Customer Ratings & Reviews
- Model:
- 7Y206AA#ABA
- SKU:
- 6563035
Rating by feature
- Sound Quality
Rating 4.4 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the Voyager 5220 for its excellent sound quality, comfortable fit, and long-lasting battery life. Many users appreciate its reliable Bluetooth connectivity and lightweight design. However, some customers have noted concerns about the fit being a little loose, the volume being too low, and the range not meeting expectations.
This summary was generated by AI based on customer reviews.
Not too shabby
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When it worked, the Bluetooth was pretty clear in sound quality and easy to use.
I would recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review on our Voyager 5220 Headset. The life span of our products depend on the usage but on many cases they last for way past their warranty period. We will forward your comments to our team for consideration. Please don't hesitate to contact our Customer Care Team at: https://www.plantronics.com/us/en/support/contact if you require assistance
Great product!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My husband bought this for me because I was having to put my smart phone on speaker to hear calls. This product is amazing! I can hear so clearly now. I love that I don’t have to push a button to answer or hang up. The phone starts ringing and the product announces who is calling if it is a known number. You then hear “answer or ignore” and you just reply your choice. I love it!
I would recommend this to a friend- Pros mentioned:Sound quality
GREAT PRODUCT
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.THE NOISE CANCELLING WORKS AMAZING. WORKS BETTER THAN EXPECTED !!!!!!!!!!!!!
I would recommend this to a friend Good headset
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good headset, is fragile, and sometime people heard noise on the background.
I would recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi! Thank you for your review. However we are sorry to hear you are experiencing some issues with the headset. You might want to try resetting the Bluetooth connection between your phone and headset to see if that helps the performance of the microphone. To do so: 1. Delete the headset from your cell phone’s list of paired devices. 2. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone. 3. Re-pair the headset with your phone. You might also want to ensure the headset is the only Bluetooth device connected to your phone while you’re using it in order to rule out wireless interference. If you have the same result, please try doing a Firmware update through our Plantronics Hub for Desktop. Make sure the earpiece is powered off when connecting it to the computer via USB. https://www.plantronics.com/us/en/support/downloads-apps/hub-desktop . Please don't hesitate to contact our Customer Care Team at http://www.plantronics.com/us/support/ if you require further assistance.
Not worth the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t last. Can’t hear very well Waste of money
No, I would not recommend this to a friendI didn’t like it.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This headset was not for me, and I quickly returned it.
No, I would not recommend this to a friendGreat sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Like the sound quality but not the way it fits on my ear wish it would fit tight on my ear
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review!
We recommend that you try using your headset on either ear and with every available ear tip size in order to ensure a comfortable and secure fit. Sometimes using the included foam covers also makes a difference so we recommend trying them on in case you haven't!
Solid headset
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Solid Plantronics device Battery life lacks Overall quality fine
I would recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi! Thank you for your honest review on our Voyager 5200. However, we are sorry to hear about your experience with the battery. Our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. This headset counts with a talk time of up to 7 hours. If you are getting less than that, it could be a battery issue. Battery issues with Bluetooth headsets can be a problem caused by the power source, cable or the product itself (it can be the charging connector or the battery on some cases). You may want to try charging your headset using a different charging cable and power source to completely isolate the issue. You may also want to check if your headset doesn't have any kind of updates available through Plantronics Hub: https://bit.ly/2NNfqpE. If for some reason you still encounter the same issues with the battery, then it means it has an actual problem and it is best to replace it. Remember this unit counts with a limited warranty since the first day of purchase, and if you need a replacement you can simply click on the following link for further instructions: https://bit.ly/2N637EC. Please don't hesitate to contact our Customer Care Team at 800-985-9815 if you require assistance
Awesome
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This bluetooth is a Great device, it doesn't move around, stays in tact
I would recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your review on our Voyager 5220. Feel free to contact our Customer Care Team at: https://www.plantronics.com/us/en/support/contact if you have any questions!
Not worth the $100.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So its ok. When you turn it on it says talk time 5 hours. I need something that would last me longer than 8hours. Its also not noise canceling or better said the mic isnt noise canceling. I will be returning.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello Evelyn and thank you for your honest review; However, we're sorry to hear you've had trouble with your unit. Please note the Voyager 5220 should provide up to 7 hours of talk time. To isolate the cause of this issue, try using a different charging cable along with a 5-volt wall charger. To extend the battery life of our products: https://bit.ly/35IMed5. This model features four-mic active digital signal processing (DSP), acoustic echo cancellation and six layers of protection against wind noise. To troubleshoot it, please reset the BT connection. To do so: https://bit.ly/2OOMfnw. You may also want ensure the firmware is up-to-date through our Hub app for Desktop: https://bit.ly/30jDXJM. Lastly, test the earpiece with a different phone model and while it is paired with a single BT device in order to find the cause of the issue. If you still get the same results, then the earpiece might have an actual problem related to hardware and it is best to replace it. The unit counts with a one-year manufacturer's warranty. Your comments will be shared with our Team for review and consideration. If you require further assistance, please don't hesitate to contact our Customer Care Team at: (888) 248-4143 or (916) 928-7561.
