Customer Ratings & Reviews
- Model:
- 7Y206AA#ABA
- SKU:
- 6563035
Rating by feature
- Sound Quality
Rating 4.4 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the Voyager 5220 for its excellent sound quality, comfortable fit, and long-lasting battery life. Many users appreciate its reliable Bluetooth connectivity and lightweight design. However, some customers have noted concerns about the fit being a little loose, the volume being too low, and the range not meeting expectations.
This summary was generated by AI based on customer reviews.
Great Ear Piece
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So I really like this ear piece. I had a Voyager Edge but the ear piece broke and Best Buy no longer carried the one I had so I went with this one so far so good. I have only owned Plantronics and will continue to own them.
I would recommend this to a friendNot worth it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.1st time ear piece broke off completely, this is my 2nd headset and this one the boom separated from the earpiece. I'm careful with my things and was not rough with it.
I would recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest feedback; However, we're sorry to hear about your experience. Please rest assured that we take the quality of our products very seriously, and scenarios like these are very unlikely. If you are referring to the section that goes around your ear that separated from the boom, please note the Voyager 5220 to some extent is resistant to stretching, but we do not recommend stretching the hook too much to avoid any kind of harm. When you remove the earpiece, we recommend that you slightly stretch it and also slide it over your ear to take it off. In any case, we do thank you for bringing this to our attention. We have shared your comments with our Product Development Team, as we appreciate feedback based on customer use to create the best products. If you require further assistance, please don't hesitate to contact our Customer Care Team at: 1-855-765-7878
- Cons mentioned:Volume
not very good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm very disappointed .... The volume is too low. Even when you have it maxed out is very low. How Too much feedback through the speakers.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review on our Voyager 5220; However, we're sorry to hear you didn't find your earpiece loud enough. If you're using an android phone, please note that volume must be set to medium/high or audio will sound too low. We also suggest you to try the different sizes of ear tips included with the unit for optimal volume. If you're experiencing audio issues, please try to reset the connection between the earpiece and your phone. To do so: https://goo.gl/emzUTA. You might also want to ensure the unit's firmware version is up to date through our Plantronics Hub Software for Desktop: https://goo.gl/5ceQ1v. Lastly, testing the earpiece with a different cell phone is also ideal to isolate the cause of the issue. Please note this model comes with a one-year manufacturer's warranty. If you have any questions, feel free to contact our Customer Care Team at: 1-888-363-0726.
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After reading favorable reviews I decided to purchase the voyager 5220. It does not perform as promised. Callers complain of wind noise and static. This is not intermittent...EVERY caller complains unless I'm by myself in a quiet place!
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .That may be an issue with the headset or with the connection between the headset and phone. You might want to try resetting the Bluetooth connection between your phone and headset to see if that helps the issue.
To do so:
1. Delete the headset from your cell phone's list of paired devices.
2. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone.
3. Re-pair the headset with your phone and test.
We also recommend that you ensure your headset's firmware is up to date by using our Hub app for iOS and Android, since this can improve your headset's audio performance.
If the issue is the same we recommend testing the device with another phone to determine if its on the phone or headset. If the issue persists even on a different phone we can replace that device, it comes with a 1 year warranty from the date of purchase. You can use the following url to view our replacement steps: http://www.plantronics.com/us/support/kb/detail.jsp?vfurl=/articles/en_US/Warranty/RN9669&retURL=%2Fapex%2FknowledgeSearch®ion=us&p=&c=All&k=replacement&t=All&lang=en_US&popup=false&c=All
Love it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Here’s the short version. I have tried on many different ear pieces ,over the years and finally stopped because I have a small ear canal . Well I need not worry about that issue anymore,they fit like a mit . When my hands are full all I hear is accept or ignore .
I would recommend this to a friend- Cons mentioned:Fit
Plantronic voyager 5220
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't fit like the one I had before very uncomfortable So I returned back to the store
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review; however, we are sorry to hear about your experience. To fix your stability problems, try experimenting with the 3 different eartip sizes that are included in the box. Your left or right ear might require different sizes to get the right fit. The sound quality will improve with a better fit.
