Customer Ratings & Reviews

Thank you for taking the time to share your experience; However, we're truly sorry to hear you were not satisfied with our product. These headsets are designed to fit the vast majority of ear shapes and sizes with the different size eartips included. Keep in mind that not getting a proper fit is likely to impact the quality of the audio. The Voyager 5220 features four built-in microphones with active digital signal processing (DSP), acoustic echo cancellation and six layers of protection against wind noise. To troubleshoot audio issues please reset the Bluetooth connection between your cell phone and the earpiece. To do so: https://bit.ly/2OOMfnw. You might also want to ensure the firmware version is up to date through our Hub Software for Desktop: https://bit.ly/30jDXJM. Lastly, testing the earpiece with a different cell phone and while it is paired to a single Bluetooth device is also ideal to determine the cause of the issue. This model counts with a one-year limited warranty. If you require further assistance, feel free to contact our Customer Care Team at: 1-888-363-0726

Hi! Thank you for taking the time to share your feedback on our Voyager 5200, however, we’re sorry to hear about your experience. We intend to provide the highest quality products to our customers, unfortunately, this wasn't the case this time, with the wearing style and microphone more specifically. As you may be aware, our Voyager 5200 features a four-mic array and our adaptive DSP work together to cancel disruptive background noise like traffic or crowds, so microphone-related issues are considered unusual, hence isolating and light troubleshooting are recommended. Please install the Plantronics Hub app on your computer, (https://bit.ly/30jDXJM) connect the headset, install any pending updates and reset the device via settings, if issues continue, please disable the wearing sensors master via the settings menu. About the loose-wearing issue, keep in mind the headset includes spare ear tips in different sizes, make sure to try the larger one for a better fit. Thank you for bringing this to our attention. We will forward your comments to our team for review and consideration. If you have any additional concerns, please do not hesitate to contact our Customer Care Team at 1 800 725 598

Thanks for your honest feedback. Though we are sorry t hear about your experience. Please note the life span of the product depends on the usage but in bast majority of cases, they last for way past their warranty period. To troubleshoot microphone issues, please reset the Bluetooth connection between the phone and your earpiece. To do so: https://bit.ly/2OOMfnw. You may also want to ensure the firmware version is up to date through our HUB software through desktop: https://bit.ly/30jDXJM. Lastly, testing the earpiece with a different mobile phone, and while it is paired with a single Bluetooth device is also ideal to determine the cause of the issue. f you still get the same results, then the earpiece might have an actual problem related to hardware and it is best to replace it. This model counts with a one-year limited warranty. Thank you for bringing this to our attention, if you require further assistance please don't hesitate to contact our Support Team at (888) 248-4143 or (916) 928-7561.

Thank you for your honest review on our Voyager 5220, we are sorry to hear you experienced trouble with your unit.

You might want to try resetting the Bluetooth connection between your phone and headset to see if that helps the issue. To do so:

1. Delete the headset from your cell phone's list of paired devices.
2. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone.
3. Re-pair the headset with your phone.

If this does not fix your issue, we suggest pairing the headset to another cell phone as a test. If the issue is not present on the second phone, then the problem may be with the first phone, rather than the headset. If the issue exists on the second phone as well, you will need to replace the headset.

Please don't hesitate to contact our customer care group at 800-985-9815 if you require assistance!

That may be an issue with the headset or with the connection between the headset and phone. You might want to try resetting the Bluetooth connection between your phone and headset to see if that helps the issue.

To do so:
1. Delete the headset from your cell phone's list of paired devices.
2. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone.
3. Re-pair the headset with your phone and test.

If the issue is the same we recommend testing the device with another phone to determine if it's on the phone or headset. If the issue persists even on a different phone we can replace that device, it comes with a 1 year warranty. Please don't hesitate to contact us at www.plantronics.com/support if you require assistance.

Thank you for your honest review on our Voyager 5220. In order to get the best possible transmit audio performance for calls or dictation you might want to consider using our BT600 Bluetooth adapter and also adding the headset as a new dictation source in order to train the software for better accuracy. Please don't hesitate to contact our customer care group at www.plantronics.com/support if you require assistance!

Hello and thank you for your honest review! While we thrive for our headset to fit everyone, we understand that one size doesn't fit all. With this in mind we include 3 different eartip sizes for a better fit. We are sorry to hear it wasn't for you, if you are looking for a product recommendation, please don't hesitate to contact Plantronics Customer Care at 855-765-7878.

Thank you for your honest review on our Voyager 5220, we will forward your feedback to our team for future consideration when developing new products and accessories. Please don't hesitate to contact our customer care group at www.plantronics.com/support if you require assistance.

Thank you for your honest review; however, we are sorry to hear about your experience.
We intend to provide the highest quality products to our customers, unfortunately, we failed to meet your expectations this time.
We would like to learn more about your specific situation and make things right if you wouldn't mind contacting us back at (916) 928-7561 and providing us with additional details, it would be greatly appreciated, we look forward to working with you towards earning back your business.
​​​​Thank you for letting us know about this. Your feedback helps us do better.

Hello and thank you for your review on our Voyager 5200 headset, however, we are sorry to hear about your experience. If you are having some static on the headset, it could be due to a bad connection with your mobile. You may want to reset the Bluetooth connection. To do so: 1) Unpair the headset from your mobile phone by accessing your Bluetooth settings. 2) Power off your mobile phone for 2 minutes and turn it back on. 3) Re-pair the headset by pressing and holding down the call control button until you see the LED flashing red and blue. 4) Access to your Bluetooth settings and select "PLT_V5200". Once successfully paired, you will hear "pairing successful" and the LED on your headset will stop flashing red and blue. You may also want to check if your headset doesn't have any updates available through Plantronics Hub: https://www.plantronics.com/us/en/support/downloads-apps/hub-desktop. Last but not least, we recommend testing the headset with a different mobile to completely isolate the issue. If for some reason you still encounter the same issue, then it means the headset has an actual problem and it is best to replace it. Remember this unit counts with a limited warranty since the first day of purchase, and if you need a replacement you can simply click on the following link for further instructions: https://bit.ly/2N637EC. Please don't hesitate to contact our Customer Care Team at 800-985-9815 if you require assistance.

Thank you for your honest review on our Voyager 5220 Headset. The life span of our products depend on the usage but on many cases they last for way past their warranty period. We will forward your comments to our team for consideration. Please don't hesitate to contact our Customer Care Team at: https://www.plantronics.com/us/en/support/contact if you require assistance