Customer Ratings & Reviews

Hello! Thank you for your review on our Voyager 5200 headset, however, we are sorry to hear about your experience. If you are experiencing low audio on the headset, you may want to increase the volume directly on your mobile to see if there is any difference. While we thrive for our headset to fit everyone, we understand that one size doesn't fit all. With this in mind we include 3 different ear tip sizes for a better fit. Small (203710-01), Medium (203710-02), Large (203710-03). Our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. We will forward your comments and feedback to our team for future consideration when developing new products and accessories. Please don't hesitate to contact our Customer Care Team at https://www.plantronics.com/us/en/support/contact if you require assistance.

Thank you for your honest review on our Voyager 5200 series headset.

If this continues to happen after resetting the Bluetooth connection there are two additional steps you can try:
1. Open your phone's Settings>General>Accessibility>Call audio routing and set this to Bluetooth headset.
2. Disable your headset's smart sensors using our Hub app for iOS and Android.

In case the issue is the same after trying these steps then we will recommend requesting a replacement for your headset by following these steps: http://www.plantronics.com/us/support/kb/detail.jsp?vfurl=/articles/en_US/Warranty/RN9669&retURL=%2Fapex%2FknowledgeSearch®ion=us&p=&c=All&k=replacement&t=All&lang=en_US&popup=false&c=All

Hello! Thank you for your honest review on our Voyager 5220, however, we are sorry to hear about your experience. We really appreciate you taking valuable time out of your day to give your feedback. We intend to provide the highest quality products to our customers and we thank you for bringing this to our attention. We will forward your comments to our Product Development Team, as we appreciate feedback based on customer use to create the best possible products. Please don't hesitate to contact our Customer Care Team at 1-888-363-0726 if you require assistance.

Thank you for your honest review on our Voyager 5220. We're sorry to hear you were not happy with our product. This model is one of our best communication headsets and specially engineered to deliver superior call clarity. It is compatible with any cell phone or tablet that supports Bluetooth headsets. It works with both Android and iOS. To access the complete user guide, please click here: https://bit.ly/3uvv2CY. If you're experiencing technical difficulties, please don't hesitate to contact our Customer Care Team at: 1-855-765-7878 for assistance.

Hello Candy and thank you for your honest feedback on our Voyager 5220 Headset. We're sorry to hear you've had audio issues. There are a couple of things you could try to fix it. Please reset the Network settings from your phone and reset the connection between your cell phone and earpiece. To do so: https://goo.gl/emzUTA. Please ensure the unit's firmware version is up to date through our Plantronics Hub Software for Deskphone available on our website: https://goo.gl/5ceQ1v. Testing your headset with a different phone is also ideal to isolate the cause of the issue. If the other end is still having trouble hearing you, then the earpiece might have a problem and we'll need to replace it. This model comes with a one-year warranty from date of purchase. Thank you for your comments. If you require further assistance, please don't hesitate to contact our Customer Care Team at: 1-888-363-0726

Thank you for taking the time to share your feedback on our Voyager 5220. We're sorry to hear your unit stopped working. The life span of the product depends on the usage but on many cases they last for way past their warranty period. Our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. If your unit is not turning on, you may want to try using a different micro-USB cable and AC power adapter to isolate the cause of the issue. You might also want to ensure your unit's firmware is up to date through our Plantronics Hub Software for Desktop: https://goo.gl/5ceQ1v. If you get the same results, then the unit has a problem and we'll need to replace it. This model has a one-year manufacturer's warranty from date of purchase. If you require further assistance, please contac tour Customer Care Team at: 855-765-7878.

While this is not a feature built-in to the headset itself you can read and send messages or emails if your phone's voice assistant has such a feature; to use it from the headset you will need to press and hold the voice/mute button for 2 seconds then let it go after the beep. You can speak the command you'd like to perform afterwards.

Thank you for your honest review on our Voyager 5220, we will forward your comments and feedback to our team for future consideration when developing new products and accessories.

Please don't hesitate to contact us at www.plantronics.com/support if you require assistance!

Thank you for your honest review on our Voyager 5220 Headset. We're very sorry to hear about your experience. You might want to try using a different micro-USB cable to isolate the issue and connecting your earpiece to the computer via USB to check for Firmware Updates under Plantronics Hub Software for Desktop https://goo.gl/24ZrPY. If you have the same results then this indicates there might be an actual problem with your unit and should be replaced. This product has a one-year warranty from the date of purchase of your original unit (in case you replaced this product through the manufacture). If your unit is still under warranty, on the following link you will find detailed instructions on how to submit a claim and request a replacement: https://goo.gl/gGxuwi. Please don't hesitate to contact our Customer Care Team at: https://www.plantronics.com/us/en/support/contact if you require further assistance!

