Customer Ratings & Reviews

Hi! Thank you for your review on our Voyager 5200 headset, however, we are sorry to hear about your experience. Our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. We will forward your comments and feedback to our team for future consideration when developing new products and accessories. We might be able to send you the ear tips as a spare. You can also find these type of spares online: Small (203710-01), Medium (203710-02) and Large (203710-03).
Please don't hesitate to contact our Customer Care Team at https://www.plantronics.com/us/en/support/contact if you require assistance.

Hi Selene! Thank you for your honest review on our Voyager 5220, however we're very sorry to hear about your experience. If you are experiencing connectivity issues, you might want to try updating the firmware version of your headset through Plantronics Hub for Desktop. https://goo.gl/gsUuyV Once the installation is complete and you connect your headset with the Micro-USB cable, it should read your earpiece and check for pending updates on the notifications section. In addition to this, please try disabling the Master sensor on Settings>sensors to see if you get a different result. In case this doesn't work, please note this unit has a one-year warranty from date of purchase. For instructions to submit a claim https://goo.gl/ENhWkv. Please contact our Customer Care Team at https://www.plantronics.com/us/en/support/contact if you require assistance!

Thank you for your honest review on our Voyager 5220, we are sorry to hear you're experiencing trouble with your unit.

In order to troubleshoot connectivity or audio issues you might want to try resetting the Bluetooth connection between your phone and headset to see if that helps the issue. To do so:
1. Delete the headset from your cell phone's list of paired devices.
2. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone.
3. Re-pair the headset with your phone. If this does not fix your issue, we suggest pairing the headset to another cell phone as a test.

If the issue is not present on the second phone, then the problem may be with the first phone, rather than the headset. If the issue exists on the second phone as well, you will need to replace the headset. Please don't hesitate to contact our customer care group at www.plantronics.com/support if you require assistance.

Hello and thank you for your review on our Voyager 5200, however, we are sorry to hear about your experience. If you are experiencing some audio issues with the headset, you may want to try resetting the Bluetooth connection with your mobile. To do so: 1) Unpair the headset from your mobile phone by accessing your Bluetooth settings. 2) Power off your mobile phone for 2 minutes and turn it back on. 3) Re-pair the headset by pressing and holding down the call control button until you see the LED flashing red and blue. 4) Access to your Bluetooth settings and select "PLT_V5200". Once successfully paired, you will hear "pairing successful" and the LED on your headset will stop flashing red and blue. You may also want to disable the smart sensors of your headset and check if it doesn't have any kind of updates available through Plantronics Hub: https://bit.ly/2NNfqpE. If for some reason you still encounter the same issue, then it means the headset has an actual problem and it is best to replace it. Remember this unit counts with a limited warranty since the first day of purchase, and if you need a replacement you can click on the following link for further instructions: https://bit.ly/2N637EC. Please don't hesitate to contact our Customer Care Team at 800-985-9815 if you require assistance.