Customer Ratings & Reviews

Hello! Thank you for your review, however, we are sorry to hear about your experience. If you are experiencing some intermittent audio issues with the headset, you may want to disable the smart sensors of the headset. If the sensors are not calibrated, you could encounter these type of issues. In an idle state, simultaneously press and hold the call and mute buttons for 5 seconds and a voice prompt will inform you of sensors status. You may also want to test the headset connected to a different mobile to isolate the issue. If for some reason you still encounter the same issue, then it means the headset has an actual problem and it is best to replace it. Remember this unit counts with a limited warranty since the first day of purchase, and if you need a replacement you can click on the following link for further instructions: https://bit.ly/2N637EC. Please note this headset counts with multi point technology. Multi point technology enables you to pair and connect your headset to two different Bluetooth audio devices at once. Note that you will not be able to use two devices simultaneously; instead, the benefit is that you will be able to answer an incoming phone call from either device using the headset. Our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. Please feel free to contact our Customer Care Team at 800-985-9815 if you require assistance.

Hi Gordon and thank you for sharing your honest review on our Voyager 5220; However, we're sorry to hear you've had this experience. This model is one of our best communication headsets and specially engineered to deliver superior range as it is a Bluetooth class 1 device but to get the full benefit of the extended range, your phone needs to also be a Class 1 Bluetooth device. If your phone isn’t a Class 1 Bluetooth device, then your maximum range should be closer to the standard 10m/33ft Bluetooth range. To troubleshoot audio and range issues, please reset the connection: https://bit.ly/2OOMfnw. To re-pair, make sure you set it in pair mode by pressing and holding the call button for 6-8 seconds until LED flashes red and blue repeatedly. Also, please ensure the firmware version is up to date through our Hub Software for Desktop. After following the previous steps, test the unit on different locations to isolate the cause of the issue. Building layout and materials affect how far wireless signals will reach, which influences roaming range and density. Concrete and metal construction blocks wireless signals, reducing the potential for interference while limiting roaming range. On the other hand, large windows or a central atrium allow signals to travel farther, allowing greater range while potentially increasing density issues. Understanding how building design affects wireless performance is key to maximizing wireless headset deployment density and audio quality. In order to extend the battery life of our products: https://bit.ly/35IMed5.

Hello and thank you for your honest review on our Voyager 5220 headset, however, we are sorry to hear about your experience. Charging issues with Bluetooth headsets can be a problem caused by the power source, cable or the product itself (it can be the charging connector or the battery on some cases). You may want to charge the headset with a different micro USB cable to see if the issue persists. If for some reason you are still having the same issue then it means the headset has an actual problem and it is best to replace it. Remember this unit counts with a limited warranty since the first day of purchase. Please don't hesitate to contact our Customer Care Team at https://www.plantronics.com/us/en/support/contact if you require assistance.

Hello! Thank you for your review on our Voyager 5220 headset, however, we are sorry to hear it wasn't for you. Please note the functionality of the headset will depend on the device and application being used. In order to change the ear gel from the headset, you need to push in ear tip and rotate to the left to unlock it, then align new ear tip into slot; push, rotate to the right and lock into place. These headsets are designed to fit the vast majority of ear shapes and sizes; however, we do know that one size may not fit all and if you find the product too uncomfortable for normal use we strongly recommend that you consider using a headset with a different wearing style. Our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. We will forward your comments and feedback to our team for future consideration when developing new products and accessories. Please feel free to contact our Customer Care Team at https://www.plantronics.com/us/en/support/contact if you require assistance!

This headset should give you up to 7 hours of talk time with a full charge.

If your headset is giving you considerably lower talk time or the battery drain is too high when not in use you might want to try resetting the Bluetooth connection between your phone and headset following these steps:
1. Delete the headset from your cell phone's list of paired devices.
2. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone.
3. Re-pair the headset with your phone and test.

If the issue is the same we recommend testing the device with another phone to determine if its on the phone or headset. If the issue persists even on a different phone we can replace that device, it comes with a 1 year warranty from the date of purchase. You can use the following url to view our replacement steps: http://www.plantronics.com/us/support/kb/detail.jsp?vfurl=/articles/en_US/Warranty/RN9669&retURL=%2Fapex%2FknowledgeSearch®ion=us&p=&c=All&k=replacement&t=All&lang=en_US&popup=false&c=All

Thank you for your honest review on our Voyager 5220, we are sorry to hear you're experiencing trouble with your unit.

In order to troubleshoot connectivity or audio issues you might want to try resetting the Bluetooth connection between your phone and headset to see if that helps the issue. To do so:
1. Delete the headset from your cell phone's list of paired devices.
2. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone.
3. Re-pair the headset with your phone. If this does not fix your issue, we suggest pairing the headset to another cell phone as a test.

If the issue is not present on the second phone, then the problem may be with the first phone, rather than the headset. If the issue exists on the second phone as well, you will need to replace the headset. Please don't hesitate to contact our customer care group at www.plantronics.com/support if you require assistance.

Hi! Thank you for your honest review on our Voyager 5200 headset. However, we are sorry to hear about your experience. Wearing glasses with this headset will probably not be too comfortable depending on the type or size of the arm of the eyeglasses. If the arms of your eyeglasses are too big or thick it will not be comfortable to use. We know that one size may not fit all and if you find the product too uncomfortable for normal use we strongly recommend that you consider using a headset with a different wearing style. Please don't hesitate to contact our Customer Care Team at https://www.plantronics.com/us/en/support/contact if you require assistance.