Customer Ratings & Reviews
- Model:
- 7Y206AA#ABA
- SKU:
- 6563035
Rating by feature
- Sound Quality
Rating 4.4 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the Voyager 5220 for its excellent sound quality, comfortable fit, and long-lasting battery life. Many users appreciate its reliable Bluetooth connectivity and lightweight design. However, some customers have noted concerns about the fit being a little loose, the volume being too low, and the range not meeting expectations.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Fit
Not Happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds like I'm talking through a tin can, buttons were inaccessible to operate and it doesn't really fit behind the ear of someone who wears glasses.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for taking the time to share your honest review on our Voyager 5220; however, we are sorry to hear this product did not meet your expectations. We intend to provide the highest quality products to our customers and we thank you for bringing this to our attention. We will forward your comments to our Product Development Team, as we appreciate feedback based on customer use to create the best possible products. If you require further assistance, please don't hesitate to contact our Customer Care Team at 1-888-363-0726.
A decent earpiece
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I used to have the plantronics $70 earpiece, and I wasn’t a huge fan of it. So I figured that I would get this as a step up and am very disappointed. It’s no better. In fact, almost worse. It doesn’t keep a charge and the sound goes in and out. Just awful
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello and thank you for your review on our Voyager 5200 headset, however, we are sorry to hear about your experience. Please note this model of headset counts with a talk time of up to 7 hours. If you are getting less than that you may want to charge the headset using a different charging cable and power source to completely isolate the issue. If also the audio goes in and out, we recommend resetting the Bluetooth connection with your mobile. 1) Unpair the headset from your mobile phone by accessing your Bluetooth settings. 2) Power off your mobile phone for 2 minutes and turn it back on. 3) Re-pair the headset by pressing and holding down the call control button until you see the LED flashing red and blue. 4) Access to your Bluetooth settings and select "PLT_V5200". Once successfully paired, you will hear "pairing successful" and the LED on your headset will stop flashing red and blue. You may also want to disable the smart sensors of the headset. If they are not calibrated or working as expected you could encounter these type of issues. In an idle state, simultaneously press and hold the call and mute buttons for 5 seconds and a voice prompt will inform you of smart sensors status. If for some reason the issue remains, then it means the headset has an actual problem and it will be best to replace it. Remember this unit counts with a limited warranty since the first day of purchase and you can request a replacement directly through our official website. Please don't hesitate to contact our Customer Care Team at 800-985-9815 if you require assistance.
Bluetooth headset
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would not spend the extra money on this upgrade and stick with the voyager
No, I would not recommend this to a friendIt's an ok Bluetooth headset
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The model below this seemed to work better and had a little more clarity!!
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Great Bluetooth
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best cancelling noise Bluetooth. I will definitely recommend
I would recommend this to a friend Ok
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A little hard to hear when in a noisy truck or car.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi! Thank you for your review on our Voyager 5220 headset, however, we are sorry to hear about your experience. If you are having some difficulties hearing the other person with the headset, we recommend increasing the volume directly from your mobile and headset. Please be sure to also try wearing your headset on either ear. Our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. We will forward your comments and feedback to our team for future consideration when developing new products. Please don't hesitate to contact our Customer Care Team at https://www.plantronics.com/us/en/support/contact if you require assistance.
ok
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it works okay, but not great. it's not comfortable.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello! Thank you for your review on our Voyager 5200 headset, however, we are sorry to hear about your experience. Please be sure to try wearing your headset on either ear and also trying all of the included ear gel sizes in order to find the most secure and comfortable fit. These headsets are designed to fit the vast majority of ear shapes and sizes; however, we do know that one size may not fit all and if you find the product too uncomfortable for normal use we strongly recommend that you consider using a headset with a different wearing style. Our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. We will forward your comments and feedback to our team for future consideration when developing new products and accessories. Please feel free to contact our Customer Care Team at https://www.plantronics.com/us/en/support/contact if you require assistance.
Blue tooth earphone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture instructions but FCC notices in MANY languages. No listing on charge time or use time. Said when turned on "highly charged" quote, 6 hrs . Need a lot longer than that!!! Really disapointed. Tony
No, I would not recommend this to a friendnot worth the money
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had four months and the piece that goes in the ear has fell apart... You'd think it would've let me get at least a year out of it.. considering the price....
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review; however, we are sorry to hear about your experience.
We intend to provide the highest quality products to our customers, unfortunately, we failed to meet your expectations this time.
