Customer Ratings & Reviews
- Model:
- 7Y206AA#ABA
- SKU:
- 6563035
Rating by feature
- Sound Quality
Rating 4.4 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the Voyager 5220 for its excellent sound quality, comfortable fit, and long-lasting battery life. Many users appreciate its reliable Bluetooth connectivity and lightweight design. However, some customers have noted concerns about the fit being a little loose, the volume being too low, and the range not meeting expectations.
This summary was generated by AI based on customer reviews.
Not so great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The other voyager legend is better than the 5220. 5220 is easier to charge but not as good of connection.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review on our Voyager 5220, we are sorry to hear you're experiencing trouble with your headset.
In order to troubleshoot connectivity or audio issues you might want to try resetting the Bluetooth connection between your phone and headset to see if that helps the issue. To do so:
1. Delete the headset from your cell phone's list of paired devices.
2. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone.
3. Re-pair the headset with your phone. If this does not fix your issue, we suggest pairing the headset to another cell phone as a test.
If the issue is not present on the second phone, then the problem may be with the first phone, rather than the headset. If the issue exists on the second phone as well, you will need to replace the headset. Please don't hesitate to contact our customer care group at www.plantronics.com/support if you require assistance.
Doesn't do what it states.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It does not have the distance it states ok the packaging. Clarity doesn't last through out battery life.
I would recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review on our Voyager 5220. this headset should provide you with up to 98 feet of range when connected to a class 1 Bluetooth device. Most smartphones, tablets and computers have class 2 Bluetooth transmitters that should provide you with up to 33 feet. Please don't hesitate to contact our customer care group at www.plantronics.com/support if you require assistance with your unit!
- Cons mentioned:Fit
Falls out of the ear.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This headset will not stay in the ear. It constantly falls out and when it does, callers cannot understand a word I say. Horrible set bring back the other models with the ear flaps.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi! Thank you for taking the time to share your feedback on our Voyager 5200, however, we’re sorry to hear about your experience. We intend to provide the highest quality products to our customers, unfortunately, this wasn't the case this time, with the wearing style and microphone more specifically. As you may be aware, our Voyager 5200 features a four-mic array and our adaptive DSP work together to cancel disruptive background noise like traffic or crowds, so microphone-related issues are considered unusual, hence isolating and light troubleshooting are recommended. Please install the Plantronics Hub app on your computer, (https://bit.ly/30jDXJM) connect the headset, install any pending updates and reset the device via settings, if issues continue, please disable the wearing sensors master via the settings menu. About the loose-wearing issue, keep in mind the headset includes spare ear tips in different sizes, make sure to try the larger one for a better fit. Thank you for bringing this to our attention. We will forward your comments to our team for review and consideration. If you have any additional concerns, please do not hesitate to contact our Customer Care Team at 1 800 725 598
Not worth it!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We wanted to love this, and did for about two weeks. Then it stopped working and connecting and the service we received was absolutely terrible. I'm not one to write reviews but after a month of trying to use the warranty and contact the company, we are getting nowhere.
No, I would not recommend this to a friend- Cons mentioned:Fit
just okay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I didn’t like the way it fit and stay in my ear, it felt too loose.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review on our Voyager 5220, please be sure to try wearing the headset on either ear and using all of the included eartip sizes in order to find a comfortable and secure fit.
We will forward your feedback to our team for future consideration, please don't hesitate to contact our customer care group at www.plantronics.com/support if you require assistance!
- Cons mentioned:Fit
okay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I tried that Bluetooth it hurt my ear. It was not what thought it would be.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .When we design a specific headset we aim to accommodate around 80-90% of different ear shapes and sizes but unfortunately one size (or in this case one style) doesn't fit all. If the headset is uncomfortable to wear, feels loose in your ear or just seems like it'll fall regardless of the eartip size you are using we do recommend trying a headset with a different wearing style.
We will also forward this feedback to our product managers for them to consider when designing future products.
GREAT EARPIECE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.OVERALL A GREAT PRODUCT...DEFINITELY PLEASED WITH MY. PURCHASE...SO PLEASED I BOUGHT 2.
I would recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello! Thank you very much for your honest review and for your kind comments; we really appreciate you taking valuable time out of your day to give your feedback. We will continue to provide our valuable customers like you the best of our products and services. Please don't hesitate to contact our Customer Care Team at https://www.plantronics.com/us/en/support/contact if you require assistance.
- Pros mentioned:Sound quality
great unit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.good noise cancelling, easy to control with voice answer,you certainly get what you pay for
I would recommend this to a friend Last 1 year tops
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've bought 3 in 3 years. They are outstanding when they work, but around that 1 year mark they go bad. What happens is I still hear people, but they cannot hear me on their end. I've recorded myself through the mic and can confirm. It's completely incomprehensible. Save your money and buy elsewhere. Or if you insist, get the protection plan. Plantronics support will try to replace your broken one with a refurbished one, only for it to happen again.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thanks for your honest feedback. Though we are sorry t hear about your experience. Please note the life span of the product depends on the usage but in bast majority of cases, they last for way past their warranty period. To troubleshoot microphone issues, please reset the Bluetooth connection between the phone and your earpiece. To do so: https://bit.ly/2OOMfnw. You may also want to ensure the firmware version is up to date through our HUB software through desktop: https://bit.ly/30jDXJM. Lastly, testing the earpiece with a different mobile phone, and while it is paired with a single Bluetooth device is also ideal to determine the cause of the issue. f you still get the same results, then the earpiece might have an actual problem related to hardware and it is best to replace it. This model counts with a one-year limited warranty. Thank you for bringing this to our attention, if you require further assistance please don't hesitate to contact our Support Team at (888) 248-4143 or (916) 928-7561.
