Customer Ratings & Reviews

Thank you for your honest review on our Voyager 5220. We will forward your feedback to our team for future consideration, please don't hesitate to contact our customer care group at www.plantronics.com/support if you require assistance!

Thank you for taking the time to share your feedback on our Voyager 5220 Headset. We're sorry to hear you've had audio issues. You might want to try resetting the Connection between your phone and headset. To do so: https://goo.gl/8DJmcG Also, please ensure your unit's firmware is up to date by checking for updates and applying any (if available) through our Plantronics Hub software: https://goo.gl/5ceQ1v. Testing your headset with different phones and also at different locations and while connected to a single device at a given time is ideal in order to isolate the cause of the problem. In case you have the same results, please note this unit does have a one-year limited warranty from date of purchase. Please don't hesitate to contact our Customer Care Team at: https://www.plantronics.com/us/en/support/contact if you require assistance

Hi! Thank you for your review on our Voyager 5220 headset, however, we are sorry to hear about your experience. If you are experiencing low volume on the headset you may want to try resetting the Bluetooth connection with your mobile. To do so: 1) Unpair the headset from your mobile phone by accessing your Bluetooth settings. 2) Power off your mobile phone for 2 minutes and turn it back on. 3) Re-pair the headset. With the headset powered off, press and hold down the right ear bud until you hear "pairing". 4) Access to your Bluetooth settings and select "PLT_BBFIT 3100". Once successfully paired, you will hear "pairing successful". We also recommend checking for updates on the headset through Plantronics Hub. Last but not least, we recommend testing the headset with a different mobile to completely isolate the issue. If for some reason you still experience the same audio issue with the headset, then it means it has an actual problem and it is best to replace it. Remember this unit counts with a limited warranty since the first day of purchase, and if you need a replacement you can click on the following link for further instructions: https://bit.ly/2N637EC. Our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. Please don't hesitate to contact our Customer Care Team at 800-985-9815 if you require assistance.

We are sorry to hear that the Voyager 5220 did not have an optimal fit for your needs. Our headsets are designed to fit most people however, there can be exceptions. Again, we sincerely apologize that it did not fit you well. In regards to the battery, there could be a lot of reasons why this could be happening, we would recommend that you could give us a call at (916) 928-7561 Opt. 2.

Thank you for your honest review on our Voyager 5220,

In order to get the most secure and comfortable fit please be sure to try all of the included in-ear gel eartips, while wearing the headset you should feel a secure fit that is not too loose nor too tight. You might also want to try increasing your headset and phone volume levels while you're on a call to ensure call audio volume is set to a high level. Please don't hesitate to contact our customer care group at www.plantronics.com/support if you require assistance.

Hi! Thank you for the review, however, we are sorry to hear about your experience with the Voyager 5200. If you are getting static on the headset, you may want to try to reset the connection between the headset and the mobile. 1) Unpair the headset from your mobile phone by accessing to your Bluetooth settings. **iPhone users click Settings > Bluetooth > Next to "PLT_V5200" you will see an "i", tap on it and select "Forget this device". **Android users click Settings > Wireless & Networks > Bluetooth: On > Next to "PLT_V5200" you will have a Tool icon, tap on it and select "unpair" or "disconnect". 2) Power off your mobile phone for 2 minutes and turn it back on. 3) Re-pair the headset by pressing and holding down the call control button until you seethe LED flashing red and blue. 4) Access to your Bluetooth settings and select "PLT_ V5200". Once successfully paired, you will hear"pairing successful" and the LED on your headset will stop flashing red and blue. In case you still encounter the same issue please don't hesitate to contact our Customer Care Team at https://www.plantronics.com/us/en/support/contact if you require further assistance.

Hi Dave, thank you for your review on our Voyager 5200 headset, however, we are sorry to hear about your experience. If you are having low volume on the headset, we recommend increasing the volume directly from your mobile and headset. We also recommend testing the headset on either ear to see if there is an improvement. Our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. We will forward your comments and feedback to our team for future consideration when developing new products. Please feel free to contact our Customer Care Team at https://www.plantronics.com/us/en/support/contact if you require assistance.

Hi Chuck and thank you for sharing your honest feedback; However, we're truly sorry to hear you've had trouble with your Voyager 5220 Headset. There are a few troubleshooting steps that should helps us determine the cause of the issue. If calls are disconnecting from the earpiece, this might be related to the smart sensors as they detect the pressure from your ear, yet there can be several conditions triggering them, like having the earpiece a bit loose from your ear, or wearing glasses. Please disable the master sensor through our Hub Software for Desktop: https://bit.ly/30jDXJM to verify if the issue connection and audio issues persist. Lastly, please test the earpiece with a different cell phone model, in this case with a different iOS version, as it could be related to a recent update. If you still get the same results, then there must be an actual problem with the unit and it is best to replace it. This model counts with a one-year limited warranty when purchased as brand new. Thank you for bringing this to our attention. If you require further assistance, please contact our Customer Care Team at: 1 888 248 4143 or 1 916 928 7561

Thank you for your honest review on our Voyager 5220, we are sorry to hear this unit's comfort didn't meet your expectations.

You might want to try wearing the headset on your other ear as well as experimenting with all the included ear tip sizes in order to find the most secure and comfortable fit. We will forward your feedback to our team for future consideration, please don't hesitate to contact us at www.plantronics.com/support if you have any questions!

Thank you for sharing your experience with your Voyager 5220. We're sorry to hear you were not able to find a comfortable fit even after trying the different sizes of ear pieces. You might also want to try using the included foam covers to see if you get a more secure and comfortable fit. Our headsets are designed to fit the vast majority of ear shapes and sizes; however, we do know that one size may not fit all and if you find the product too uncomfortable for normal use we strongly recommend that you consider using a headset with a different wearing style. If you are looking for a product recommendation, please don't hesitate to contact Plantronics Customer Care at 855-765-7878.