We would like to learn more about your specific situation and make things right if you wouldn't mind contacting us back at https://www.poly.com/us/en/support/contact and providing us with additional details, it would be greatly appreciated, we look forward to working with you towards earning back your business.
- Pros mentioned:Sound quality
Excellent Bluetooth For Talking
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The noise canceling feature on his Bluetooth is excellent
I would recommend this to a friend I returned it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was so impressed by the design and features and got it. It was not at all a good item because whad to forget the device twice a day to get the voice prompts . I tried another iPhone and the same thing occurred. I wanted it to work but can’t reset it while driving. I tried for 5+ days.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review on our Voyager 5220, we will forward your comments to our team for future consideration. Please don't hesitate to contact us at www.plantronics.com/support if you require assistance!
Buyer beware
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You can hear things very clear I love the touch features and announcement of callers BUT it sits on your ear so tight it hurts. I’ve tried everting I could to get it to stop hurting nothing worked. Unfortunately I no longer used it and it sits in the drawer.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello and thank you for your honest review on our Voyager 5220 headset, however, we are sorry to hear it wasn't for you. These headsets are designed to fit the vast majority of ear shapes and sizes; however, we do know that one size may not fit all and if you find the product too uncomfortable for normal use we strongly recommend that you consider using a headset with a different wearing style. Our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. We will forward your comments and feedback to our team for future consideration when developing new products. Please don't hesitate to contact our Customer Care Team at https://www.plantronics.com/us/en/support/contact if you require assistance.
oj
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not really happy with it keeps disconnecting all the time
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi Tina! Thank you for your honest review on our Voyager 5200. We're sorry to hear you're having linking issues with your unit. There are a few things we can try in order to fix this. Please ensure your unit's firmware is up to date through our Plantronics Hub Software for Desktop: https://goo.gl/5ceQ1v. You might also want to try disabling the Master sensor through Hub by going to settings>settings. These sensors detect the pressure from your ear, however there can be several environmental conditions triggering these sensors, for example: having the earpiece a bit loose from your ear or wearing glasses, hence it could be sending the call back to the phone instead of maintaining the headset connected. In case you don't see any difference, please note that testing your headset with a different phone at different locations and while connected to a single device at a given time is ideal in order to isolate the cause of the problem. In case you get the same results, this unit has a one-year limited warranty from date of purchase. Please don't hesitate to contact our Customer Care Team at: https://www.plantronics.com/us/en/support/contact if you have any other questions!
Average to poor audio quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to fit unit to ear and manage function button with unit in place
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .If you are hearing low quality or intermittent audio that may be an issue with the headset or with the connection between the headset and phone. You might want to try resetting the Bluetooth connection between your phone and headset to see if that helps the issue.
To do so:
1. Delete the headset from your cell phone's list of paired devices.
2. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone.
3. Re-pair the headset with your phone and test.
If the issue is the same we recommend testing the device with another phone to determine if its on the phone or headset. If the issue persists even on a different phone we can replace that device, it comes with a 1 year warranty from the date of purchase. You can use the following url to view our replacement steps:
http://www.plantronics.com/us/support/kb/detail.jsp?vfurl=/articles/en_US/Warranty/RN9669&retURL=%2Fapex%2FknowledgeSearch®ion=us&p=&c=All&k=replacement&t=All&lang=en_US&popup=false&c=All
works, but fit is so-so
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.works good but the fit does not allow full sound. May be my ear shape/size
I would recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Using the correct ear tip size is essential to get a comfortable fit and good audio volume.
We do encourage you to try other ear tip sizes in case the one pre-installed on the unit feels too loose or too tight. In case the unit's volume or sound quality is not as good as expected or the fit is uncomfortable we recommend trying headsets with different wearing styles like our Voyager Edge or M80/M100.
Not the best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While it worked just ok most of the time it would lose the connection from time to time which was frustrating. It was also not very comfortable so I returned it.
No, I would not recommend this to a friendWorks good!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this for my dad as a Christmas gift as he requested one. Uses it for driving heavy machinery and enjoys it a lot! He wanted a traditional style as he does not like airpods or galaxy buds.
I would recommend this to a friendNot so great of Bluetooth
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t like the fitting of the Bluetooth tight and uncomfortable
No, I would not recommend this to a friendNoise cancellation no good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancellation is not good Edgar so ever. Needs to improve.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review on our Voyager 5220, we will forward your feedback to our team for future consideration when developing new products and accessories. Please don't hesitate to contact our customer care group at www.plantronics.com/support if you require assistance!
It was ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was ok I would recommend it to beginners because it is so basic
I would recommend this to a friend