Customer Ratings & Reviews
- Model:
- 7Y206AA#ABA
- SKU:
- 6563035
Rating by feature
- Sound Quality
Rating 4.4 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the Voyager 5220 for its excellent sound quality, comfortable fit, and long-lasting battery life. Many users appreciate its reliable Bluetooth connectivity and lightweight design. However, some customers have noted concerns about the fit being a little loose, the volume being too low, and the range not meeting expectations.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Bluetooth
Good blue tooth
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Plantronics blue tooth is a life saver for my arms and neck in my beauty business.
I would recommend this to a friend Bluetooth??
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too many calls with static with this Bluetooth. If I switch to speaker or another wires headset the issues stop
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi! Thank you for your review on our Voyager 5200 headset, however, we are sorry to hear about your experience. I you are experiencing some audio issues with the headset, you may want to try resetting the Bluetooth connection with your mobile. To do so: 1) Unpair the headset from your mobile phone by accessing your Bluetooth settings. 2) Power off your mobile phone for 2 minutes and turn it back on. 3) Re-pair the headset by pressing and holding down the call control button until you see the LED flashing red and blue. 4) Access to your Bluetooth settings and select "PLT_V5200". Once successfully paired, you will hear "pairing successful" and the LED on your headset will stop flashing red and blue. You may also want to check if your headset doesn't have any updates available through Plantronics Hub: https://www.plantronics.com/us/en/support/downloads-apps/hub-desktop. Last but not least, we recommend testing the headset with a different mobile to completely isolate the issue. If for some reason you still encounter the same issue, then it means the headset has an actual problem and it is best to replace it. Remember this unit counts with a limited warranty since the first day of purchase, and if you need a replacement you can click on the following link for further instructions: https://bit.ly/2N637EC. Our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. Please don't hesitate to contact our Customer Care Team at https://www.plantronics.com/us/en/support/contact if you require assistance.
Recharge difficult
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is comfortable clear sound but difficult to plug-in for re-charge.
I would recommend this to a friendout of stock
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great headset however the ear piece needs to be replaced often and the store is always out of stock
I would recommend this to a friendCannot wear it for long periods.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like the ability to link 2 devices at omce but cannot wear it for long periods without discomfort. Had to buy a different device.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Great bluetooth
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good, bought it about a week ago, the sound is great..no problem yet.
I would recommend this to a friend Uncomfortable around ear lobe
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery doesn’t last long and is uncomfortable around ear lobe since it is such a thick unit
No, I would not recommend this to a friendGood if you're not active while on the phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's clear while talking on the phone, but ear piece doesn't stay in the ear if you're moving around. Works well sitting in one spot.
I would recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review on our Voyager 5220, please try using all of the included eartip sizes in order to find the most comfortable and secure fit. In case your headset feels too loose or falls off your ear under normal usage even after trying all available eartip sizes and wearing your headset on either ear we recommend that you try a headset with a different wearing style.
Please don't hesitate to contact us at www.plantronics.com/support if you have any questions!
- Cons mentioned:Fit
Didn't Fit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't fit my ear way to small, ear bud wasn't positioned properly. The charging case did work well.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest feedback and review, sorry to hear this headset didn't fit your ear very properly.
When we design a specific headset we aim to accommodate around 80-90% of different ear shapes and sizes but unfortunately one size doesn't fit all.
If the headset is uncomfortable to wear, feels loose in your ear or just seems like it'll fall regardless of the eartip size you are using we do recommend trying a headset with a different wearing style.
We will also make sure to forward this information to our product designers for them to consider when developing new products.
Works ok
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Using is a big draw on phone battery. Looks good, overall function is good, don’t like drain on battery life.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello and thank you for your review on our Voyager 5200 headset, however, we are sorry to hear about your experience. In general, having Bluetooth powered on and using a Bluetooth headset with your mobile can cause faster battery drain. In this cases, we highly recommend you to power off the Bluetooth on your mobile when not using the headset for a long period of time. Please feel free to contact our Customer Care Team at https://www.plantronics.com/us/en/support/contact if you require technical assistance!