Two weeks of bliss..... now it's a piece of junk
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for 2 weeks. Now when you start a call it is nice and clear, 30 seconds into the call, it starts to go in and out badly. I can hear others well....but they can't hear me well. Then I begin to not hear them well either. Hopefully, I can return it, otherwise...money gone down the drain. The sales clerk begged me not to buy this......
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .We're so sorry to hear that you are experiencing audio issues with the Voyager 5200 headset. Please reset the Bluetooth connection and also ensure the firmware is up to date. To do so, please follow the steps in the link - shorturl.at/dEHJS
To check and update firmware of the headset on PC, download the Plantronics Hub app from link - shorturl.at/nsQ39
Please also test the headset with another device to check if the same issue is seen on the headset.
If you have any additional concerns or if the issue persists even after performing the steps mentioned above, please do not hesitate to contact our Customer Care Team at 800-985-9815. Thank you for your honest review, we appreciate your feedback.
Call clarity (mic) didn't hold up
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seemed fine at first but after 2 months of hard use, the call clarity seemed to suffer. My clients couldn't hear me clearly. I returned this and went back to Jabra.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for sharing your honest feedback; However, we're very sorry to hear about your experience.The Voyager 5220 is one of our best communication headsets and specially engineered to deliver superior call clarity. It has built-in four-mic active digital signal processing (DSP), acoustic echo cancellation and six layers of protection against wind noise. To troubleshoot microphone issues, we recommend you to reset the BT connection between your phone and the earpiece. To do so: https://bit.ly/2OOMfnw. Also, please reset the Network settings on your phone to rule out any wireless interference. Ensure the headset's firmware is up to date through our Hub Software for Desktop: https://bit.ly/30jDXJM. Lastly, testing the earpiece with a different cell phone and while it is paired to a single Bluetooth device is also ideal to determine the cause of the issue. If you still get the same issue, please note this model comes with a one-year limited warranty. We will surely forward your comments to our team for review and consideration. If you have any questions, feel free to contact our Customer Care Team at: 1-888-363-0726
Not cold weather friendly
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My husband uses this daily. Unfortunately when it gets cold it becomes very staticky and doesn't work until its warmed up again. Not a good Bluetooth for winter.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi Holly and thank you for sharing your feedback. We're sorry to hear about your experience. For best performance Bluetooth headsets should be stored and operated in the following conditions: Between 0-50 degrees Celsius (32-122 degrees Fahrenheit). In any case we will surely forward your comments to our team for review and consideration. If you have any questions, please don't hesitate to contact our Customer Care Team at: 1-855-765-7878
- Pros mentioned:Sound quality
Don't Buy.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had two of these models previously that I had returned because they were falling apart, however, I had the extended coverage and returned them twice for a new unit because I like the sound quality and microphone quality. When I obtained the 3rd unit, Best Buy wouldn't offer the extended coverage and didn't seem to know why it was not offered. Well, the unit hasn't fallen apart since I obtained it early in 2022, however, the microphone is no longer adequate to use because of muffled, scratchy, meaning people no longer can understand me. I have notice online reviews from other users that seem to bear this out with the newer models.
No, I would not recommend this to a friend Headset Review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Although this is an expensive, premium priced product, it gives me the same quality and reception as a $39 headset. Constant static and noise in the reception regardless of device it is being used on.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello, we are sorry to hear about your experience with the Voyager 5220 headset, please try the following: 1) Completely unpair from your phone. 2) Power off and on both devices. 3) Press and hold the call button until the LED flashes red/blue on your headset. 4) Reconnect. We also recommend to download the Plantronics Hub on your computer, from our official website, connect the headset using a USB cable, click on Notifications > Search for updates, and test. If the issue continues, there might be an actual fault with the headset, in which case a replacement will be necessary. The Voyager 5220 comes with a 1 year Limited Warranty, if you continue to experience difficulties, please don't hesitate to contact Plantronics Customer Care at 855-765-7878.
