Customer Ratings & Reviews
- Model:
- 7Y206AA#ABA
- SKU:
- 6563035
Rating by feature
- Sound Quality
Rating 4.4 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the Voyager 5220 for its excellent sound quality, comfortable fit, and long-lasting battery life. Many users appreciate its reliable Bluetooth connectivity and lightweight design. However, some customers have noted concerns about the fit being a little loose, the volume being too low, and the range not meeting expectations.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Love it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really enjoy it you can hear very well on it and no outside sound could be heard
I would recommend this to a friend So so
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.so so value for price.these products are extra sensitive
No, I would not recommend this to a friendGood headset
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good headset, is fragile, and sometime people heard noise on the background.
I would recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi! Thank you for your review. However we are sorry to hear you are experiencing some issues with the headset. You might want to try resetting the Bluetooth connection between your phone and headset to see if that helps the performance of the microphone. To do so: 1. Delete the headset from your cell phone’s list of paired devices. 2. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone. 3. Re-pair the headset with your phone. You might also want to ensure the headset is the only Bluetooth device connected to your phone while you’re using it in order to rule out wireless interference. If you have the same result, please try doing a Firmware update through our Plantronics Hub for Desktop. Make sure the earpiece is powered off when connecting it to the computer via USB. https://www.plantronics.com/us/en/support/downloads-apps/hub-desktop . Please don't hesitate to contact our Customer Care Team at http://www.plantronics.com/us/support/ if you require further assistance.
Great sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Like the sound quality but not the way it fits on my ear wish it would fit tight on my ear
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review!
We recommend that you try using your headset on either ear and with every available ear tip size in order to ensure a comfortable and secure fit. Sometimes using the included foam covers also makes a difference so we recommend trying them on in case you haven't!
Great product!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My husband bought this for me because I was having to put my smart phone on speaker to hear calls. This product is amazing! I can hear so clearly now. I love that I don’t have to push a button to answer or hang up. The phone starts ringing and the product announces who is calling if it is a known number. You then hear “answer or ignore” and you just reply your choice. I love it!
I would recommend this to a friendWould not recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is OK But it is the most exspensive bue tooth I have bought and yet it has the least amount of talk time per charge. Most last 8-10 hours - This one says 7 but only ever gives you 6 - Not even enough to get through a work day.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi Debbie. Thank you for sharing your honest review on our Voyager 5220; However, we're sorry to hear you were not satisfied with the talk time. As you know this model features up to 7 hours of talk time; Nevertheless performance is dependent upon battery usage and may vary by device, hence it can range between 6-7 hours of talk time. Furthermore, we do have different models that offer a wider amount of talk time like the Voyager 4300 UC or the Voyager Focus UC. We thank you for bringing this to our attention. We will forward your comments to our Product Development Team, as we appreciate feedback based on customer use to create the best products.
- Pros mentioned:Sound quality
GREAT PRODUCT
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.THE NOISE CANCELLING WORKS AMAZING. WORKS BETTER THAN EXPECTED !!!!!!!!!!!!!
I would recommend this to a friend I didn’t like it.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This headset was not for me, and I quickly returned it.
No, I would not recommend this to a friendNot worth the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t last. Can’t hear very well Waste of money
No, I would not recommend this to a friendAwesome
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This bluetooth is a Great device, it doesn't move around, stays in tact
I would recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your review on our Voyager 5220. Feel free to contact our Customer Care Team at: https://www.plantronics.com/us/en/support/contact if you have any questions!
Solid headset
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Solid Plantronics device Battery life lacks Overall quality fine
I would recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi! Thank you for your honest review on our Voyager 5200. However, we are sorry to hear about your experience with the battery. Our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. This headset counts with a talk time of up to 7 hours. If you are getting less than that, it could be a battery issue. Battery issues with Bluetooth headsets can be a problem caused by the power source, cable or the product itself (it can be the charging connector or the battery on some cases). You may want to try charging your headset using a different charging cable and power source to completely isolate the issue. You may also want to check if your headset doesn't have any kind of updates available through Plantronics Hub: https://bit.ly/2NNfqpE. If for some reason you still encounter the same issues with the battery, then it means it has an actual problem and it is best to replace it. Remember this unit counts with a limited warranty since the first day of purchase, and if you need a replacement you can simply click on the following link for further instructions: https://bit.ly/2N637EC. Please don't hesitate to contact our Customer Care Team at 800-985-9815 if you require assistance
It's OK
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I liked several aspects of the earpiece, just people had trouble hearing me at times.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .That may be an issue with the headset or with the connection between the headset and phone. You might want to try resetting the Bluetooth connection between your phone and headset to see if that helps the issue.
To do so:
1. Delete the headset from your cell phone's list of paired devices.
2. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone.
