Customer Ratings & Reviews
- Model:
- 7Y206AA#ABA
- SKU:
- 6563035
Rating by feature
- Sound Quality
Rating 4.4 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the Voyager 5220 for its excellent sound quality, comfortable fit, and long-lasting battery life. Many users appreciate its reliable Bluetooth connectivity and lightweight design. However, some customers have noted concerns about the fit being a little loose, the volume being too low, and the range not meeting expectations.
This summary was generated by AI based on customer reviews.
Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good................................................
I would recommend this to a friendKeep disconnect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Im not happy just waited to long to return back to the store
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review on our Voyager 5200 series Bluetooth headset. We are very sorry for your experience. Our customer care group is available any time to address any questions or issues at www.plantronics.com/support before returning your headset to the place of purchase.
Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Decent Bluetooth earbud but some noise interference
I would recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review on our Voyager 5220, we are sorry to hear you experienced trouble with your unit.
You might want to try resetting the Bluetooth connection between your phone and headset to see if that helps the issue. To do so:
1. Delete the headset from your cell phone's list of paired devices.
2. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone.
3. Re-pair the headset with your phone.
If this does not fix your issue, we suggest pairing the headset to another cell phone as a test. If the issue is not present on the second phone, then the problem may be with the first phone, rather than the headset. If the issue exists on the second phone as well, you will need to replace the headset.
Please don't hesitate to contact our customer care group at www.plntronics.com/support if you require assistance!
Not impressed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I though by now Plantronics would have figured out the static issue with their bluetooth ear pieces but they have not. I also thought they would have figured out the dropping of the connected phone issue but they have not. They always have all the features but not the quality
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .That may be an issue with the headset or with the connection between the headset and phone. You might want to try resetting the Bluetooth connection between your phone and headset to see if that helps the issue. To do so,
1. Delete the headset from your cell phone's list of paired devices.
2. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone.
3. Re-pair the headset with your phone. and test.
If the issue is the same we can replace that device. You can use the following url to view our replacement steps.
http://www.plantronics.com/us/support/kb/detail.jsp?vfurl=/articles/en_US/Warranty/RN9669&retURL=%2Fapex%2FknowledgeSearch®ion=us&p=&c=All&k=replacement&t=All&lang=en_US&popup=false&c=All
Junk
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor poor quality. Worked well for about a day. After that, nobody on the other end of my calls can understand what I was saying. This is my third one of these and the quality has definitely fallen way off.
No, I would not recommend this to a friendHeadphone
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am not happy at all because there is a noise coming from the headphones while talking. It stops after 1-2 minutes. Then it continues again.
I would recommend this to a friendDoesn't live up to the hype
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased a week ago and everyday, people tell me I am garbled when I walk with this. It also is not comfortable on the ear for all day wearing. I will be returning this and exchanging this for another Legend as I have before and no problems with
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review on our Voyager 5220 Headset. We're sorry to hear you didn't find a comfortable fit, please be sure to try wearing your headset on either ear and also trying all of the included ear gel sizes/foam covers in order to find the most secure fit and comfortable fit. Our headsets are designed to fit the vast majority of ear shapes and sizes; however, we do know that one size may not fit all and if you find the product too uncomfortable for normal use we strongly recommend that you consider using a headset with a different wearing style. Regarding the audio issues, please note you can try updating the firmware version of your headset through our Plantronics Hub Software for Desktop: https://goo.gl/5ceQ1v. In case you get the same results, please note that testing your headset with different phones and also at different locations and while connected to a single device at a given time is ideal to isolate the cause of the problem.
In any case we thank you for bringing this to our attention. We will forward your feedback to our team for consideration. Please feel free to contact our Customer Care Team at: https://www.plantronics.com/us/en/support/contact
Having problems
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My Bluetooth seems to be defective when talking there seems to be a problem with the other person hearing me and sometimes I get a lot of static and my phone is right near me so good thing I purchased the insurance I'm going to have to bring it back
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello and thank you for your honest review! We are sorry to hear about your experience with the Voyager 5220, most of the time this can be resolved by refreshing the connection. To do so: Unpair the headset from your phone, power off the phone for 10 seconds and turn back on, turn on your headset and press (and hold) the call button for 7 seconds (let go when the LED flashes red/blue), scan with your phone and connect. If you continue to experience difficulties, please contact Plantronics Customer Care at 855-765-7878 so we can help you. Please note that the headset comes with a 1 year manufacturer's warranty.
Don’t expect longevity
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.At 1st the device was great after few months sucks
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review on our Voyager 5220, we are sorry for your experience.
Please don't hesitate to contact our customer care group at www.plantronics.com/support if you require assistance with your unit.
Fair ear piece
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its small so convenient item for ear not very noticeable only bad part it runs out after 6 or 7 hours but charges fairly quickly.
I would recommend this to a friendWouldn't buy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Over the years I have owned a number of Plantronics Voyagers. I had been using Apple earbuds and when they died I needed something for business calls. I am very disappointed with the distortion, on my end and the people I call. I called and their RMA process was great and they exchanged it without question. The new one arrived and it is no better than the original. I am using a new iPhone 13, so I don't believe it is the phone. I went back to the earbuds, and they work fine. I am very disappointed!