- Cons mentioned:Fit
didn't work as I had hoped
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It never fit well and it picked up a lot of feedback. I tried using it in my truck and most of the time people had a hard time hearing/understanding me.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review on our Voyager 5220 headset, however, we are sorry to hear about your experience. Please be sure to try wearing your headset on either ear and also trying all of the included ear gel sizes in order to find the most secure fit and comfortable fit. If people are having a hard time hearing you, you may want to try resetting the Bluetooth connection with your mobile. To do so: 1) Unpair the headset from your mobile phone by accessing your Bluetooth settings. 2) Power off your mobile phone for 2 minutes. 3) Re-pair the headset by pressing and holding down the call control button until you see the LED flashing red and blue. 4) Access to your Bluetooth settings and select "PLT_V5200". You may also want to test the headset with a different mobile to completely isolate the problem. Please don't hesitate to contact Plantronics Customer Care at 855-765-7878 if you require assistance!
Bull Crap
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.some times ppl cannot hear you or the vioce quality is bad they only work great when firsy purchased than after arrrggghhh
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review; however, we are sorry to hear about your experience.
We intend to provide the highest quality products to our customers, unfortunately, we failed to meet your expectations this time.
We would like to learn more about your specific situation and make things right if you wouldn't mind contacting us back at (916) 928-7561 and providing us with additional details, it would be greatly appreciated, we look forward to working with you towards earning back your business.
Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.
Great product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have always been pleased the with voyager series and this headset is no exception. Call sound and clarity are excellent. The earpiece options aren't the best for me but at least there are options.
I would recommend this to a friendDo Not Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This used to be a good headset but i guess they're building them cheaper now because the last 2 I have bought have been terrible. Poor battery life, poor microphone function, just poor in general.
No, I would not recommend this to a friendRee Ree
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This bluetooth has broken and best buy won't let me return it. I'm within my 30 days, i don't understand
No, I would not recommend this to a friendBluetooth
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Frequently disconnects from the phone. However it will usually automatically reconnect in a few minutes. But a bit annoying when you’re driving!
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello and thank you for sharing your honest review; Though we're sorry to hear you've had trouble with your unit. There are a couple of things you could try that should fix these issues. Please reset the Bluetooth connection. To do so: https://bit.ly/2OOMfnw. To re-pair, make sure you set it in pair mode by pressing and holding the call button for 6-8 seconds until LED flashes red and blue repeatedly. Reset the network settings on your phone. This might also be related to the smart sensors, since they detect the pressure from your ear when wearing it, yet there can be environmental stressors triggering them like having it a bit loose from your ear, or wearing glasses, consequently sending the call back to your phone. To isolate the cause of the issue, please disable the master sensor through our Hub Software for PC under Settings>sensors. Lastly, testing the earpiece with a different cell phone model and at a different location is also ideal to determine the cause of the issue. We thank you for your comments, we will surely forward them to our team for review. If you have any questions, please don't hesitate to contact our Customer Care Team at: 1 888 248 4143 or 1 916 928 7561
Not good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery doesn’t last the 7 hrs they say I wouldn’t recommend this item
No, I would not recommend this to a friendHorrible sound quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is terrible no mid range very tinny. And people I'm talking to say it sounds like I'm in a tin can
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi! Thank you for taking the time to share your feedback on our Voyager 5200, however, we’re sorry to hear about your experience. We intend to provide the highest quality products to our customers, unfortunately, this wasn't the case this time, with the audio quality to be precise.
As you may be aware, our Voyager 5200 features a four-mic array and our adaptive DSP work together to cancel disruptive background noise like traffic or crowds, so microphone-related issues are considered unusual, hence isolating, and light troubleshooting are recommended.
Please install the Plantronics Hub app on your computer, (https://bit.ly/30jDXJM) connect the headset, install any pending updates, and reset the device via settings, if issues continue, please disable the wearing sensors master via the settings menu.
Thank you for bringing this to our attention. We will forward your comments to our team for review and consideration.
If you have any additional concerns, please do not hesitate to contact our Customer Care Team at (916) 928-7561
Good but not this time
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've been purchasing these for years from Best Buy. This one did not work. When I went to Best Buy to exchange it (16 days) they would not allow it so I paid over $100 for a Bluetooth that did not work.
I would recommend this to a friend