3. Re-pair the headset with your phone and test.
If the issue is the same we recommend testing the device with another phone to determine if it's on the phone or headset. If the issue persists even on a different phone we can replace that device, it comes with a 1 year warranty. Please don't hesitate to contact us at www.plantronics.com/support if you require assistance.
Disconnections
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I give this device two thumbs down. I am always having connectivity issues were the headset. It starts off working fine then the calls drops to my phone on its own. I called Plantronics and they had me to delete headset from my iPhone and re-pair it but it still does not work properly. So Plantronics advised me to swap it out.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review on our Voyager 5200 series headset.
If this continues to happen after resetting the Bluetooth connection there are two additional steps you can try:
1. Open your phone's Settings>General>Accessibility>Call audio routing and set this to Bluetooth headset.
2. Disable your headset's smart sensors using our Hub app for iOS and Android.
In case the issue is the same after trying these steps then we will recommend requesting a replacement for your headset by following these steps: http://www.plantronics.com/us/support/kb/detail.jsp?vfurl=/articles/en_US/Warranty/RN9669&retURL=%2Fapex%2FknowledgeSearch®ion=us&p=&c=All&k=replacement&t=All&lang=en_US&popup=false&c=All
The volume was low making it difficult to hear.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not as comfortable as the older model I have. Falls off my ear.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello! Thank you for your review on our Voyager 5200 headset, however, we are sorry to hear about your experience. If you are experiencing low audio on the headset, you may want to increase the volume directly on your mobile to see if there is any difference. While we thrive for our headset to fit everyone, we understand that one size doesn't fit all. With this in mind we include 3 different ear tip sizes for a better fit. Small (203710-01), Medium (203710-02), Large (203710-03). Our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. We will forward your comments and feedback to our team for future consideration when developing new products and accessories. Please don't hesitate to contact our Customer Care Team at https://www.plantronics.com/us/en/support/contact if you require assistance.
Poor Quality
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comes with different sized earpieces but can’t remove the run that ripped so I can replace it. It started sounding staticky to calls on other end. They can’t hear what I’m saying. It also fades out. Further the inside wiring fell out of it and I pushed back in thinking it would work, but nope!!! I bought this same one a couple of years before and they lasted longer.
No, I would not recommend this to a friendThis is average Product
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its average product and quality, looks its little costly.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Great ear piece
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great earpiece! Easy to use, great sound quality. Best one I have tried
I would recommend this to a friend Constantly goes to pairing mode
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This headset does not work. It constantly says 5 hours talk time ... pairing mode...... I had a Planatronics Voyager Legend for several years and loved it which is why I thought I would this one as well. But this thing is not worth having. I have to shut it off just so I can have a conversation on my phone otherwise it goes back and forth from phone to headset through the whole call.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi Tammy and thank you for sharing your honest feedback; However, we're sorry to hear you've had trouble with your unit. Was the headset purchased brand new? Did the packaging present any tear or evident tampering? Please rest assured that we take the quality of our products very seriously, and scenarios like these are very unlikely. The Voyager 5220 is one of our best communication headsets and specially engineered to deliver superior call clarity. To troubleshoot it, please verify if there is a pending firmware update through our Hub Software for Desktop: https://bit.ly/30jDXJM under the notifications tab. We also recommend you to reset the connection. To do so: https://bit.ly/2OOMfnw. If the issue persists, then most likely the unit has an actual problem and it is best to replace it. This model counts with a one-year limited warranty and you can file a claim through our website, in case you're no longer able to replace it through your vendor. We thank you for bringing this to our attention. If you require further assistance, feel free to contact our Customer Care Team at: 1-855-765-7878
Has great extras
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the announcement feature, but people are complaining about the sound when I’m talking fading in and out . I can hear the people I’m talking to with no problem. It would be better if it didn’t take 90 minutes to charge. And the charge lasted for more than 7 hours
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello Candy and thank you for your honest feedback on our Voyager 5220 Headset. We're sorry to hear you've had audio issues. There are a couple of things you could try to fix it. Please reset the Network settings from your phone and reset the connection between your cell phone and earpiece. To do so: https://goo.gl/emzUTA. Please ensure the unit's firmware version is up to date through our Plantronics Hub Software for Deskphone available on our website: https://goo.gl/5ceQ1v. Testing your headset with a different phone is also ideal to isolate the cause of the issue. If the other end is still having trouble hearing you, then the earpiece might have a problem and we'll need to replace it. This model comes with a one-year warranty from date of purchase. Thank you for your comments. If you require further assistance, please don't hesitate to contact our Customer Care Team at: 1-888-363-0726
Good product and clarity
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This model does not have the reading text or sending text option on it.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .While this is not a feature built-in to the headset itself you can read and send messages or emails if your phone's voice assistant has such a feature; to use it from the headset you will need to press and hold the voice/mute button for 2 seconds then let it go after the beep. You can speak the command you'd like to perform afterwards.