Customer Ratings & Reviews
- Model:
- 7Y206AA#ABA
- SKU:
- 6563035
Rating by feature
- Sound Quality
Rating 4.4 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the Voyager 5220 for its excellent sound quality, comfortable fit, and long-lasting battery life. Many users appreciate its reliable Bluetooth connectivity and lightweight design. However, some customers have noted concerns about the fit being a little loose, the volume being too low, and the range not meeting expectations.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Great Bluetooth for heavy equipment!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am a construction worker this Bluetooth cuts out most background noises.
I would recommend this to a friend Not As Good As 1st One
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was in love with my first one. Bought one for hubby. Now every noise is amplified by two! So much for noise cancellation!
I would recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review on our Voyager 5220, we are sorry to hear you're experiencing trouble with your unit. In order to troubleshoot connectivity or audio issues you might want to try resetting the Bluetooth connection between your phone and headset to see if that helps the issue. To do so: 1. Delete the headset from your cell phone's list of paired devices. 2. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone. 3. Re-pair the headset with your phone. If this does not fix your issue, we suggest pairing the headset to another cell phone as a test. If the issue is not present on the second phone, then the problem may be with the first phone, rather than the headset. If the issue exists on the second phone as well, you will need to replace the headset. Please don't hesitate to contact our customer care group at www.plantronics.com/support if you require assistance.
Works good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend this for extreme conditions I had to have mine replaced it broke the wind filter works good
I would recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review on our Voyager 5220!
We are sorry to hear you experienced trouble with your unit, please know that your headset has a one year limited warranty and we can replace it if it fails under normal use. Please don't hesitate to contact us at www.plantronics.com/support if you require assistance!
Headset
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works good for office setting…design is sleek and comfortable…
I would recommend this to a friend- Cons mentioned:Fit
Not as good as previous Voyager
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not fit well in the ear, and kept disconnecting from my phone so I returned it.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review on our Voyager 5220. We are sorry for your experience, our customer care group is available any time at www.plantronics.com/support in order to assist you before returning your product.
Too expensive not quality sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I am using my headset sometimes my voice can not be heard to the person I am conversing with.
No, I would not recommend this to a friendI guess I got a bad apple
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had several of the headsets and absolutely love them. However this one was different. I don’t know if they Changed factories or what but the speaker was fuzzy. The on off button was hard to move. And the Bluetooth connection was unreliable. I returned it. Best Buy was great to work on the return. No issues there. I used to buy these from a competitor an had great luck until all of a sudden exactly the same thing happened. The speaker was fuzzy and the buttons moved hard. So I switched to Best Buy hoping that they would be genuine. They were until this one. I hope this is a one time issue I had! I chose to recommend to a friend because the good ones I’ve had have been excellent. I’m crossing my fingers this is one time issue.
I would recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for sharing your honest review. We're sorry to hear about your experience. The Voyager 5220 is one of our best communication headsets and specially engineered to deliver superior call clarity. In order to troubleshoot audio issues, try to reset the connection between your phone and earpiece: https://goo.gl/emzUTA. You might also want to ensure your unit's firmware version is up to date through Hub for Desktop: https://goo.gl/5ceQ1v. Lastly, testing the earpiece with a different phone is also ideal to isolate the cause of the issue. If the issue persists, please note this model counts with a one-year manufacturer's warranty. In any case, we thank you for bringing this to our attention. Please rest assured that we take the quality of our products very seriously, and scenarios like these are very unlikely. If you require further assistance, please don't hesitate to contact our Customer Care Team at: 1-888-363-0726.
It’s not ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not Plantronics best headset. I liked the previous version more.
No, I would not recommend this to a friendBluetooth
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for awhile than ear piece broke, had to buy another one
No, I would not recommend this to a friendWorks well, but not comfortable fit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I tried using all the supplied earpieces, however I could not find one that allowed it to fit securely and comfortably.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Noise block
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great for tow truck or truck drivers. Can’t hear any background noise
I would recommend this to a friend - Pros mentioned:Battery life
Great Device.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works awesome and battery life is good enough. Happy with the purchase.
I would recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello! Thank you very much for your honest review and for your kind comments; we really appreciate you taking valuable time out of your day to give your feedback. We will continue to provide our valuable customers like you the best of our products and services. Please don't hesitate to contact our Customer Care Team at 800-985-9815 if you require assistance.
Dont buy it!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I want to return it but it was late so dont buy it, nothing compare with the old plantronic brand.
No, I would not recommend this to a friendLow volume for phone calls
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Prompt volume for functions and Incoming calls is low and not adjustable hard to hear in noisy environments
No, I would not recommend this to a friendWorks great......
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The rubber cover on the charging port is rather flimsy! Why no storage/carrying case?
I would recommend this to a friendThe voyager 5220
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The headset continually loses the bluetooth connection.. I'm not impressed at this point.. I've had higher expectations..
No, I would not recommend this to a friendNot great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not great. You can buy the cheaper item and still get the same results
No, I would not recommend this to a friendAdequate
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not crazy about this mic but calls are very clear. Functionality isn't as good as Motorola but is clearer to my caller.
I would recommend this to a friendGreat ear piece
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good device for in side use but out side not that good lost of interference when walking around .
I would recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for taking the time to share your feedback on our Voyager 5220 Headset. We're sorry to hear you've had trouble with your unit. Please ensure your unit's Firmware is up to date by checking for updates and applying any (if available) through Plantronics Hub for desktop: https://goo.gl/5ceQ1v. You might also want to ensure the headset is the only Bluetooth device connected to your phone while you’re using it in order to rule out wireless interference. Testing your headset with different phones and also at different locations and while connected to a single device at a given time is ideal in order to isolate the cause of the problem. Please note this unit has a one-year limited warranty from date of purchase. Please don't hesitate to contact Plantronics Customer Care at 855-765-7878 if you have any questions.
My original plantronics voyager has better clarity
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After using my Voyager for 3 years, callers on the other line say the clarity was better with the Voyager. But still okay.
I would recommend this to a friendBrand response from PlantronicsRepresentative
Posted .That should have excellent sound clarity. That may be an issue with the headset or with the connection between the headset and phone. You might want to try resetting the Bluetooth connection between your phone and headset to see if that helps the issue. To do so,
1. Delete the headset from your cell phone's list of paired devices.
2. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone.
3. Re-pair the headset with your phone. and test.
If the issue is the same we can replace that device. You can use the following url to view our replacement steps.
http://www.plantronics.com/us/support/kb/detail.jsp?vfurl=/articles/en_US/Warranty/RN9669&retURL=%2Fapex%2FknowledgeSearch®ion=us&p=&c=All&k=replacement&t=All&lang=en_US&popup=false&c=All