Customer Ratings & Reviews

Hello and thank you for sharing your honest review. We're sorry to hear about your experience. The Voyager 5220 is one of our best communication devices, featuring four-mic active digital signal processing (DSP), acoustic echo cancellation and six layers of protection against wind noise. Microphone issues should be solved by resetting the Bluetooth connection between a phone and the earpiece. To do so:https://bit.ly/2OOMfnw. You might also want to reset the Network Settings on your phone, and verify the earpiece has the latest firmware version through our Hub Software: https://bit.ly/30jDXJM. Lastly, please test the unit with a different phone model and while it is paired with a single Bluetooth device to isolate the cause of the issue. In case the issue persists, please note this model counts with a one-year limited warranty. For further assistance, please contact our Customer Care Team at: https://www.poly.com/us/en/support/contact

Hi Will and thank you for your honest review, though we're sorry to hear about your experience. The Voyager 5220 is one of our best communication devices and specially engineered to deliver superior call clarity. Was the headset purchased brand new? Did the packaging present any tear or evident tampering? Please rest assured that scenarios like these are very unlikely. To troubleshoot audio issues, please reset the BT connection between your phone and the earpiece. To do so: https://bit.ly/2OOMfnw. Also, please ensure the firmware version is up-to-date through our Hub Software for Desktop: https://bit.ly/30jDXJM. Lastly, test the earpiece with a different phone and while it is paired with a single Bluetooth device in order to determine the cause of the issue. In case you notice the audio quality is significantly poor, please note this model counts with a one-year limited warranty. Thank you for bringing this to our attention. If you require further assistance, feel free to contact our Customer Care Team at: (888) 248-4143 or (916) 928-7561

Thank you for sharing your honest review; However, we're deeply sorry to hear about your experience. The Voyager 5200 is one of our best communication headsets and specially engineered to deliver superior call clarity. Please rest assured that scenarios like these are very unlikely. There are a few troubleshooting steps that should fix audio issues. First, reset the BT connection: https://bit.ly/2OOMfnw. To re-pair the earpiece, remember to set the earpiece in pair mode by pressing and holding the call button for 6-8 seconds until LED flashes red and blue repeatedly. You might also want to ensure the firmware is up to date through our Hub Software: https://bit.ly/30jDXJM. https://bit.ly/3dYqIWG. Lastly, testing the earpiece with a different cell phone model and while it is paired with a single Bluetooth device is also ideal to determine the cause of the issue. If you still get the same issue, then the unit might have an actual hardware issue and it is best to replace it. Please note this model has a one-year manufacturer's warranty. We will surely forward your comments to our team for review and consideration. If you require further assistance, please contact our Customer Care Team at: 1 888 248 4143 or 1 916 928 7561

That may be an issue with the headset or with the connection between the headset and phone. You might want to try resetting the Bluetooth connection between your phone and headset to see if that helps the issue. To do so, 1. Delete the headset from your cell phone's list of paired devices. 2. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone. 3. Re-pair the headset with your phone. and test. If the issue is the same we can replace that device, it comes with a 1 year warranty from the date of purchase. You can use the following url to view our replacement steps. http://www.plantronics.com/us/support/kb/detail.jsp?vfurl=/articles/en_US/Warranty/RN9669&retURL=%2Fapex%2FknowledgeSearch®ion=us&p=&c=All&k=replacement&t=All&lang=en_US&popup=false&c=All

Thank you for taking the time to share your feedback on our Voyager 5220. We're sorry to hear you've experienced audio issues. If the headset is already up to date, you might also want to try resetting the connection between your phone and headset. To do so: https://goo.gl/yivTSg. Please note that testing your headset with different phones and also at different locations and while connected to a single device at a given time is ideal in order to isolate the cause of the problem. As you know, this product has a one-year limited warranty from date of purchase. We will forward your comments to our team for consideration. Please feel free to contact our Customer Care Team at: https://www.plantronics.com/us/en/support/contact if you require further assistance!

That may be an issue with the headset or with the connection between the headset and phone. You might want to try resetting the Bluetooth connection between your phone and headset to see if that helps the issue.

To do so:
1. Delete the headset from your cell phone's list of paired devices.
2. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone.
3. Re-pair the headset with your phone and test.

If the issue is the same we recommend testing the device with another phone to determine if it's on the phone or headset. If the issue persists even on a different phone we can replace that device, it comes with a 1 year warranty. Please don't hesitate to contact us at www.plantronics.com/support if you require assistance.

Thank you for your honest review on our Voyager 5220, we will forward your feedback to our team for consideration when developing new products and accessories.

Thank you for your honest review on our Voyager 5220 headset, however we're sorry to hear about your experience. In order to troubleshoot audio issues, there are a few things you could try: you might want to try resetting the Bluetooth connection, to do so: 1. Delete the headset from your cell phone’s list of paired devices. 2. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone. 3. Re-pair the headset with your phone. You might also want to ensure the headset is the only Bluetooth device connected to your phone while you’re using it in order to rule out wireless interference. In addition to this, please try updating the firmware version through our Plantronics Hub for Desktop. Please note this unit has a one-year warranty from date of purchase. Please don't hesitate to contact us at www.plantronics.com/support if you require assistance.

Hello and thank you for your review on our Voyager 5200. However, we are sorry to hear about your experience. All of our Voyager 5200 headsets should have the same features. If you require technical assistance please feel free to contact our Customer Care Team at 855-765-7878.