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for sharing your honest review on our Voyager 5220; Though we're sorry to hear this has been your experience. This model is one of our best communication devices and specially engineered to deliver superior call clarity. As you know, this model features four-mic active digital signal processing (DSP), acoustic echo cancellation and six layers of protection against wind noise. To isolate the cause of the issue, we strongly suggest to test the earpiece with a different cell phone model, as this will help us to verify if its related to iOS/hardware/Bluetooth stack, and so on. In any case we do thank you for bringing this to our attention. We will forward your comments to our team for review and consideration. If you have any questions, feel free to contact our Customer Care Team at: (888) 248-4143 or (916) 928-7561
Big disappointment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was very excited when I saw this, a direct replacement of the Voyager Legend model I used for several years, I was buying one Legend after the other, even knowing it was already an old model, but trustable. When I saw this new version I got excited, looks exactly like the previous one, so it had to be as good at least with the plus that this one has already the Micro USB connector, big mistake, this is a piece of junk, just impossible to maintain the connection, when it actually connects; there is no call where you have to manually re-connect at least once or twice... it is now sitting in my desk, I already bought again a Voyager Legend without Micro USB connector, but working great. Stay away from this "new" expensive worthless model....
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .That may be an issue with the headset or with the connection between the headset and phone. You might want to try resetting the Bluetooth connection between your phone and headset to see if that helps the issue. To do so:
1. Delete the headset from your cell phone's list of paired devices.
2. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone.
3. Re-pair the headset with your phone and test.
You might also want to ensure your headset's firmware is up to date through our Hub app for Android, iOS, MacOS and Windows and disable the wearing sensors if the headset doesn't disconnect but the call audio switches back to your phone automatically.
If the issue is the same we recommend testing the device with another phone to determine if it's on the phone or headset. If the issue persists even on a different phone we can replace that device, it comes with a 1 year warranty from the date of purchase. You can use the following URL to view our replacement steps: http://www.plantronics.com/us/support/kb/detail.jsp?vfurl=/articles/en_US/Warranty/RN9669&retURL=%2Fapex%2FknowledgeSearch®ion=us&p=&c=All&k=replacement&t=All&lang=en_US&popup=false&c=All
Not great
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These really hurt and are hard to use. The rubber part came off the first day.
No, I would not recommend this to a friendNot as great as last model
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Headset works ok but not as good as last model. But ok.
I would recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Please don't hesitate to contact us at www.plantronics.com/support if you require assistance with your unit.
Terrible bluetooth connectivity
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible item. Fails to connect to bluetooth constantly. Bot reliable, very inconsistent. Not worth the purchase.
No, I would not recommend this to a friendI was expecting a little more for the $.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I get some noise and digital static here and there.
I would recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review on our Voyager 5220, we are sorry to hear you're experiencing trouble with your unit.
In order to troubleshoot connectivity or audio issues you might want to try resetting the Bluetooth connection between your phone and headset to see if that helps the issue. To do so:
1. Delete the headset from your cell phone's list of paired devices.
2. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone.
3. Re-pair the headset with your phone. If this does not fix your issue, we suggest pairing the headset to another cell phone as a test.
If the issue is not present on the second phone, then the problem may be with the first phone, rather than the headset. If the issue exists on the second phone as well, you will need to replace the headset. Please don't hesitate to contact our customer care group at www.plantronics.com/support if you require assistance.
Not impressed with length of battery charge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It requires to be charged at least every other day.
I would recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello Brad, our Voyager 5220 should provide you with up to 7 hours of talk time with a full charge.
If you're getting considerably lower talk time we recommend that you try fully draining then recharging your unit's battery. In case the problem is the same even then you will need to replace that unit. Please don't hesitate to contact our customer care group at www.plantronics.com/support if you require assistance.
It's ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Battery life sucksssssss@ went back to 5000 .?......
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Our Voyager 5220 should provide you with up to 7 horus of talk time on a full charge. If your unit gives you considerably less talk time this could indicate an issue with your unit's battery and we recommend that you try disabling HD Voice/Wideband audio through our Hub app for Android, iOS, macOS and Windows. Please don't hesitate to contact us at www.plantronics.com/support if you require assistance.
Bad Call Receptions
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Call reception has a lot of interferences calls break up constantly. I don't know if this is due to it's noise canceling feature or just faulty device....I plan to return mine.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello and thank you for your honest review; though we're very sorry to hear about your experience. The Voyager 5220 is one of our best communication headsets and specially engineered to deliver superior call clarity. There are a few procedures that might fix these issues. First reset the BT connection. To do so: https://bit.ly/2OOMfnw. Please reset the Network Settings on your phone and ensure the firmware is up to date on the earpiece. Lastly, testing the earpiece with a different cell phone model is also ideal to determine the cause of the issue. This model counts with a one-year limited warranty. If you require further assistance, don't hesitate to contact our Customer Care Team at: 1 888 248 4143 or 1 916 928 7561
Not at all what I expected. None of the features
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm a truck driver and this doesn't work out for me.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Please don't hesitate to contact us at www.plantronics.com/support if you require assistance with your product.