuds are a Plantronics backbeats product. I have bought many of similar products from other makes, and have never been satisfied. Now, with two Plantronics products that I use virtually every day, I can say that I am perfectly satisfied with the quality, build and sound of this product and my other Plantronics. products

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Fit

    Rated 4 out of 5 stars

    Would probably work great for others

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned mine, but only because it just didn’t fit right. I wear glasses, and it was a bit of a challenge to get it on my ear right and just didn’t feel right. Sound quality was acceptable. I only had the chance to compare the call quality with these inside a house. The call quality was nearly identical (in my experience) to my Bose QC35ii, but who wants to wear giant headphones all day while talking on the phone. Again, work great and seem pretty fancy but just didn’t fit me right.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Poly

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very clear. Long Lasting charge. Very comfortable.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Plantronics stepped up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I read some of the reviews and was skeptical about buying it so I bought the Plantronics Legend but in the back of my mind after I bought the Legend I really wanted to buy Plantronics Voyager 5220 so after a couple of days I went back to Best Buy and got the Voyager 5220 and let me tell you I have not had any problems with it nothing. I love it. I can hear the other person clearly they can hear me clearly. It's super comfortable that sometimes I forget I have it on. The person in the other line can hear the air from air condition hitting me in the face or any wind noise. Amazing product.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    The Best I Can Find

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I keep coming back to this style of headset, from Plantronics. I have tried a few others and been largely disappointed. The 5220 just DOES IT! Sound quality is fine on both ends. Battery life is fine at this point. Love the way it monitors that. Noise cancelling is great! If I have to knock it a little, it has dropped connection to my iPhone twice, but I think it had to do with the fact it wasn't all the way against my ear. It does sense that. Once I adjusted it properly, it hasn't broken connection again. I really like these! Don't hesitate to get one!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Great Sound Quality & Sound Comfort.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality. Very durable and comfortable. Easy to wear all day. Good talk time. Clear speech in noisy environment.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Comfort and clarity

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've used a number of Bluetooth devices over the years, and find this one to be the most effective overall for myself. I have trouble with the devices that just sit in your ear without any support, so I always look for one with some type of over the ear support. This one fits quite comfortably as the large behind the ear piece hols the device comfortably in place. The sound quality is fantastic, it has good range distance away from the device, and the extra length boom mic helps pick up clear speech.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best Bluetooth everrrrr

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Bluetooth yet so far that I have ever had. Love the noise canceling for my calls. I wish the battery life last longer

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort

    Rated 3 out of 5 stars

    Good sound quality, connectivity, battery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this BT for use at work while driving and doing other things where I need to be hands free. When you power on the device it connects almost immediately. Battery life is good, BT let's you know how many hours you have and estimates about 6 hours of talk time on a full charge. I'm skeptical about the noise cancellation feature and it's existance because when I ask people if they can hear certain noises in my background they State that they can hear it with no problem. On the users end, noise from the background of the person I'm speaking with appears to be enhanced for example if the person has the television on I can hear it quite clearly while the person states the television is on a low volume. At times the BT will connect to the phone but will have a lot of static making the person sound like a robot or to the point where you can't understand them at all and will have to turn the BT off and on multiple times to get it to work properly. The BT does not notify you when a call has ended which I find very annoying because if I want to be certain that the caller on the other end is truly off the line I have to Physically check the phone to ensure I won't say something aloud to embarrass myself after I think the person has hung up but didn't. The app interface seems pretty good and you can change some of the features which is cool but after the first few days I barely use it. Physically the BT is comfortable. I can wear it for an extended period of time and often will forget I'm wearing it. I personally don't like how the boom (microphone) sits far out away from your face as I would prefer something more discreet. Being able to use this BT on either ear is a nice factor and is convenient. All in all not a bad product.

    No, I would not recommend this to a friend
    • Brand response from PlantronicsRepresentative
      Posted .

      Thank you for your honest review on our Voyager 5220, we are sorry to hear you're experiencing trouble with your unit.

      In order to troubleshoot connectivity or audio issues you might want to try resetting the Bluetooth connection between your phone and headset to see if that helps the issue. To do so:
      1. Delete the headset from your cell phone's list of paired devices.
      2. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone.
      3. Re-pair the headset with your phone. If this does not fix your issue, we suggest pairing the headset to another cell phone as a test.

      If the issue is not present on the second phone, then the problem may be with the first phone, rather than the headset. If the issue exists on the second phone as well, you will need to replace the headset. Please don't hesitate to contact our customer care group at www.plantronics.com/support if you require assistance. Plantronics

  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Great Audio

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is very clear, and certainly loud enough for most situations. The three sizes of ear pieces allow it to be comfortable for all most any ear. I would have gone 5 stars, however the charging "system" that came with it are just a cigarette lighter adapter and a USB cable. The charging port on the earpiece is covered with a rubber flap which is tight and I would think easy to rip off over time. Although I can go for three days without charging, I have already ordered an aftermarket charging cradle.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This little guy did exactly what I expected it to do. I drive all day and need something to overcome the road/wind noise and still provide clear communication. I have asked many people on the receiving end about call quality when I KNOW there is background noise and they always say it's Crystal clear. I bought the battery accessory for it separately and it's awesome. Charges the headset several times and provides a strong travel case. Only gripe is that the rubber earpiece that goes into your ear is proprietary and cannot be swapped with any aftermarket silicon piece. Very impressed with this device after trying so many others that just couldn't make the cut. Very much recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Excellent Blue tooth

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This unit is very clear with excellent noise cancellation. It has excellent battery life and is very comfortable to wear. Charges on a USB micro connection which is common to other devices.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Great electronically!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have no issue with the electronics controlling this Bluetooth Headset. It paired quickly and always reconnects seamlessly. The audio is clear and for my use the battery is long lasting. The only complaint I have is that circular earpiece itself will not remain in the ear canal. It remains inline with the ear canal and the audio is clear and listenable as long as the volume is high enough. I would just feel that it is more secure physically if it remained anchored in the ear canal.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Best bluetooth headset on the market

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've used the Voyager and others for a few years but this model 5220 tops them all with the best quality in terms of connectivity, audio quality and noise cancelling capabilities. I use it daily for business calls and conference calls. Long lasting battery with 7 hours of talk time and easy to use volume and call controls from both the smartphone or the headset itself. Great call announcement ability when contacts are already established within your phone. Absolutely a must have for iPhone 6 users as previous models have had quality & connectivity issues with the iPhone 6.

    I would recommend this to a friend