Customer Ratings & Reviews

Thank you for your honest review on our Voyager 5220, we are sorry to hear you're experiencing trouble with your unit.

In order to troubleshoot connectivity or audio issues you might want to try resetting the Bluetooth connection between your phone and headset to see if that helps the issue. To do so:

1. Delete the headset from your cell phone's list of paired devices.
2. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone.
3. Re-pair the headset with your phone. If this does not fix your issue, we suggest pairing the headset to another cell phone as a test.

If the issue is not present on the second phone, then the problem may be with the first phone, rather than the headset. If the issue exists on the second phone as well, you will need to replace the headset. Please don't hesitate to contact our customer care group at www.plantronics.com/support if you require assistance!

Hello! Thank you for your honest review on our Voyager 5220 headset, however, we are sorry to hear about your experience. If you are experiencing some audio issues with the microphone, you may want to try resetting the Bluetooth connection with your mobile. 1) Unpair the headset from your mobile phone by accessing your Bluetooth settings. 2) Power off your mobile phone for 2 minutes and turn it back on. 3) Re-pair the headset by pressing and holding down the call control button until you see the LED flashing red and blue. 4) Access to your Bluetooth settings and select "PLT_V5200". Once successfully paired, you will hear "pairing successful" and the LED on your headset will stop flashing red and blue. We also recommend testing the headset with a different mobile to isolate the issue. If for some reason you still encounter the same issue, then it means the headset has an actual problem and it is best to replace it. Remember this unit counts with a limited warranty since the first day of purchase, and if you need a replacement you can click on the following link for further instructions: https://bit.ly/2N637EC. Please note the life span of the product depends on the usage but on many cases they last for way past their warranty period. Please don't hesitate to contact our Customer Care Team at https://www.plantronics.com/us/en/support/contact if you require assistance.

Hi! Thank you very much for your honest review on our Voyager 5200 headset, however, we are sorry to hear about your experience. These headsets are designed to fit the vast majority of ear shapes and sizes; however, we do know that one size may not fit all and if you find the product too uncomfortable for normal use we strongly recommend that you consider using a headset with a different wearing style. Our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. We will forward your comments and feedback to our team for future consideration when developing new products and accessories. Please don't hesitate to contact our Customer Care Team at https://www.plantronics.com/us/en/support/contact if you require assistance.

Thank you for taking the time to share your feedback on our Voyager 5220 Headset. If you are experiencing any technical issues related to audio, we do recommend you to ensure your unit's firmware is up to date by checking for updates and applying any (if available) through our Plantronics Hub software for desktop: https://goo.gl/5ceQ1v. Testing your headset with different phones and also at different locations and while connected to a single device at a given time is ideal in order to isolate the cause of the problem. Please note this unit has a one-year warranty from date of purchase. If you have any questions, please don't hesitate to contact our Customer Care Team at: https://www.plantronics.com/us/en/support/contact

Thank you for your honest review on our Voyager 5220. This model features up to 98 feet of range with a direct line of sight when connected to a class 1 Bluetooth streamer. The overall range will vary depending on the audio source and you should get up to 33 feet of range when using your headset with a compatible smartphone or mobile device. Please don't hesitate to contact our customer care group at www.plantronics.com/support if you require assistance!

Thank you for your honest review on our Voyager 5220, however we are sorry to hear about your experience. Please be sure to try wearing your headset on either ear and also trying all of the included ear gel sizes in order to find the most secure fit and comfortable fit. We will forward your feedback to our team for future consideration, please don't hesitate to contact our customer care group at https://www.plantronics.com/us/en/support/contact if you require assistance!

Thank you for your honest review on our Voyager 5220. We're sorry to hear your product lasted a year. The actual life span of the headset depends on the usage but on many cases they last for way past their warranty period. In case your unit stopped working completely, here are some tips to ensure your headset retains battery life: Store your headset at room temperature. When batteries are exposed to elevated levels of heat such as inside a hot car, they lose their ability to store energy. If storing your headset for an extended period of time, discharge it to around a 40 to 50 percent charge. Lithium ion oxidizes at its highest rate if the battery is fully charged, which leads to quicker deterioration. Avoid discharging your headset completely or leaving it discharged for extended periods of time. The battery loses the ability to hold a complete charge. In any case we thank you for bringing this to our attention. Your comments have been shared with our Product Development team, as we appreciate feedback based on customer use to create the best possible products. Feel free to contact our Customer Care Team at: 1-855-765-7878 if you have any questions!

Thank you for taking the time to share your honest feedback on our Voyager 5220; However, we're sorry to hear about your experience. The life span of the product depends on the usage but on many cases they last for way past their warranty period. For optimal performance, we recommend to use a 5-volt wall charger. On the following link you will also find a few tips on how to extend the battery life of our products: https://goo.gl/V5xD4Q. Thank you for bringing this to our attention. Your feedback has been shared with our Product Development Team for review and consideration. If you require further assistance, please don't hesitate to contact our Customer Care Team at: 1-888-363-0726.

Thank you for your honest review on our Voyager 5220, we are sorry to hear you have been experiencing trouble with your units. Please don't hesitate to contact our customer care group at www.plantronics.com/support if you require assistance

Hello! Thank you for your review on our Voyager 5200 series headset. However, we are sorry to hear about your experience. If you are experiencing some audio issues with the headset, you may want to reset the Bluetooth connection with your mobile. To do so: 1) Unpair the headset from your mobile phone by accessing your Bluetooth settings. 2) Power off your mobile phone for 2 minutes and turn it back on. 3) Re-pair the headset by pressing and holding down the call control button until you see the LED flashing red and blue. 4) Access to your Bluetooth settings and select "PLT_V5200". Once successfully paired, you will hear "pairing successful" and the LED on your headset will stop flashing red and blue. You may also want to check if your headset doesn't have any kind of updates available through Plantronics Hub: https://bit.ly/2NNfqpE. Last but not least we recommend to test the headset with a different mobile to completely isolate the issue. Please don't hesitate to contact our Customer Care Team at https://www.plantronics.com/us/en/support/contact if you require assistance.

Thank you for sharing your feedback on our Voyager 5220 headset. We're sorry to hear you've had issues with the microphone. This model has a Four-mic active digital signal processing (DSP) Internal, adaptive 20-band equalizer and acoustic echo cancellation. If this is not working, please ensure your unit's firmware is up to date through our Plantronics Hub Software: https://goo.gl/5ceQ1v. You might also want to try resetting the Bluetooth connection with your phone: https://goo.gl/emzUTA. Testing your headset with different phones and also at different locations and while connected to a single device at a given time is ideal in order to isolate the cause of the problem. Please note this unit has a one-year limited warranty from date of purchase. Thank you for your comments, we will forward them to our team as a consideration. If you would like further assistance, feel free to contact our Customer Care Team at: 855-765-7878

Hello! Thank you for your honest review on our Voyager 5200 headset, however, we are sorry to hear you were not able to find a secure fit. Please be sure to try wearing your headset on either ear and also trying all of the included ear gel sizes in order to find the most secure and comfortable fit. These headsets are designed to fit the vast majority of ear shapes and sizes; however, we do know that one size may not fit all and if you find the product too uncomfortable for normal use we strongly recommend that you consider using a headset with a different wearing style. Our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. We will forward your comments and feedback to our team for future consideration when developing new products and accessories. Please don't hesitate to contact our Customer Care Team at 800-985-9815 if you require assistance.