Customer Ratings & Reviews

Hi! Thank you for your honest review on our Voyager 5200 headset. However, we are sorry to hear about your experience. Our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. If the headset is no longer charging or powering on, it could be an issue with the battery. You may want to try charging the headset using a different charging cable and power source to completely isolate the issue. If for some reason you still encounter the same issue then it means the headset has an actual problem and it is best to replace it. Remember this unit counts with a limited warranty since the first day of purchase and you can request a replacement directly through our official website: https://bit.ly/2N637EC. Please note the life span of the product depends on the usage but on many cases they last for way past their warranty period. Please don't hesitate to contact our Customer Care Team at 800-985-9815 if you require assistance.

Hi! Thank you very much for your honest review and for your kind comments; we really appreciate you taking valuable time out of your day to give your feedback. We will continue to provide our valuable customers like you the best of our products and services. Please don't hesitate to contact our Customer Care Team at https://www.plantronics.com/us/en/support/contact if you require assistance.

Hi! Thank you for your review on our Voyager 5200 headset, however, we are sorry to hear about your experience. Our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. We will forward your comments and feedback to our team for future consideration when developing new products and accessories. We might be able to send you the ear tips as a spare. You can also find these type of spares online: Small (203710-01), Medium (203710-02) and Large (203710-03).
Please don't hesitate to contact our Customer Care Team at https://www.plantronics.com/us/en/support/contact if you require assistance.

Hello and thank you for your review on our Voyager 5200, however, we are sorry to hear about your experience. If you are experiencing some audio issues with the headset, you may want to try resetting the Bluetooth connection with your mobile. To do so: 1) Unpair the headset from your mobile phone by accessing your Bluetooth settings. 2) Power off your mobile phone for 2 minutes and turn it back on. 3) Re-pair the headset by pressing and holding down the call control button until you see the LED flashing red and blue. 4) Access to your Bluetooth settings and select "PLT_V5200". Once successfully paired, you will hear "pairing successful" and the LED on your headset will stop flashing red and blue. You may also want to disable the smart sensors of your headset and check if it doesn't have any kind of updates available through Plantronics Hub: https://bit.ly/2NNfqpE. If for some reason you still encounter the same issue, then it means the headset has an actual problem and it is best to replace it. Remember this unit counts with a limited warranty since the first day of purchase, and if you need a replacement you can click on the following link for further instructions: https://bit.ly/2N637EC. Please don't hesitate to contact our Customer Care Team at 800-985-9815 if you require assistance.