Thank you for taking the time to share your feedback on our Voyager 5220 Headset. We're sorry to hear about your experience. This does seem to indicate an actual problem with the unit itself and we would need to evaluate it. We strongly recommend you to contact our Customer Care Team at: https://www.plantronics.com/us/en/support/contact so one of our specialists can assist you with this as soon as possible.

Hi Sparky and thank you for your honest review. We're sorry to hear this has been your experience. There are a few procedures that should solve the issues mentioned. First, we recommend that you reset the Bluetooth connection: https://bit.ly/2OOMfnw. To re-pair be sure to set the earpiece in pair mode by pressing the call button for 6-8 seconds until LED flashes red and blue repeatedly. This could also be related to the smart sensors, as they detect the pressure from your ear when wearing the earpiece, yet there can be factors triggering them like having the earpiece a bit loose from your ear, or wearing glasses. To isolate the cause of the issue, please disable the master sensor through our Hub Software for Desktop: https://bit.ly/30jDXJM. Lastly, testing the earpiece with a different cell phone model, at different locations and while it is paired with a single device, is also ideal to determine the root cause of the issue. Thank you for bringing this to our attention. For further assistance, feel free to contact our Customer Care Team at: (888) 248-4143 or (916) 928-7561

Hi! Thank you for your honest review on our Voyager 5220 headset. We're sorry to hear about your experience. If you happen to notice technical issues, please contact our Customer Care Team at  https://www.plantronics.com/us/en/support/contact and we'll be glad to assist you!

Hi! Thank you for your honest review, however we are sorry to hear about your experience. If the call control button is not working properly and will not answer your calls, you may want to reset the Bluetooth connection with your mobile. To do so: 1) Unpair the headset from your mobile phone by accessing your Bluetooth settings. 2) Power off your mobile phone for 2 minutes and turn it back on.
3) Re-pair the headset by pressing and holding down the call control button for at least 10 seconds until you see the LED flashing red and blue. 4) Access to your Bluetooth settings and select "PLT_V5200". Once successfully paired, you will hear "pairing successful" and the LED on your headset will stop flashing red and blue. You may also want to test the headset connected to a different mobile to completely isolate the issue. If for some reason you are still having the same issue with the button it is best to replace the headset. Remember this unit counts with a limited year warranty since the first day of purchase, and if you need a replacement you can simply click on the following link for further instructions: https://bit.ly/2N637EC. Please don't hesitate to contact our Customer Care Team at 800-985-9815 if you require assistance.

Hello! Thank you for your review on our Voyager 5200 headset, however, we are sorry to hear about your experience. If you are experiencing some connectivity issues with the headset, you may want to reset the Bluetooth connection with your mobile. To do so:1) Unpair the headset from your mobile phone by accessing your Bluetooth settings. 2) Power off your mobile phone for 2 minutes and turn it back on. 3) Re-pair the headset by pressing and holding down the call control button until you see the LED flashing red and blue. 4) Access to your Bluetooth settings and select "PLT_V5200". Once successfully paired, you will hear "pairing successful" and the LED on your headset will stop flashing red and blue.You may also want to disable the smart sensors of the headset. If they are not calibrated you could encounter these type of issues. In an idle state, simultaneously press and hold the call and mute buttons for 5 seconds
and a voice prompt will inform you of smart sensors status. Last but not least, we recommend testing the headset with a different mobile to completely isolate the issue. If for some reason you still encounter the same issue, then it means it has an actual problem and it is best to replace it. Remember this unit counts with a limited warranty since the first day of purchase, and if you need a replacement you can click on the following link for further instructions: https://bit.ly/2N637EC. Our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. Please feel free to contact our Customer Care Team at 800-985-9815 if you require assistance.

Thank you for your honest review on our Voyager 5220! We will forward your comments and feedback to our team for future consideration when developing new products and accessories, please don't hesitate to contact us at www.plantronics.com/support if you require assistance!

Thank you for sharing your honest feedback; though we're sorry to hear you've had audio issues with your unit. Was the headset purchased brand new? Did the packaging present any tear or evident tampering? Please rest assured scenarios like these are very unlikely. The Voyager 5220 is one of our best communication headsets and specially engineered to deliver superior call clarity. To troubleshoot it, please reset the BT connection. To do so: https://bit.ly/2OOMfnw. To re-pair the headset, set the earpiece in pair mode by pressing and holding the call button for 6-8 seconds until LED flashes red and blue repeatedly. Ensure the unit's firmware version is up to date through our Hub Software for Desktop: https://bit.ly/30jDXJM. Lastly, testing the earpiece with a different cell phone and while it is paired with a single Bluetooth device is also ideal to determine the cause of the issue. If you get the same results, then the earpiece needs to be replaced. This model counts with a one-year limited warranty. We thank you for your comments. We will surely forward them to our team for review and consideration. If you have any further questions, feel free to contact our Customer Care Team at: 1-855-765-7878

Thank you for sharing your honest feedback on our Voyager 5220; However, we're sorry to hear this has been your experience. Please rest assured that we take the quality of our products seriously, and scenarios like these are very unlikely. If you experience the exact same issue with consecutive units, our Team may need to do further research to isolate the cause of the issue. We thank you for bringing this to our attention. Your comments will be forwarded to our Product Development Team for review and consideration. For further assistance, please contact our Customer Care Team at: https://www.poly.com/us/en/support/contact.