- Pros mentioned:Sound quality
Great ear piece
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great earpiece! Easy to use, great sound quality. Best one I have tried
I would recommend this to a friend Constantly goes to pairing mode
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This headset does not work. It constantly says 5 hours talk time ... pairing mode...... I had a Planatronics Voyager Legend for several years and loved it which is why I thought I would this one as well. But this thing is not worth having. I have to shut it off just so I can have a conversation on my phone otherwise it goes back and forth from phone to headset through the whole call.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi Tammy and thank you for sharing your honest feedback; However, we're sorry to hear you've had trouble with your unit. Was the headset purchased brand new? Did the packaging present any tear or evident tampering? Please rest assured that we take the quality of our products very seriously, and scenarios like these are very unlikely. The Voyager 5220 is one of our best communication headsets and specially engineered to deliver superior call clarity. To troubleshoot it, please verify if there is a pending firmware update through our Hub Software for Desktop: https://bit.ly/30jDXJM under the notifications tab. We also recommend you to reset the connection. To do so: https://bit.ly/2OOMfnw. If the issue persists, then most likely the unit has an actual problem and it is best to replace it. This model counts with a one-year limited warranty and you can file a claim through our website, in case you're no longer able to replace it through your vendor. We thank you for bringing this to our attention. If you require further assistance, feel free to contact our Customer Care Team at: 1-855-765-7878
Bluetooth Earpiece
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product is good and i recommend it to all the working people who are always on the phone it allows you to hear text read to you and allows you to answer hands free
I would recommend this to a friendTerrible Battery Life
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buyer beware. I only used this device a handful of times and it no longer keeps a charge longer than about 30 minutes. Issue started right after the return period ended.
No, I would not recommend this to a friendGood brand , bad experience.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Device worked for a week and broke. The plug in rubber buds are flimsy and break easily. Sound is good and charge last only for 3 hrs instead of 6 as advertised.
I would recommend this to a friendBrand response from PlantronicsRepresentative
Posted .We're so sorry to hear that you are experiencing audio issues with the Voyager 5200 headset. Please try charging the headset with a different wire, draining the charge of the headset and then fully charging it back. As for the ear-tips, they can be changed. The part number for the same is 203710-02. If you have any additional concerns or if the issue persists even after performing the steps mentioned above, please do not hesitate to contact our Customer Care Team at 800-985-9815. Thank you for your honest review, we appreciate your feedback.
no case
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty upsetting that this item does not come with charger case as shown in the photos of the product. Misadvertisement.
No, I would not recommend this to a friend- Pros mentioned:Bluetooth
Great bluetooth
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this bluetooth. Great use for keep moving with touch the phone.
I would recommend this to a friend It's OK
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I liked several aspects of the earpiece, just people had trouble hearing me at times.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .That may be an issue with the headset or with the connection between the headset and phone. You might want to try resetting the Bluetooth connection between your phone and headset to see if that helps the issue.
To do so:
1. Delete the headset from your cell phone's list of paired devices.
2. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone.
3. Re-pair the headset with your phone and test.
If the issue is the same we recommend testing the device with another phone to determine if it's on the phone or headset. If the issue persists even on a different phone we can replace that device, it comes with a 1 year warranty. Please don't hesitate to contact us at www.plantronics.com/support if you require assistance.
This is average Product
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its average product and quality, looks its little costly.
No, I would not recommend this to a friendAll18wheels
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would prefer this type of Bluetooth as a truck driver, but unfortunately the one I purchased would not charged so I exchanged it out for another one that I don't really like. Maybe it was just a bad one but I am going to try it again.
I would recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for sharing your honest feedback on our Voyager 5220. We're very sorry to hear your unit did not charge. Please rest assured that we take the quality of our products very seriously, and scenarios like these are very unlikely. For charging issues, we recommend to try using a different micro-USB cable along with a 5-volt wall charger for optimal performance. Also, ensure the unit's firmware version is up to date through out Hub Software: https://bit.ly/30jDXJM. We also have a few tips to take into account in order to extend the battery life of our products: https://bit.ly/35IMed5. We thank you for your comments. We have shared them with our Product Development Team for review and consideration. If you have any questions, please don't hesitate to contact our Customer Care Team at: 1-855-765-7878