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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 7687 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Battery Life

    Rating 4.3 out of 5 stars

  • Connectivity

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers commend the Voyager 5220 for its excellent sound quality, comfortable fit, and long-lasting battery life. Many users appreciate its reliable Bluetooth connectivity and lightweight design. However, some customers have noted concerns about the fit being a little loose, the volume being too low, and the range not meeting expectations.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 233 Showing 4,641-4,660 of 7,687 reviews
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Best Bluetooth Ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I used many hands free devices but so far this is the best headset I used I will highly recommend this noise cancellation and battery life is very good

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Ok For Beginners

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can hear okay but the background noise is something that the people on the other end complained about. I work construction though.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Happy Customer

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this blue tooth earpiece over 2 years ago and I love it! It allows me to be hands free. This is my second one; my first was was a gift and it lasted for years.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    product does what it says

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this bluetooth ear piece was at the time cost the most but i expected top notch and it basically is! just wish there was more than 6 hours talk time before battery dies, HOWEVER it charges rapidly!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Slim choice head set

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good working head set, battery not that good, bought my first one and only lasted 4 months and the battery we t dead

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works as advertised

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked as described. My biggest concern was the moveable parts and breakage. Seems to be built pretty well. Flexible which will decrease the chances that I will break this when I store in briefcase of suitcase during travel.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Michele Plantronic

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this devices beibg able to control all my smart devices . My plantronic makesy life easier with out having to use my hands

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Cassy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this headset but I'm disappointed that I was unable to buy a warranty. Apparently you no longer can buy a warranty for this product at Best Buy..

    I would recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 3 out of 5 stars

    Seems ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This seems to work fine. The volume isnt wonderful, and it dorsnt actually go stick in your ear like earbuds. More or less just puts the sound near your ear

    I would recommend this to a friend
    • Brand response from PlantronicsRepresentative
      Posted .

      Thank you for your honest review on our Voyager 5220 Headset. In case you are unable to find a comfortable fit, please be sure to try wearing your headset on either ear and also trying all of the included ear gel sizes in order to find the most fit and comfortable fit. We will forward your feedback to our team for future consideration, please don't hesitate to contact our customer care group at https://www.plantronics.com/us/en/support/contact if you require assistance! Plantronics

  • Rated 4 out of 5 stars

    Bluetooth

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome i recommend to other people is good service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I’ll recommend it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good product and I love it however I wish it had a better battery life

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    No box!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It didn't come with a charging box and it sounds a bit muffled. Fit ok

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Bluetooth!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only reason it didn’t get 5 stars was the charging covwr. Its hard to get off.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Try something else

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TL;DR I feel hustled like companies who support Elon Musk. This is an okay earpiece. It functions the way it should but at the same time proves itself to be lack luster. With a function to fight buffeting from wind and ambient noise cancellation, it is odd that the quality of this multi mic-ed product has worse call quality than an airport speakerphone.

    No, I would not recommend this to a friend
    • Brand response from PlantronicsRepresentative
      Posted .

      Thank you for taking the time to share your feedback; However, we're sorry to hear about your experience. The Voyager 5220 is specially engineered to deliver superior call clarity. To troubleshoot audio issues, please reset the Bluetooth connection. To do so: https://bit.ly/2OOMfnw. Also, please ensure the firmware version is up to date through our Hub Software for Desktop: https://bit.ly/30jDXJM. Lastly, testing the earpiece with a different phone model and while it is paired with a single Bluetooth device is also ideal to determine the cause of the issue. In case the issue persists, please note this model counts with a one-year limited warranty. We thank you for bringing this to our attention. For further assistance, please don't hesitate to contact our Customer Care Team at: (888) 248-4143 or (916) 928-7561 plantronics

  • Rated 3 out of 5 stars

    Voyager Pro+ is much better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this believing Plantronics would've increased quality since the Voyager Pro+ but nothing matches the clarity of the Voyager Pro+. Range is good but the audio readouts have static and everyone said my voice drops out even though it doesn't sound like it through the headset. Go online and look for the Voyager Pro+. They're discontinued but you can still get them new. I bought 10 on a popular auction site so I should be ok for a while. Since you can get the Voyager Pro+ I wouldn't recommend the newer Plantronics models, but Plantronics doesn't support the Voyager Pro+ so there's no way to get any firmware upgrades.

    No, I would not recommend this to a friend
    • Brand response from PlantronicsRepresentative
      Posted .

      Hello, our Voyager 5200 has improved wind reduction and noise cancellation as well as range compared to all of our older Voyager series headsets.

      If you're having trouble with your unit please don't hesitate to contact us, we'll be glad to assist you at www.plantronics.com/support Plantronics

  • Cons mentioned:
    Volume

    Rated 3 out of 5 stars

    Earpiece volume too low

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned this because the max volume for the earpiece was too low? I replaced it with a Plantronics 4210 and it works very well.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    So simple

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its technology is advanced and simple to use, my work needs to have two cell phones connected at the same time, it works perfectly, I interact between them, and I do not have problems with the interface.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Inaccurate BestBuy Product Photos

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately this earpiece shows a charging case in the photos on Best buy but doesn't actually come with it. I had this earpiece for a few years until it was stolen at my employers office. It's a great earpiece for conference calls and works with multiple chat software (Teams, Zoom, WebEx). No charging case = Deal Killer in real life use though. No one wants to plug and unplug daily. Had to return.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good but could be bettter

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have used Plantronics for years. This one is one is the only one I've had that hurts my ear after wearing for a while and doesn't pick up my voice when I say "answer" or "ignore" - you almost have to yell it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Plantronics voyager

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my third one i have owned. I enjoy the answer or ignore option. And the durability of this earpiece. My last one still works but after 4 years all the runner wore off and just needed a new one.

    I would recommend this to a friend