Awkward Eat piece
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awkward to try to turn Volume up and down. Seems inconvenient
No, I would not recommend this to a friendDisconnects a lot!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really liked the older model better. It was easier to charge and stayed connected better.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review on our Voyager 5200 headset, however we are sorry to hear about your experience. If you are experiencing connectivity issues with the headset you may want to try a simple reset. 1) Access your phone Bluetooth settings and next to "PLT_V5200" tap on the tool or an "i" icon depending on the model of your phone. 2) Select "unpair" or "forget device". 3) Power off your mobile for at least 2 minutes and turn it back on. 4) Re-pair the headset by pressing and holding down the call control button of the headset until it starts flashing red and blue. 5) Access your phone Bluetooth settings and wait for "PLT_V5200" to come up and select it. Please don't hesitate to contact our customer care group at https://www.plantronics.com/us/en/support/contact if you require further assistance!
- Cons mentioned:Range
Don't buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality, can't get too far from phone. Specs are not correct. Cracked at the hinge already. Crap. I promise you best buy will not stand by this and take it back.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review; however, we are sorry to hear about your experience.
We intend to provide the highest quality products to our customers, unfortunately, we failed to meet your expectations this time.
We would like to learn more about your specific situation and make things right if you wouldn't mind contacting us back at (916) 928-7561 and providing us with additional details, it would be greatly appreciated, we look forward to working with you towards earning back your business.
Thank you for letting us know about this. Your feedback helps us do better.
- Cons mentioned:Volume
Blue tooth
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No volume. Fades in and out. Loses signal. Will be returning it.
No, I would not recommend this to a friend - Cons mentioned:Fit
Don't care for this model
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The unit is bulky and doesn't sit well in ear. Will not buy another.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review on our Voyager 5220, please be sure to try all included eartip sizes to ensure you get a comfortable and secure fit with your headset. In case you find this model too uncomfortable for daily use even after trying it on either ear and with all included eartip sizes we recommend that you consider a headset with a different wearing style. Please don't hesitate to contact our customer care group at www.plantronics.com/support if you have other questions!
- Pros mentioned:Bluetooth
The Best bluetooth earpiece I have found
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I do Not think You will find a better blue tooth earpiece out there and I have tried many
I would recommend this to a friend Good Bluetooth
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s good it’s just doesn’t charge for a long period of time.
I would recommend this to a friendLook into the 5200 before buying
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can not end the call from the 5200 ear peice. Also, difficult to make a call from the 5220 ear peice.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review on our Voyager 5200, we are sorry to hear you're experiencing trouble with your unit.
In order to troubleshoot connectivity or audio issues you might want to try resetting the Bluetooth connection between your phone and headset to see if that helps the issue. To do so:
1. Delete the headset from your cell phone's list of paired devices.
2. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone.
3. Re-pair the headset with your phone. If this does not fix your issue, we suggest pairing the headset to another cell phone as a test.
If the issue is not present on the second phone, then the problem may be with the first phone, rather than the headset. If the issue exists on the second phone as well, you will need to replace the headset. Please don't hesitate to contact our customer care group at www.plantronics.com/support if you require assistance.
- Cons mentioned:Fit
Not good in my opinion
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t really sit in my ear!! Therefore makes it hard to hear!!
No, I would not recommend this to a friend - Cons mentioned:Fit
Terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Plantronics is usually good. This however isn't. None of the earpieces provided a good fit and the sound quality was meh @ best. No one could hear me on the other side of the call. Stay away, there are better options
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for taking the time to share your experience; However, we're truly sorry to hear you were not satisfied with our product. These headsets are designed to fit the vast majority of ear shapes and sizes with the different size eartips included. Keep in mind that not getting a proper fit is likely to impact the quality of the audio. The Voyager 5220 features four built-in microphones with active digital signal processing (DSP), acoustic echo cancellation and six layers of protection against wind noise. To troubleshoot audio issues please reset the Bluetooth connection between your cell phone and the earpiece. To do so: https://bit.ly/2OOMfnw. You might also want to ensure the firmware version is up to date through our Hub Software for Desktop: https://bit.ly/30jDXJM. Lastly, testing the earpiece with a different cell phone and while it is paired to a single Bluetooth device is also ideal to determine the cause of the issue. This model counts with a one-year limited warranty. If you require further assistance, feel free to contact our Customer Care Team at: 1-888-363-0726
Not bad for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ear piece not comfortable doesn't feel secure and it feels like it can come off at any time.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review on our Voyager 5220, we are sorry to her this headset's comfort did not meet your expectations.
We always aim for our headsets to accommodate 80% or more of all different ear shapes and sizes, however, if you don't find a secure and comfortable fit with the product even after trying all of the included ear tip sizes we do recommend that you consider trying a headset with a different wearing style. We'll forward your comments and feedback to our team for future consideration, please don't hesitate to contact us at https://www.plantronics.com/us/en/support/contact if you require assistance!