Thank you for your honest review on our Voyager 5220! We will forward your feedback to our team for future consideration when developing new products and accessories. Please don't hesitate to contact our customer care group at www.plantronics.com/support if you require assistance!

Thank you for your honest review; However, we're very sorry to hear about your experience. Please rest assured that we take the quality of our products very seriously, and scenarios like these are very unlikely. The Voyager 5200 is a Class 1 Bluetooth device, which means it should provide up to 98 ft/ 30 meters of range. Nevertheless, to get the full benefit of the extended range, your phone needs to also be a Class 1 Bluetooth device. The amount of range you're getting is significantly low, hence we would need to verify what is the cause of the issue. The earpiece is compatible with any cell phone or tablet that supports Bluetooth headsets. Works with both android and iOS. Most devices nowadays are equipped with native Bluetooth; yet BT Technology works through different profiles and we are unable to ensure optimal performance when paired to a PC/Laptop. When testing with your iPhone, please make sure the earpiece is paired to a single Bluetooth device to isolate the cause of the issue. If possible, also test the earpiece with an android phone. If you still get the same issue, please ensure the unit's firmware version is up to date through our Hub Software https://bit.ly/30jDXJM. If you still get the same results, then it must have an actual problem and it is best to replace it. We thank you for bringing this to our attention. This model counts with a one-year limited warranty. If you require further assistance, please contact our Customer Care Team at: 1-855-765-7878

Hello! Thank you for your review on our Voyager 5200 headset, however, we are sorry to hear about your experience. Please note this headset is intended to work with mobiles and tablets. If you will be using the headset with your PC for phone calls, we recommend using the BT600 dongle. The BT600 is a Bluetooth device that provides you PC connectivity with the necessary drivers to establish a good connection with your PC. We also recommend testing the headset with your mobile to see where the issue is coming from. Our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. Please feel free to reach out to our Customer Care Team at https://www.plantronics.com/us/en/support/contact if you require assistance.

That may be an issue with the headset or with the connection between the headset and phone. You might want to try resetting the Bluetooth connection between your phone and headset to see if that helps the issue.

To do so:
1. Delete the headset from your cell phone's list of paired devices.
2. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone.
3. Re-pair the headset with your phone and test.

If the issue is the same we recommend testing the device with another phone to determine if its on the phone or headset. If the issue persists even on a different phone we can replace that device, it comes with a 1 year warranty from the date of purchase. You can use the following url to view our replacement steps:
http://www.plantronics.com/us/support/kb/detail.jsp?vfurl=/articles/en_US/Warranty/RN9669&retURL=%2Fapex%2FknowledgeSearch®ion=us&p=&c=All&k=replacement&t=All&lang=en_US&popup=false&c=All

Thank you for your honest review on our Voyager 5220, we are sorry to hear you're experiencing trouble with your unit.

In order to troubleshoot connectivity or audio issues you might want to try resetting the Bluetooth connection between your phone and headset to see if that helps the issue. To do so:
1. Delete the headset from your cell phone's list of paired devices.
2. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone.
3. Re-pair the headset with your phone. If this does not fix your issue, we suggest pairing the headset to another cell phone as a test.

If the issue is not present on the second phone, then the problem may be with the first phone, rather than the headset. If the issue exists on the second phone as well, you will need to replace the headset. Please don't hesitate to contact our customer care group at www.plantronics.com/support if you require assistance.

Hello, thank you for your honest review on our Voyager 5220. We will make sure to forward your comments to our team so they can be considered for future product development. If you any questions, please feel free to contact our Customer Care team at: https://www.plantronics.com/us/en/support/contact

Thank you for your honest review.

In order to get the best sound quality possible we recommend that you ensure your headset is up to date through our Hub app for iOS and Android: http://www.plantronics.com/us/product/plantronics-hub-mobile

If your headset is already up to date but noise reduction is still not working as expected that may be an issue with the headset or with the connection between the headset and phone. You might want to try resetting the Bluetooth connection between your phone and headset to see if that helps the issue.

To do so:
1. Delete the headset from your cell phone's list of paired devices.
2. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone.
3. Re-pair the headset with your phone and test.

If the issue is the same we recommend testing the device with another phone to determine if its on the phone or headset. If the issue persists even on a different phone we can replace that device, it comes with a 1 year warranty from the date of purchase. You can use the following url to view our replacement steps:
http://www.plantronics.com/us/support/kb/detail.jsp?vfurl=/articles/en_US/Warranty/RN9669&retURL=%2Fapex%2FknowledgeSearch®ion=us&p=&c=All&k=replacement&t=All&lang=en_US&popup=false&c=All