Junk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Three people have already worked on this and it still doesn’t work. The company that made it has been swallowed by another company. The new company doesn’t answer ANY questions about it, they only answer questions on their own products. Looks like they just wanted to get rid of the competition.
No, I would not recommend this to a friendHeadset
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works good for office setting…design is sleek and comfortable…
I would recommend this to a friendWorks as it ahould
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as it is supposed to which is nice...lol Battery doesn’t seem to last as long as it states
I would recommend this to a friendIt’s not ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not Plantronics best headset. I liked the previous version more.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Great Bluetooth for heavy equipment!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am a construction worker this Bluetooth cuts out most background noises.
I would recommend this to a friend I have had several of the plantronics Legend and l
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had several of the Legend Bluetooth and really liked them. This fits ok and the battery does not last as long.
I would recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi Denny! Thank you for your honest review on our Voyager 5220 Headset. We're sorry to hear about your experience. This model has up to 7 hours of talk time, which means depending on the usage you can get within 6 to 7 hours of talk time. Of you are getting less than this amount of talk time, then you might want to try updating the Firmware version through our Plantronics Hub Software for Desktop: https://goo.gl/5ceQ1v. In addition to this, here's also a link with tips to improve the performance of the battery: https://goo.gl/XUj69j. In case you have the same results, please note this unit does have a one-year warranty from date of purchase. Please contact our Customer Care Team at: https://www.plantronics.com/us/en/support/contact if you require further assistance!
Bluetooth
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for awhile than ear piece broke, had to buy another one
No, I would not recommend this to a friendI guess I got a bad apple
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had several of the headsets and absolutely love them. However this one was different. I don’t know if they Changed factories or what but the speaker was fuzzy. The on off button was hard to move. And the Bluetooth connection was unreliable. I returned it. Best Buy was great to work on the return. No issues there. I used to buy these from a competitor an had great luck until all of a sudden exactly the same thing happened. The speaker was fuzzy and the buttons moved hard. So I switched to Best Buy hoping that they would be genuine. They were until this one. I hope this is a one time issue I had! I chose to recommend to a friend because the good ones I’ve had have been excellent. I’m crossing my fingers this is one time issue.
I would recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for sharing your honest review. We're sorry to hear about your experience. The Voyager 5220 is one of our best communication headsets and specially engineered to deliver superior call clarity. In order to troubleshoot audio issues, try to reset the connection between your phone and earpiece: https://goo.gl/emzUTA. You might also want to ensure your unit's firmware version is up to date through Hub for Desktop: https://goo.gl/5ceQ1v. Lastly, testing the earpiece with a different phone is also ideal to isolate the cause of the issue. If the issue persists, please note this model counts with a one-year manufacturer's warranty. In any case, we thank you for bringing this to our attention. Please rest assured that we take the quality of our products very seriously, and scenarios like these are very unlikely. If you require further assistance, please don't hesitate to contact our Customer Care Team at: 1-888-363-0726.
- Pros mentioned:Battery life
Great Device.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works awesome and battery life is good enough. Happy with the purchase.
I would recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello! Thank you very much for your honest review and for your kind comments; we really appreciate you taking valuable time out of your day to give your feedback. We will continue to provide our valuable customers like you the best of our products and services. Please don't hesitate to contact our Customer Care Team at 800-985-9815 if you require assistance.
so-so
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.had older model & when i asked salesperson if this one was like my old one he said it was exactly like it. well it wasn't had to bring back to store because it wouldn't sink up to my phone correctly after 30 minutes the salesperson got it to work ALMOST as good as before because i have older phone it doesn't find nubers the same way as before when i upgrade my phone it will be fine (i hope)
I would recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello, thank you for your honest review on our Voyager 5220, in case you are having issues with the Voice Dial features, you would just need to press and hold the MUTE (the red button on the MIC boom). In case you have any further questions or concerns, please feel free to contact our Customer Care team at: http://www.plantronics.com/us/support/contact/