Customer Ratings & Reviews
- Model:
- 7Y206AA#ABA
- SKU:
- 6563035
Rating by feature
- Sound Quality
Rating 4.4 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the Voyager 5220 for its excellent sound quality, comfortable fit, and long-lasting battery life. Many users appreciate its reliable Bluetooth connectivity and lightweight design. However, some customers have noted concerns about the fit being a little loose, the volume being too low, and the range not meeting expectations.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Fit
Bluetooth
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item did not fit my small ear hole. Until today it is sitting in my drawer.
No, I would not recommend this to a friend not comfortable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.just o.k. not a very comfortable ear piece the old one was better
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review on our Voyager 5220, we will forward your feedback to our team for future consideration when developing new products and accessories. Please don't hesitate to contact our customer care group at www.plantronics.com/support if you require assistance with your unit!
- Pros mentioned:Sound quality
Ear Piece
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality. Ergonomic ear fit. Charges fast.
I would recommend this to a friend Missing Item pictured
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review."Device not included" apparently is not referring to the phone or tablet, but also the travel case (shown twice) plus in some customer reviews. Misleading and disappointing.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .We apologize for the confusion this has caused, devices labeled "UC" are the only ones that include the other accessories mentioned, the USB dongle and charging case, UC bundles are usually more expensive because of this.
- Pros mentioned:Comfort
Perfect size
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable and fits perfectly inside your ear
I would recommend this to a friend It's a nice product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought for my husband a truck driver and likes it very much.
I would recommend this to a friendWeak battery,
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good performance, clear voice and sound but very weak battery
I would recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review on our Voyager 5220, this model should provide you with up to 7 hours of talk time on a full charge. If you find your unit is providing you considerably lower talk time please ensure your headset's firmware is up to date using our Plantronics Hub app, ensure wideband audio/HD voice is disabled and then try fully draining and recharging the battery. Our customer care group is available anytime at www.plantronics.com/support if you require assistance!
Not good enough
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not good enough battery life short and the sound not clear
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review on our Voyager 5220, we are sorry to hear you're experiencing trouble with your unit.
In order to troubleshoot connectivity or audio issues you might want to try resetting the Bluetooth connection between your phone and headset to see if that helps the issue. To do so:
1. Delete the headset from your cell phone's list of paired devices.
2. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone.
3. Re-pair the headset with your phone. If this does not fix your issue, we suggest pairing the headset to another cell phone as a test.
If the issue is not present on the second phone, then the problem may be with the first phone, rather than the headset. If the issue exists on the second phone as well, you will need to replace the headset. Please don't hesitate to contact our customer care group at www.plantronics.com/support if you require assistance.
It works
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not as user friendly as my Motorola, more delays and cumbersome.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review on our Voyager 5220 Bluetooth headset, we will forward your feedback to our team for consideration when developing new products and accessories.
Not a good Bluetooth
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not real pleased with this Bluetooth at all, people complaining about Hearing their self repeat their self cutting out because the winds blowing people can’t hear me going to try to take it back
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi Dave and thank you for your honest review on our Voyager 5220; However, we're deeply sorry to hear about your experience. Was it purchased brand new? Did the packaging present any tear or evident tampering? Please rest assured scenarios like these are very unlikely. To troubleshoot audio issues, please reset the connection. To do so: https://bit.ly/2OOMfnw. Reset the Network settings on your phone. Also, please ensure the firmware version is up to date through our Hub Software for Desktop: https://bit.ly/30jDXJM. If the issues persist, testing the unit with a different cell phone model is also ideal to determine the cause of the issue. Please note this model comes with a one-year limited warranty. We will forward your comments to our team for review and consideration. If you have any questions, feel free to contact our Customer Care Team at: 1 888 248 4143 or 1 916 928 7561
The original plantronicic voyager legend better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The original plantronic voyager was five time better than this one.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .If you have any issues or comments regarding our Voyager 5220, please don't hesitate to contact us. We will be glad to hear your feedback and provide you assistance at www.plantronics.com/support
Over priced garbage
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give it 0 stars I would. My husband is a trucker and needed a good headset for while he drives. Nobody can understand a word he says when he uses this. He ends up using his Samsung Galaxy ear buds instead. Cannot believe we spent over a hundred dollars on complete junk!
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello and thank you for your honest feedback; However, we're sorry to hear about your husband's experience. Was the headset purchased brand new? Did the packaging present any tear or evident tampering? Please rest assured that scenarios like these are very unlikely. The Voyager 5220 features built-in four-mic active digital signal processing (DSP), acoustic echo cancellation and six layers of protection against wind noise. To troubleshoot audio issues, please reset the connection: https://bit.ly/2OOMfnw. To re-pair, make sure you set it in pair mode by pressing and holding the call button for 6-8 seconds until LED flashes red and blue repeatedly. You might also want to ensure the firmware version is up to date through our Hub Software. Lastly, testing the earpiece with a different cell phone model and while it is paired with a single Bluetooth device is also ideal to determine the cause of the issue. Please note this model comes with a one-year limited warranty. We will forward your comments to our Team for review and consideration. If you require further assistance, please don't hesitate to contact our Customer Care Team at: 1 888 248 4143 or 1 916 928 7561
Still new
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Headset going in and out and now it's not connecting to my phone
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .That may be an issue with the headset or with the connection between the headset and phone. You might want to try resetting the Bluetooth connection between your phone and headset to see if that helps the issue.To do so: 1. Delete the headset from your cell phone's list of paired devices. 2. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone. 3. Re-pair the headset with your phone and test. If the issue is the same we recommend testing the device with another phone to determine if it's on the phone or headset. If the issue persists even on a different phone we can replace that device, it comes with a 1 year warranty from the date of purchase. You can use the following URL to view our replacement steps: http://www.plantronics.com/us/support/kb/detail.jsp?vfurl=/articles/en_US/Warranty/RN9669&retURL=%2Fapex%2FknowledgeSearch®ion=us&p=&c=All&k=replacement&t=All&lang=en_US&popup=false&c=All Please don't hesitate to contact us at www.plantronics.com/support if you require assistance with your unit.
Good ear piece
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product is good for the most part the battery life is not good
I would recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review on our Voyager 5220, please don't hesitate to contact our customer care group at www.plantronics.com/support if you require assistance.
not as good as other
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I thought it was an upgrade my. the voyager se is better quality
I would recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review, we are always willing to hear your feedback and provide you assistance if required at www.plantronics.com/support
Audio issues and mute button failed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got this for my office use and with in a few weeks mute button failed working and I hear lot of complains in meetings my voice is not clear is going in and out or it’s low voice. I stopped using for most of my customer calls now.
No, I would not recommend this to a friendOk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far I like it .it does what I need for it to do
I would recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi! Thank you for your honest review on our Voyager 5220 Headset. Please don't hesitate to contact our Customer Care Team at: https://www.plantronics.com/us/en/support/contact if you require further assistance!
Worse Bluetooth ever
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My husband is a truck driver and relies on his Bluetooth to work perfectly but this device didn’t even last him a month and it works poorly. When he calls me he sounds so far I can’t understand him.
No, I would not recommend this to a friendOkay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not as good as my original, which is no longer in stock.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review on our Voyager 5220, we will forward your feedback to our team for future consideration. Please don't hesitate to contact our customer care group at www.plantronics.com/support if you require assistance!
Good earpiece
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Plantronics is a good product, would recommend this item.
I would recommend this to a friend